Sign in

HIM Coordinator

Orchard Park, New York, United States
January 21, 2019

Contact this candidate


Kristin Elliott 716-***-****

** ****** ******, ******* ****, NY 14127

EDUCATION: Bryant & Stratton College, Amherst, NY Associates Medical Office Management


Insurance verification (utilizing NIA, Epaces, Omnipro, Connex, etc.); authorization, including worker’s comp/NF claims, as well as radiologic, surgical, and injection authorizations ; ability to get previous auth request denials overturned, using correct codes and clinical background

Chart prep, utilizing Healthelink/Healthenet, Infoclique; transcription (Medent), to include correct coding

Quality auditing/attention to details, general billing

Strong knowledge of medical terminology, Medicare and Medicaid terminology, ICD10/CPT4 coding

Worked with multiple EMR’s (MatrixCare, CMS, Medent, CURE, Allscripts, etc); Right fax, Lotus Notes, Outlook; proficient in Medent; Excel, utilizing pre-created pivot tables to locate/edit information; Access, to include creating PDF files to store audit findings, Word; ability to work with multiple electronic documentation/database systems simultaneously

Good patient rapport/relationships; empathetic


Canterbury Woods (Williamsville) HIM Coordinator 6/25/18-present

Chart Assembly, face sheet prep, enter ICD10 codes/allergies for New admissions (SNF Resident Pictures to EMR/ ALR Printed hard-copy) E-mail notification of new admissions, discharges, bed holds

Audit new admission charts (Day 14 & 21)

Censuses, admissions/discharges registers for ALR & SNF (Daily); forward census to business office

MDS in Matrixcare (coverage & assist MDS Coordinator). Opening, completing entry/tracking, death(s) in facility, & submission (Weekly)

Schedule SNF residents to see house physician. Log physician visit notes when received and check that MD visits are completed per schedule (Weekly); keeping track of 30/60/90/annual visits.

Health Commerce System (i.e., HCS) – complete Bed Census report every Thursday (Weekly)

ICD-10 Coding - for ALL residents (Weekly)

Contact hospitals, physician offices and other agencies for medical record requests

Maintaining ALL Oxford Village forms electronically

Fulfill Authorization / Requests for Medical Records

Create Dental List & track (Bi-Weekly)

Medical Record audits ALR & SNF (Monthly), as well as thinning charts

ALR ISP Schedule / attend ISP meetings (Monthly)

QA & Performance Improvement (QAPI) Committee – Report Medical records audits for SNF & ALR at committee meeting. Co-facilitate meeting and prepare/ distribute Agenda & Minutes (Bi-Monthly meetings).

Credentialing of Contracted Staff for CCRC-CARF Accreditation – reported to QAPI Committee

PBJ Submission – submit Contract staff data to Human Resources (Quarterly)

HCS Coordinator (shared role w/ Administrator)

HIPAA – General Orientation & In-service Education (conducted in June Annually).

DOH Survey – prepare & maintain Alpha list (Annual)

Complete HIM A/P Invoices and submit to Finance Department

Assist staff with simple computer problems

Assist with coverage at OV reception desk

Required Meetings:

Morning Report – 9AM Daily; ALR ISP Meetings – Monthly, QAPI – Bi Monthly

UB Neurosurgery – Clinical Secretary 3/1/18-6/22/18

Using Medent: Check in/out patients, collect co-pays and balances, post payments, appointment scheduling

On-line insurance verification, e-check, authorizations, Worker’s Comp for two locations, four doctors

Posting payments, ensuring proper modifiers are included

Share the DME load

Set patients up on heat/stimulation

Atwal Eye Care & Dr. Sansano’s Office – Reception/Customer Service 2/17-6/17

Check in/out patients, collect co-pays and balances, post payments, appointment scheduling

On-line insurance verification/benefit rider authorizations, chart preparation

Optimize patient satisfaction, provider time, treatment room utilization

Good communication/rapport, and excellent interpersonal interactions with patients, families, and staff

CCS Healthcare – Reception 2/16-11/16

Checking in/out patients using CURE MD EMR, scanning/placing, chart preparation

Check eligibility/copay, post payments, some radiologic authorizations, administrative support

Monitor patient status as they wait in waiting room, alert healthcare staff if adverse changes

Maintain good patient rapport

Great Lakes Physicians (WNY Urology Associates) – Transcription, Radiologic Scheduling 2/03-2/16

Medical transcription

Chart preparation, scan/place documents

Radiology scheduling/authorizations

Maintain good patient rapport.

