PERSONAL INFORMATION

Irena Matek

Put Murata *d, 23000 Zadar (Croatia)

+385*********

ac795c@r.postjobfree.com

Sex Female Date of birth 19/07/1981 Nationality Croatian

WORK EXPERIENCE

01/2017–Present

Administrative secretary

Adriatic servis d.o.o.

Andrije Hebranga 9, 23000 Zadar (Croatia)

www.adriatic-servis.com

My duties among others are:

- answering phone calls

- greeting clients

- serving beverages,

- taking care of meeting rooms and working area,

- ordering necessary office material,

- processing incoming and outgoing mail,

- data entry,

- photocopying, scanning and printing documents,

- writing business letters,

- booking hotels and taking care of travel arrangements,

- writing contracts.

Business or sector Cleaning services

06/2016–12/2016

Head Office Manager

Mediteran security d.o.o.

Veslačka 12, 23000 Zadar (Croatia)

www.mediteran-security.hr

*Administration was given to their sister company - Adriatic servis d.o.o..

Business or sector Security

09/2004–05/2016

Administrative secretary

Adriatic security d.o.o. u stečaju, Zadar (Croatia)

My duties among others are:

- answering phone calls

- greeting clients

- serving beverages,

- taking care of meeting rooms and working area,

- ordering necessary office material,

- processing incoming and outgoing mail,

- data entry,

- photocopying, scanning and printing documents,

- writing business letters,

- booking hotels and taking care of travel arrangements,

- writing contracts.

*After the company went into bankruptcy we (the employees) were employed by another company - Mediteran security d.o.o..

Business or sector Security

05/2002–09/2004

Hotel receptionist

Punta Skala d.d., Zadar (Croatia)

My main responsibilities were:

- greeting guest when they arrive and leave

- handing out room keys

- preparing invoices and taking payments

- dealing with special requests from guests

- bookings.

EDUCATION AND TRAINING

1995–1999

High School Diploma in Tourism Management and Hospitality

Hotel and Tourism Management and Hospitality School, Zadar (Croatia)

www.ss-hotelijerskoturistickaiugostiteljska-zd.skole.hr/

PERSONAL SKILLS

Mother tongue(s)

Croatian

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

C1

C1

C1

C1

C1

IELTS

German

A2

A2

A2

A2

A2

Italian

A2

B1

A2

A2

A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

Excellent written and verbal communication skills gained through my experience as a receptionist and secretary, open minded, friendly, good listener.

Job-related skills

Reliability and punctuality, focus on goals and quality of the job done.

Team work, the ability to adjust to different work situations, business correspondence both in Croatian and English language.

Digital skills

SELF-ASSESSMENT

Information processing

Communication

Content creation

Safety

Problem solving

Independent user

Independent user

Basic user

Independent user

Independent user

Digital skills - Self-assessment grid

Microsoft Office and Internet

Contact this candidate