Customer Service Office, Administrative or Secretary

RUBIYA LAMBA

Mobile: +974-********

E-mail: **********@*****.***

OBJECTIVE:

Seeking a position as a team player in an environment where I can utilize my experience and my knowledge to add value to an organization and to achieve the corporate goals. EXECUTIVE SUMMARY & SKILLS:

• Strong problem-solving and prioritizing skills.

• A genuine desire and commitment to serving customers.

• Fast in accessing customer information using computer, and responding appropriately.

• Effective time management skills.

• Ability to understand and deliver customer needs.

• Holds high level of patience and maturity while dealing with angry customers.

• Can work independently and under stressful condition.

• Excellent telephone etiquettes and communication skills. EMPLOYMENT HISTORY:

DOCUMENT CONTROLLER / ADMINISTRATOR

Jan 2018 – Till Date DSP Doha Qatar

Responsibilities:

• Handing Reception desk.

• Handling admin department (Project Site's and office documents)

• Handling Secretary position in Office.

• Handling documents and receiving couriers and documents from site as well as from office.

Receiving Documents & Drawings from Sub-contractors, and registering them on our logs.

BACK OFFICE EXECUTIVE

Aug 2016 – Dec 2017 Apollo Hospital Mumbai

Responsibilities:

• Handling Calls and Solving Patient Queries.

• Connecting and diverting calls to correct department and providing info.

• Providing doctors timings and information related to hospitals.

• Handling and fixing appointments for Doctors and managing their meetings and fixing appointment for their meeting.

• Handling back office tasks with being Back Office Executive and also as Receptionist. and sometimes by managing their appointments and handling their meetings with them. P.T.O... 2..

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CUSTOMER SERVICE AGENT

Jan 2015 – Feb 2016 Sutherland Global Services Mumbai Responsibilities:

• Chat and also contacting the customer on call and determine purpose of chats and calls.

• Communicate information asked by Customers.

• Resolve customer complaints.

• Inform customers and potential customers about the company’s products and services.

• Perform necessary follow up as required.

• Meet customers in person when required.

CUSTOMER SERVICE ASSOCIATES

Jul 2013 – Dec 2014 IKS Mumbai

Responsibilities:

• Resolves problems by clarifying issues

• Answer inquiries by clarifying desired information; researching, locating.

• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

• Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keep equipment operational by following established procedures; reporting malfunctions. ASSOCIATES

Feb 2013 – July 2013 IDBI Bank Intech Mumbai

Responsibilities:

• Providing information to open accounts like saving and current accounts.

• Providing information for loans procedures and documents required.

• Taking leads and generating them in system.

• Providing all the necessary information of Banks related query.

• Personally Meeting clients and handling Meetings with them.

• Handling and generating leads and auditing calls for the team. EXCELLENCE IN CUSTOMER ORIENTATION:

• Handled a unsatisfied customer on the brink of legal intervention by providing him compensation, thereby satisfying him.

• Awarded Employee of the month title for customer feedback regarding provision of excellent customer services continuously for the month of July and August 2014 and still been rewarded for best excellence services.

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EDUCATIONAL QUALIFICATION:

B’COM Tilak College Mumbai 2012

HSC St Xavier’s School of College Mumbai 2009

SSC St Xavier’s School Mumbai 2007

TECHNICAL EDUCATION & EXPERIENCE:

Ms-Office, Ms-Outlook, Internet Browsing,

ADDITIONAL COURSES:

• Done Personality Development course to achieve Personality Excellence to know and also follow the fact that each and every personality has the way of its own to boost our own persona.

• To be as always positive who never lose its positively attitude. Staying positive will help us to overcome the toughest of challenges while attracting more positively.

• To be more passionate to get any work done is being passionate about the work done by us. Let our passion drive our efforts and we’ll be able to achieve excellence in life.

• We need to praise someone’s qualities out of the feeling of completeness, and then it elevates our consciousness and brings enthusiasm and energy.

• Have achieved many more management skills to achieve good excellence skills in managing each and every client and always be their best in company.

• Apart from these courses also taken Teaching Classes for Students and was best in Colleges by attending and making presentation related to any topic in College. HOBBIES:

• Cooking

• Listening Music

LANGUAGES KNOWN:

• English, Hindi, Marathi

PERSONAL DETAILS:

• Date of Birth : 4

th

August 1991

• Sex : Female

• Marital Status : Married

• Visa Status : Husband Sponsored

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