Customer Service Sales

DIANE GWYNN

************@*****.*** H: 509-***-**** 5627 N Forest Blvd, Spokane, Washington 99205

Summary

OBJECTIVE:

To work in an environment where I can utilize my outstanding customer service and selling skills to their fullest extent. To interact with the public in a positive manner. To be a valuable asset to any company with my many years of sales/customer service experience and quick efficient learning skills.

Skills

MS Excel expert

Accounting systems

Cash flow analysis

Equity and fixed income research

PowerPoint presentations

Cash handling

Client services

Uncompromising work ethic

Financial analysis

International finance knowledge

Decision-making ability

MS Office proficient

Sales expertise

Experience

loanDepot.com LLC Spokane, Wa

Senior Loan Consultant

02/2017 - 11/2018

Work with existing clients and new external and internal business partners to facilitate the timely closing of home loans. To work with home buyers on all aspect of the mortgage process. To build more business for the company

Heritage Home Loans Spokane, Wa

Senior Loan Officer

04/2016 - 02/2017

To generate new business with Zillow Leads and new Realtor Referrals. Build new clients internally and externally. Work with with all processing and in house staff.

Davenport Hotel Spokane, WA

Concierge

08/2015 - 12/2016

Assist all guests with utmost excellent customer service by making their reservations for dinner, shuttle service, showing rooms and answering and assisting any needs or questions they may have. Work with all Departments to better our guests experience

Max at Mirabeau Restaurant and Hotel Spokane, WA

Head of Restaurant

09/2012 - 11/2014

To sit guests as they arrive for walk in's or reservations. Assist the server in watering tables, busing tables and running food if needed and over all excellent customer service to make the guest feel the most important.

US Bank Spokane, WA

Retail Loan Officer

09/2012 - 09/2014

Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Interviewed an average of 20 mortgage loan applications per month and received Award for production. To determine appropriate rate locks, and what program is best for the borrower by analyzing applicants financial status, credit.

American West Bank Spokane, WA

Retail Loan Officer

02/2008 - 02/2010

Meet with Clients to discuss their financing options for purchasing a new home or refinancing their existing home. Build on existing and new relationships with Builders, realtor and past clients.

Help the branch open new checking and savings account with my clients

Abor Crest Wineries Spokane, WA

Tasting Room Expert

09/2010 - 09/2012

To assist customers in their wine tasting experience. Help to educate them on the many varieties of wine. Keep track of reports, assist in events such as weddings, social events for companies in our community.

Action Mortgage/Sterling Savings Spokane, WA

Retail Loan Officer

02/2000 - 02/2008

Meet with clients to discuss and collect documentation to proceed with the qualifying for a home loan.

Meet quota of 1 million a month in closings two years in a row for highest volume award winner.

SAFECO Insurance Spokane, WA

All Lines Insurance Underwriting

01/1996 - 02/2001

Input of agent applications, correct billing problems and questions from agents and their customers. To underwrite existing as well as new policies to make sure they are placed in the correct markets. To approve or disapprove endorsements and new policy requests.

Education and Training

Tasting Room Hostess Arbor Crest winery

Central Valley High School Spokane, WA

High School Diploma

1986

Washington State University Pullman, WA

Insurance Courses to increase my knowledge

1998

NMLS Spokane, WA

NMLS Licensing in Loan Officer licensing

2019

Brian Buffini Sales Seminar Seattle, WA

Sales

2005

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