Armandraiz Sledge

**** ******** ***.

Tarrant, AL 35217

205-***-****

ac794p@r.postjobfree.com

CERTIFICATIONS

CompTIA: A+ Network + Security + CCENT

SKILLS

Networking

TCP/IP & LAN/WAN Protocols

OSI model

Cabling

DNS, DHCP, Remote Access

Operating Systems

Windows Server 2012

Linux

Unix

Cisco

Hardware

Assemble/disassemble PC’s

Install, configure, troubleshoot and repair

Security

Kaspersky endpoint security 10

Norton Anti-Virus

AVG Anti-Virus

Firewalls

Identify threats and implement security measures

System security techniques and methods

Disaster Recovery

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio

install, configure and troubleshoot

EDUCATION

Virginia College - Birmingham, AL

Associate of Science in Network Engineering Graduated September 2015

Gamma Beta Phi Alumni

EXPERIENCE

Steve Serra Auto Group

IT Director June 2014 to Present

Manage information technology and computer systems

Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)

Develop and implement policies and procedures for electronic data processing and computer

systems operations and development

Meet with managers to discuss system requirements, specifications, costs and timelines

Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

Control the computer systems budgets and expenditures

Ensure technology is accessible and equipped with current hardware and software

Manage teams to maintain other dealerships.

Receive reports from staff and go over performance

Contact venders to review products and services negotiate prices for products and services.

Manage install of major system and maintain time management

Armandraiz Sledge

Charter Communications

Broadband Technician March 2012 - June 2014

Perform basic to complex installation of and troubleshoot/ repair coax-based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN)

Remote in to CPE to check preforms, system operation and system changes.

Interact with business customers and their representatives, demonstrating an understanding of and regard for the unique priorities of business clients

Work with customer technical support personnel to diagnose and correct service related issues

Respond to equipment failures, trouble shoot and repair equipment while providing the customer with productive communications regarding repair process

Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer

Educate customer on proper use of services and equipment, as well as the availability of online help options

AT&T

Premise Technician August 2009 – February 2012

Work with homes and business Networking and Trouble shooting

Integrated digital TV, high-speed Internet, and voice services

Work with the latest computer technology, audio and visual devices, and communications terminals, as well as cable, and video and audio compression tools

Perform basic to complex installation of and troubleshoot/ repair multipair copper cable and fiber, internet or video services in a residential and commercial environment (small to medium businesses) V-RAD to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN)

Remote in to CPE to check preforms, system operation and system changes.

Best buy

Home Theater Installer/ Sale Associate April 2004 – May 2010

Complete installations to Squad quality standards, either alone or team for more complex or custom jobs Write cost estimates for all projects, including custom jobs

Provide leadership and technical guidance for installer 1 and 2 team members

Clearly communicate the scope of projects with customers

Demonstrate strong customer service skills while representing the company during installations Communicate with call center or retail store via cell phone

Wynfrey Hotel

Building Engineer August 2002 – July 2006

Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions

Conduct periodic general preventative maintenance on the mechanical, electrical, HVAC, and plumbing systems

This involves normal lubrication, adjustment, cleaning, replacement of consumable parts (such as filters, indicator lights, etc.), and periodic testing of the equipment

These systems include, but are not limited to; air handling units (including both rooftop and built-up units), re-circulating air systems, water pumping systems, cooling plant and all plumbing system components

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