Receptionist, Administrative Assistant, Secretary, Nanny, Housekeeping
Resume:
PERSONAL INFORMATION
Irena Matek
Put Murata *d, 23000 Zadar (Croatia)
**********@*****.***
Sex Female Date of birth 19/07/1981 Nationality Croatian
WORK EXPERIENCE
01/2017–Present
Administrative secretary
Adriatic servis d.o.o.
Andrije Hebranga 9, 23000 Zadar (Croatia)
www.adriatic-servis.com
My duties among others are:
- answering phone calls
- greeting clients
- serving beverages,
- taking care of meeting rooms and working area,
- ordering necessary office material,
- processing incoming and outgoing mail,
- data entry,
- photocopying, scanning and printing documents,
- writing business letters,
- booking hotels and taking care of travel arrangements,
- writing contracts.
Business or sector Cleaning services
06/2016–12/2016
Head Office Manager
Mediteran security d.o.o.
Veslačka 12, 23000 Zadar (Croatia)
www.mediteran-security.hr
*Administration was given to their sister company - Adriatic servis d.o.o..
Business or sector Security
09/2004–05/2016
Administrative secretary
Adriatic security d.o.o. u stečaju, Zadar (Croatia)
My duties among others are:
- answering phone calls
- greeting clients
- serving beverages,
- taking care of meeting rooms and working area,
- ordering necessary office material,
- processing incoming and outgoing mail,
- data entry,
- photocopying, scanning and printing documents,
- writing business letters,
- booking hotels and taking care of travel arrangements,
- writing contracts.
*After the company went into bankruptcy we (the employees) were employed by another company - Mediteran security d.o.o..
Business or sector Security
05/2002–09/2004
Hotel receptionist
Punta Skala d.d., Zadar (Croatia)
My main responsibilities were:
- greeting guest when they arrive and leave
- handing out room keys
- preparing invoices and taking payments
- dealing with special requests from guests
- bookings.
EDUCATION AND TRAINING
1995–1999
High School Diploma in Tourism Management and Hospitality
Hotel and Tourism Management and Hospitality School, Zadar (Croatia)
www.ss-hotelijerskoturistickaiugostiteljska-zd.skole.hr/
PERSONAL SKILLS
Mother tongue(s)
Croatian
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
C1
C1
C1
C1
C1
IELTS
German
A2
A2
A2
A2
A2
Italian
A2
B1
A2
A2
A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Excellent written and verbal communication skills gained through my experience as a receptionist and secretary, open minded, friendly, good listener.
Job-related skills
Reliability and punctuality, focus on goals and quality of the job done.
Team work, the ability to adjust to different work situations, business correspondence both in Croatian and English language.
Digital skills
SELF-ASSESSMENT
Information processing
Communication
Content creation
Safety
Problem solving
Independent user
Independent user
Basic user
Independent user
Independent user
Digital skills - Self-assessment grid
Microsoft Office and Internet
Contact this candidate