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Manager Service

Cranberry Township, Pennsylvania, United States
January 21, 2019

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Pittsburgh, PA 724-***-****

CUSTOMER-SATISFACTION DRIVEN, HIGHLY MOTIVATED I.T. MANAGER Delivery/Operations Manager - Project/Product Manager - Global Team Management Technical manager specializing in IT operations and service delivery. My entrepreneurial background gives me a natural flair for leadership roles. I bring “outside the box” ideas to the table, leveraging my past software development and database architecture backgrounds. Experience with creating IT solutions via Agile thought processes for high-availability, disaster recovery, migrations, upgrades and database consolidations. Excellent communication, presentation, and documentation skills. Proficient in multiple languages, making me ideal for offshore/global team management, with proven results.

I.T./Database Service/Product Strategy/Design Service Delivery/Operations Project Management Continuous Service Improvement PROFESSIONAL EXPERIENCE

IT Consultant 2019 - Current

Independently performing various database related contracts for various companies including IBM assisting in disaster recovery exercises, database migrations, upgrades, architecture, and so on. Tier1 Inc., Pittsburgh PA 2017 - 2018

Director of Database Administration & Infrastructure Managed Services Primarily an Oracle partner with IaaS offerings as well as managed services both on-premises as well as with it’s private cloud. I helped deliver Tier1's database & IT infrastructure managed services practice comprising USA and offshore teams, ensuring quality delivery of IT services. I improved their managed services offerengs, changing them for relevance to current customer/business needs.

Introduced Agile concepts and ITIL methodologies and via continuous service improvement, established a unique delivery structure, revamped the documentation framework, treamlined monitoring, improved offshore team utilization from 20% to more than 100% and overall quality of services. I also managed multiple projects in parallel, ensuring completion within constraints of scope, quality, time, and cost. IBM GTS, Pittsburgh PA 2005 - 2016

Level II (Master) Certified Senior IT Specialist

Engaged on 130 projects of various sizes, durations, and lines of businesses as database subject matter expert, architect, technical solutions owner, technical assessor, delivery assessor, team lead (including offshore teams), and engagement manager.

Engaged on numerous high availability center of competency (IBM Lab Services HACoC) engagements as Subject Matter Expert (SME) for databases, which drove additional services and hardware sales.

Achieved high customer satisfaction results coordinating 10 engagements as Engagement Manager: o Collaborated with staffing, vendors, and stakeholders for delivery transitions and clarifying expectations. o Completed budgeting, forecasting, cost and revenue realization and prepared for financial audits. o Developed work products & artifacts including work breakdown structures, project plans, schedules, risks & issues logs, RACI charts and status reports.

Assessed 20+ solutions for technical and delivery viability as part of QA before delivery, ensuring capacity for meeting technical and financial expectations, preventing millions of dollars in cost overruns.

Oversaw fixed price, best estimate, and staff augmentation solutions (including statements of work and breakdown structures), for 22 customers, converting majority into wins. Sarosh Sepai Page 2/2

Orchestrated Dataguard implementation for SAP databases, including a 24 Terabyte database, reconciling millions of dollars by avoiding missing SLAs for disaster recovery tests.

Delivered database migration solutions for check and credit card processing company, which resulted in consolidations and provided significant operating-cost savings.

Guided IT infrastructure teams (network, storage, database, and systems), facilitating design and implementation of 11gR2 RAC for commercial insurance company in Chicago, IL.

Supervised offshore team with six developers for a Pittsburgh-based food company as Global Data Warehouse Team Lead, streamlining business intelligence, providing 5% improvement in nightly batch loads.

Liaised with a Canadian pharmacy company’s project management team and respective offshore counterparts, compiling project plans and schedules for disaster recovery and overseeing delivery of successful implementations. ADDITIONAL RELATED EXPERIENCE

Tier1 Inc., Pittsburgh, PA

Lead Client Solutions Consultant

Dicks Sporting Goods, Pittsburgh, PA

Senior Systems Engineer - Databases

EMC2 Westboro, MA

Database Administrator


Oracle Database Administrator

Intelliant, Quincy, MA

Web Developer (ASP and Coldfusion technologies;

CFML, HTML, DHTML, CSS, Java Script)

Ahura Consultants, Lucknow, India

Entrepreneur and Software Developer


Master Certified Technical Specialist – Data Management, The Open Group UK, License# 89221 OCP (Oracle Certified Professional 8i), Oracle Corporation, USA Bachelor of Commerce (BCom), IGNOU UNIVERSITY, India Diploma in Systems Management, NIIT, India


Engagement Leadership Workshop – IBM TeamSD Methodology Oracle: Grid Infrastructure 11g: Manage Clusterware and ASM Database 11g: Performance Tuning 11g RAC and Grid Infrastructure Administration GoldenGate Workshop MongoDB ITIL Foundation PostgreSQL


Databases/Systems: Oracle (8i-13c), SQLServer, MongoDB, MySQL, PostgreSQL, AWS, Azure Operating Systems: RedHat Linux, UNIX (AIX, Solaris, HP-UX), Windows Tools/Technologies: MSProject, RAC, ASM, Dataguard, RMAN, SQLDeveloper, Datawarehouse, SQLPlus, SQLLoader, imp/exp, datapump, top, nmon, vmstat, OSWatcher, GoldenGate, OEM (oracle enterprise manager), replication, ERWin, Crystal Reports, TOAD, Entity Relationship Modeling, Visio, Oracle EBS, Unix Scripting, JSON, Sharding, BSON, pg_ctl. Languages: SQL, PL/SQL (Procedures, Functions, Triggers, Packages), ColdFusion (CFML), ASP (3.0 & .NET), Visual Basic (6 & .NET), HTML/DHTML/CSS, VB Script, Java Script IBM AWARDS

Outstanding Technical Achievement (twice) Eminence & Excellence GTS Service Excellen Manager's Choice (thrice) Unite to Get it Done Now Extra Mile Bravo

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