Customer Service Manager
Resume:
Erika Santacruz
St. Augustine, FL 32095
Cell: 312-***-****
********@*****.***
Objective:
I am a dedicated, self-motivated individual who is looking for a challenging position within your organization where I can perform the job with the vast knowledge and experience that I have.
Educational Qualification:
Harrold Washington College
● Areas of Concentration: Arts Associate/General Courses Work History:
Customer Service Manager at Oates Energy Inc August 2017 to Present
● As a customer service manager my duties are to oversee the work of 7 customer service representatives ensuring that every customer is being helped and treated with excellent customer service. As a manager I also perform weekly reviews and coaching sessions to improve the quality of work of the CSR. Taking escalated customer calls, entering reports, training new employees and getting them on the phones within a few days and other projects as assigned are also part of my day to day duties as well as leading Wednesday morning meetings. Retal Banker 3 at Heartland Bank and Trust Bank from February 2016 to May 2017
● Customer Focused Role
● Processing day to day customer transactions
● Advising and assisting with services such as setting up Checking, Savings, Estate, Retirement and Time deposit accounts
● Authorizing Loans and moving money
● Balancing main vault
● Training
Relationship Banker at BMO Harris Bank from December 2014 to October of 2015
● Customer focused role
● Advising and assisting with services Such as setting up Checking, Savings,
● Business, Estate, Retirement and Time Deposit Accounts
● Authorizing Loans and Moving money
● Balancing a drawer
● Transferring between branches
● Helped service line when needed
Teller and later Promoted to Personal Banker at JPMorgan Chase From December 2011 to December 2015
● Customer focused role
● Advising and assisting with services such as setting up Checking and savings
● Accounts
● Moving money
● Balancing a drawer
● Transferring between branches
● Helped service line when needed
Skills:
● Microsoft word excel and power point
● Excellent Customer service
● Creative organized and self motivated
● Thrive to exceed expectations
● Driven for Success
● Self confidence
● Problem Solving
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