Buffalo Gastroenterology & Associates - Medical Secretary/Assistant 11/01-4/04

Procedural/surgical scheduling, chart preparation for office visits/procedures, some vitals/rooming

Maintain patient recalls, maintain pathology/lab results binder, reception, relay abnormal labs to physicians

Home transcription, assist five other physicians when support staff was needed, other related duties

Catholic Health System – Case Management Department Secretary 4/00-11/01

Reception/secretarial duties; heavy data entry of PRI’s (Peer Review)

Letter issuance of level of care changes to next of kin

Reporting insurance discrepancies and forwarding them to the Appeals department, some Appeals department assistance; compile and maintain statistics for Office Manager for subsequent meetings

Newborn pre-certification through insurance companies, using proper ICD-9 and CPT4 codes, filing, other related duties

OLV Hospital/Catholic Health System – Pathology Medical Secretary/Transcriptionist 3/96-4/00

Report directly to Director, Assistant Director, maintain/distribute quality assurance records, statistics, and reports

Follow-up on abnormal cytologies and gynecological specimens, prepare annual correlation study results for the State Department of Health

Extensive transcription, distribute reports in a timely fashion, typing for the each individual laboratory department filing

Log/send material requests, send special cases/specimens to AFIP for review; accession specimens number slides for following day, assist with staining slides and trimming blocks, minorly assist pathologist while grossing, and other related duties


Univera Healthcare - Medicare M&B Quality Enrollment Auditor

Acts as an information resource to the Membership & Billing Department in clarifying and ensuring existing and new processes are being performed by staff audited, as well as check for proof of data for inaccuracies, and any other missing information

Audit internal processors on Medicare enrollment/disenrollment, LEP’s (late enrollment penalties), Attestations for Medicare part D, TRR’s (transaction reply reports from Medicare), issue findings to respective M&B departmental supervisor and staff for timely correction and resolution according to Medicare guidelines

Remains current with relevant legislative and regulatory mandates to ensure activities are in compliance with these requirements. Also, aware of all local, regulatory, operational, and national policy changes.

Continuously works to identify and remove barriers to increase productivity, quality, cost effectiveness, timeliness of operations, and member satisfaction

Programs used: Marx (CMS database), Wipro, Citrix/Facets, Quick Claims (SDS-Smart data solutions), Green que, Lotus notes, Excel and Access

Performs other functions as assigned by management

Roswell Park Cancer Institute - Patient Access Representative

Triage calls; take demographics; insurance verification/Radiology authorizations

obtain records, order pathology slides, radiology CD’s

Invision Brain and Spine - Authorizations Specialist

Radiologic authorizations using Medent EMR, NIA, Univera

Keeping track of stages of the authorizations, i.e: denials, resubmissions, retractions, peer to peer review

Strong knowledge of ICD-10 and CPT4 codes

Forward authorizations to radiologic facility to schedule patient customer service

Buffalo Medical Group - Medical Assistant

Take vitals, room patients, check in/out patients, schedule ancillary testing/obtain authorizations

Surgical scheduling, both in and out patient; to include obtaining authorizations, post payments

Obtain injection authorizations, order injections for patient appointments; drew up/mixed injections

Heavy workman’s compensation, disability, and no fault case load

VARIOUS Temporary positions, ranging from Cardiology Secretary at BGH, then Pathology Secretary at OLV; subsequently hired. 3/95-3/96

DENT Neurological Institute - Medical Secretary 1/94-3/95

Secretary to two neurologists, two fellows, a nurse practitioner, and the head of PET scanning to include:

Executive meeting planning/scheduling, diagnostic scheduling, ran oncology and regular neurology clinics

assisted with protocol studies

Insurance pre-certification, chart completion/preparation, appointment scheduling, transcription

Contact this candidate