253-***-**** Ava Lewis ac79bg@r.postjobfree.com

New Certified Medical Administration Assistant trained in the aspects of patient interaction and front office applications with a focus of patient interaction and front and back office operations with demonstrated qualities in:

Ability to work in a high energy environment Education in the medical field

Greeting and checking in clients* Reception*/Excell and Office proficient

Time management, multi-tasking Can working independently

3 years exposure to fast paced environments Medical terminology

Scheduling appointments* Answering multi-lined phone systems*

AR/AP Relations Employee Payroll

HR Assistant Attention to detail

Trained in documenting patient progress, instruct patients on the instruction in follow up care, specializing in dementia/Alzheimer’s care. Scheduling client appointments listen to instruction and implement in a timely manner, excellent interpersonal skills, manage client trust accounts, obtained certification as a medical administration assistant. Strong ability to work independently while adhering to scheduling and clinical standard and company policy.

Professional Development

•2015, Student Medical Administration Assistant, Pima Medical Institute, Renton, WA

•Certified Medical Administrative Assistant, Pima Medical Institute, Renton, WA

•CPR/BLS Pima Medical Institute, Renton, WA

•HIV/HIPPA, Pima Medical Institute, Renton, WA

•Donor/Patient Care

Professional Experience

Cascade Park Vista, Tacoma, WA 10/2016-Current (Diana Verrue 253-***-****)

Front Office Coordinator/HR Assistant

As Front Office Coordinator for Cascade Park Vista (Grand Park LLC) daily duties were to perform various office related tasks essential to the needs of our residents, guests and staff. Provide administrative support to Administrator, AR Coordinator, HR Manager by completing a variety of tasks, responsibilities and projects of on boarding new employees, and residents. Work Effectively with Physicians, residents, families, outside agencies, consultants, department heads, shift supervisors and frontline staff to ensure the consistent delivery of office related functions. Provide routine reports and other information as requested by supervisor. Promptly respond to any concerns or complaints expressed by residents, families, and/or staff. Reports all unusual incidents, changes in condition, and any suspected cases of resident abuse, neglect, or exploitation to the facility Administrator and appropriate State agency. Involved in making appointments, conducting facility tours, answering marketing inquires, ensuring that marketing packets are available to all prospects. Responsible for sending applicable resident PHI with residents to their medical appointments as well as making resident notifications for upcoming appointments.

Conduct Resident Trust and Petty Cash transactions, while adhering to company policy and procedures to ensure strict accountability of incoming and outgoing funds. Update and maintain labeling for employee mailboxes and other mail distribution system, conduct and complete employment verification screens, creating and updating employee name badges, distribute paychecks and employee communication items. Will complete E-Verify, schedule fingerprint background checks, enter new hire information into WOTC site, enroll new hires in Blue Step, IPCeD and Drug Free Business. Complete Pierce County LINX check, conduct Provider Credential Search.

Dillard’s Department Store, Gretna, LA 10/2013-03/2014 (John Gutier 504-***-****)

Sales Associate

Preformed customer transactions including cash, payments on accounts, multi-tasking to include customer satisfaction, arrange work area with specific attention to detail, fast paced environment to show ability to commit to several transactions at once, with effective time management. Completed all task required within the time allotted.

Convergent Inc, Renton, WA 1/11/2006-6/30/2013

Lead Customer Service Rep.

Responsible for assisting representatives in collecting funds for an array of companies with past due accounts, assisted representatives with problem solving difficult consumers or extremely delinquent accounts, ensured all work performed is in compliance to local, state and federal laws and regulations, representatives daily to ensure quality on every call taken and given. Resolve problems for the customers and client through mediation.

Quality Discount Supplies and Services Tacoma, WA 1/2000-9/2005

Processed and prepared government contracts, expedited communication between upper and lower level management and general personnel, presented a solution to better fit the customer’s needs when troubleshooting problems, maintained a high level of standard of excellence.

Educational

Pima Medical Institute, Renton, WA 04/2014-11/2015 (Dawn Cavin ac79bg@r.postjobfree.com)

Medical Administrative Assistant

Completed required coursed in medical terminology, patient billing and coding, vitals training, knowledge of charts and registration procedures, prepare donor area, received valuable training n medical assisting, updating donor files.

References Professional and Personal

Shelle Cooks -Pima Medical Institute -206-***-****

Douglas Mobley –Convergent Resources Inc. 206-***-****

Danielle Perry – Personal 253-***-****

Dung Troung- 253-***-****

Leola Hunter- 253-***-****

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