Administrative Assistant Life Insurance

Ruthanne Lust

Phone: 425-***-**** Email: ***************@*****.***

Administrative Assistant

Administrative: Handle all administrative matters including screening calls, planning meetings, and making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality.

Computers: Skilled user of Microsoft Office; quickly learn and master new technology.

Notable Accomplishments

While employed at Farmers Life Insurance, received numerous awards for Collaboration and Achievement (2004-2012).

Received multiple “Perfect Attendance” Awards from Farmers life Insurance and Microsoft.

10+ Years, as a Teacher, for k-8 students.

Skills and qualifications

Microsoft Programs: Word, Excel, PowerPoint, Outlook

Able to program solve and prioritize while managing multiple responsibilities

Detail oriented

Exceptional work ethic

Independent work as wells a proactive team player

Strong communication skills, verbally and in writing

Extensive background within insurance related field

Superb understanding of Operations Support

Customer focused

Positive, results oriented attitude

Experience

Consultant/Administrative Assistant, 9/2013-8/2018

MICROSOFT/CARTUS -- Redmond, WA

Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Opened, sorted, and distributed incoming correspondence, including faxes and email.

General office duties, such as ordered supplies, maintained records management database systems, and performed basic bookkeeping work.

Read and analyzed incoming memos, submissions, and reports to determine their significance and planed their distribution.

Attended meetings to record minutes, and compiled, transcribed, and distributed minutes of meetings.

Document Coordinator/Quality Control Analyst, 6/2004-6/2012

FARMERS LIFE INSURANCE – Mercer Island, WA

Reviewed and processed new paper and electronic applications for enrollment.

Processed updates/changes to customer accounts.

Researched and resolved discrepancies on enrollment applications.

Prepared written communications/letters.

Addressed questions/ Concerns through phone, mail, or email from both internal and external customers.

Audited enrollment forms for accuracy in Policy Issue Department.

Processed the indexing and imaging of documents.

Sorted, cataloged, and filed documents for storage to maintain for destruction on a rotating schedule.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Provide clerical support to other departments.

Automated Systems Operator, 4/1999-2/2003

SAFECO INSURANCE COMPANY -- Redmond, WA

Investigated commercial auto and workers compensation claims.

Ran specific requests and queries.

Monitored and maintained data center systems to ensure requested information was compiled in a timely manner.

Provided coding/data entry duties.

Held responsibility for training new employees.

Internal Fuel Tank Sealer, 6/1998-1/1999

THE BOEING COMPANY -- Everett, WA

Cleaned and applied sealant to fuel tanks/airplane components per drawing and specifications.

Performed sealing on open and accessible wing integral fuel tank items and other assemblies.

Assisted in pressure testing.

Operated mechanical lifts of various types.

Ensured equipment was working properly.

Handled and disposed of hazardous material in an approved manner.

Provided training to new employees.

Administrative Assistant, 1994-1998

ZENITH ADMINISTRATORS -- Seattle, WA

Prepared invoices, reports, memos, letters, and other documents, using word processing.

Filed and retrieved corporate documents, records, and reports.

Performed general office duties, such as maintaining records management database systems, and performing basic bookkeeping work.

Provided training to new employees.

Senior Medical Claims Examiner, 1989-1994

REGENCE BLUESHIELD -- Seattle, WA

Investigated, evaluated, and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Verified and analyzed data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

Maintained claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.

Provided training to new employees

Teacher, 1979-1989

SPOKANE SCHOOL DISTRICT -- Spokane, WA

Established and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible.

Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.

Education

Eastern Washington University – Cheney, WA

Bachelor’s Degree (Major in Reading/ Minor in Physical Education)

Spokane Community College– Spokane, WA

Associates Degree

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