Engineer Management

Summary and highlights of qualifications

*+ years of cumulative experience in IT with expertise on software development/delivery as well as operations and maintenance of software solutions on production and non-production environments.

Bachelor’s degree in Computer Science and Master’s degree in Information Systems Management

Provided technical support and performed continuous improvements of value stream for increased overall business performance across nine (9) key business-critical products and services at different periods.

Demonstrated good organizational, analytical and problem-solving skills, to identify and resolve production issues timely and in accordance to customer expectation by leading and providing support to customers

Evaluated service requests to ensure adherence towards standards and processes by identifying inconsistencies, analyzing potential impact and taking appropriate action

Good time management and multi-tasking skills as demonstrated by effectively supporting 3 business systems while managing a team of 3 local resources and 3 expatriates

Performed root-cause analysis and implement fixes for identified issues

Team-player, self-starter and ability to quickly gain working knowledge of product, interpret requirements, and recommend solutions

Technical Skills

Operating Systems: Microsoft Windows and LINUX/UNIX

Experience with Incident management/change management tool (BMC Remedy) and Bug tracking systems (Jira)

Knowledge of Business analysis and project support

Experience with Customer Relationship/Lifecycle Management (CRM/CLM) Systems

Knowledge of distributed version control management systems (Git, GitHub)

Experience with Oracle WebLogic Server/Portal

Knowledge of Software Development Life Cycle (SDLC) and DevOps Practice

Experience with Container technologies (Docker) and management Utilities (Rancher)

Knowledge of Continuous Integration and Delivery orchestration (Jenkins)

Experience with NoSQL Database (MongoDB) and RDBMS (Oracle 10g)

Experience with VB.NET

Experience with CENTURA TEAM DEVELOPER and CENTURA REPORT BUILDER

Knowledge of SOA/ESB, SOAP, REST and WSDL technology

Experience with the use of tools like TOAD, PUTTY, WinSCP, SOAP UI and Postman

Certifications and training

Certified DevOps Operations Engineer (DevOps-OPS™), International DEVOPS Certification Academy

Certificate of Completion - Fundamentals of Business Analysis, Udemy

Certificate of Completion - M102: MongoDB for DBAs, MongoDB University

Cisco Certified Network Professional (ROUTE exam – Implementing Cisco IP Routing)

Oracle Database 10g Administrator Certified Professional (OCP)

Cisco Certified Network Associate (CCNA, CSCO11312501)

Professional Experience

ACTING TEAM LEAD 2018

SENIOR TECHNICAL SUPPORT ENGINEER 2013 – 2018

Tecnotree, Lagos, Nigeria

http://www.tecnotree.com/

Led the team providing Technical Support for Customer Lifecycle Management System (CLM) and prioritized daily work duties to ensure timely completion

Work with upper management to understand goals and translate to team members

Simulated system scenarios and duplicated issues to resolve customer inquiries

Practiced DevOps and participated in project and team meetings, interact and collaborate with team members as required on enhancements of existing applications and new products

Understand and adhere with company standards, procedures, and policies on system changes

Contributed to the redesign of applications and other software in one or more of the following: life cycle planning, problem management, integration and Risk Management process

Monitored and analyzed supported services to identify opportunities for improvement and recommends solutions

Performed root cause analysis and defined action to prevent reoccurrence

Accomplishments

Part of the "Team of the Quarter - Q4 2017" award in recognition of spectacular performance and dedication of the team towards accomplishing Service Excellence and Customer delight

Successfully implemented over 20 projects to achieve business objectives of MTN Nigeria

Implemented Disaster Recovery environment for a dealer management system to meet organizational objectives of business continuity and security planning

Developed and configured of initial clustered environment used for go-live of a SIM Registration Validation application

Major driver of quality improvements of software systems and became the only support engineer that provided operational and maintenance support, at different periods, on 6 key Products like Customer Lifecycle Management, Unified Product Catalogue, Order Management, Agility Dealer Management, etc.

Prepared a comprehensive operations and maintenance manual detailing the operational activities, processes and issue resolution matrix for 5 key business support systems

TECHNICAL SUPPORT ENGINEER 2010 - 2013

Tecnotree, Lagos, Nigeria

Adhered to agreed business Service Level Agreement (SLA) and provided technical support for resolution of customer issues across business support systems for MTN Nigeria's Corporate customers (trade partners) and registration agents throughout Nigeria on a daily basis

Gathered and analyzed end user feedback for post implementation review of deployments and ensured timely and effective resolution of issues for customers

Reviewed existing applications' effectiveness and efficiency and communicate strategies for improving or leveraging these systems to the project and development team

Managed WSO2 Enterprise Service Bus (ESB) services and deployed fixes/patches and upgrades as required in Production environment to address vulnerabilities and meet business objectives

Coordinate and/or execute implementation plans for complex application and coordinate testing and validation with business users during User Acceptance Testing (UAT) for new products and enhancements

Prepared weekly and monthly operations and performance reports

Accomplishments

Developed and introduced database middleware file refresh concept to reduce turnaround time for Trade Partner Portal application middleware (WSO2) restart and downtime by 95%

Successfully supported over 300 users of Trade Partner Portal Application all over Nigeria and increased system adoption rate by 90%

Implemented configuration changes that performance test and analysis for over 1000 Sub Trade Partners/Trade Partners

SOFTWARE ENGINEER 2008 - 2010

Neptune Software Limited, Lagos, Nigeria

http://neptunesoftwaregroup.com

Code and develop enterprise software which involve front-end coding, unit testing, data validation, performance tuning and backend (database) modifications across different financial software

Performed test environment simulation and debugging for resolution of issues raised by customers on Equinox Banking System, Orbit Banking System and Equinox eFASS (electronic Financial Analysis and Surveillance System)

Logged, analyzed and resolved bugs/errors related to the system landscape

Migrated code specifications for enhancements between different Banking Systems (Equinox & Orbit)

Analyzed clients existing systems and translated client requirements into design specifications, front-end code modification

Prepared detailed functional/program specifications, release notes and implementation guide for system enhancements

Accomplishments

Solely provided technical support and expertise across teams for Equinox electronic Financial Analysis and Surveillance System (eFASS) that increased customer satisfaction at Bank of Industry (BOI) by 90%

Part of the initial team that handled successful development and Implementation of Equinox eFASS at Bank of Industry (BOI), Lagos, Nigeria

Successful handled development and integration of enhancements for Financial Institution in Nigeria and East Africa. Notable projects/enhancements are Mandate Authorization Enhancement and Transaction Authorization Enhancement for Stanbic IBTC Bank, Lagos, Nigeria; Share Loan Enhancement for FINCA, Uganda

Led the team that successfully developed Customer Data Cleanup - Mandatory Fields Enhancement for Stanbic IBTC Bank, Lagos, Nigeria

Performed unit/integration testing, business process documentation, development of training materials, and delivery of end user training.

Education

Master of Science in Information Systems Management * 2017

Roehampton University, London, United Kingdom

Bachelor of Science in Computer Science 2006

Adekunle Ajasin University, Ondo State, Nigeria

* Evaluated as equivalent to a Masters degree from a university in Canada by WES

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