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Customer Service Project

Location:
Dearborn, MI
Posted:
January 23, 2019

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Resume:

Sherin Sinbel

ac793q@r.postjobfree.com 313-***-****

Qualifications Summary

I/O Psychology (Master Student) Personal growth Coach Team Building, Leadership

Business Management Health/Wellness Coach Office Management

Project Management Strategic Planning Customer Focus

Focused, dedicated, and highly motivated Executive Administrator with a 15-year proven track record of success in project and business management.

Results-driven Safety Administrator with significant and progressive experience in business. Holding a great desire to self-improve and advance with an optimistic future outlook.

Creative thinker and analytical problem-solver who excels at managing projects, collaborating with customers, interfacing with clients, and successfully completing projects on hand.

Energetic with great interpersonal skills who effectively interacts with clients and all levels of management while building strategic business and other business objectives.

Professional Skills

Working knowledge of the following technical applications/skills -

Windows 7/8/10 MS Exchange, Auto task, All MS office suite, and all business-related applications.

CISCO, SAP, BI analysis and Microsoft dynamics 360.

Professional Experience And Achievements

Chitter Chatter- Center for Therapy Services.

HR Organizational Development Specialist (April 2017- Current)

Helps businesses hire more qualified employees.

Helps, trains and motivates workforce.

Assesses job performance.

Increases business efficiency.

Improves organizational structure.

Improves quality of life for employers and employees.

Drafts, implements and evaluates communication and marketing plans.

Prepares materials associated with organizational surveys.

Participates in planning meetings associated with strategic learning opportunities.

EQUATE Petrochemical Co. – Kuwait (Jan 09 - Aug 16)

Environment Health and Safety Office Administrator

Comprehensive understanding and scheduling of office and operations planning.

Excellent communication and negotiation skills with leading talent.

Successful planning with the best quoting, tracking and amount.

Daily follow up on all operations across divisions with weekly and monthly full analysis directed to the CFO and CEO.

Demonstrate initiative and can work independently.

Able to create and deliver presentations to work teams comprised of employees from multiple functions.

Assists with the prep, implementation, and reporting of 360-degree feedback surveys.

CMA-CGM – Egypt (July 04 - Feb 08)

Sales and Customer Service manager

Completed project milestones on time and ahead of deadlines with respect to different plans within a project; additionally, were the milestones completed and approved by the shareholders then negotiated with the vendors for final deal.

Three years Leadership role in managing more than 10 employees on project efforts offshore.

Successful project planning included scheduling, cost, deployments and risk assessment.

Identified issues, creatively problem solves, recommends action and follow up as indicated.

Partnered with HR directors and staff to provide a collaborative values-based, customer focused approach for providing supportive HR systems to meet the needs of the group, department, site or organization.

Education

University of Detroit Mercy - Industrial & Organizational Psychology

(Master of Arts - Expected Summer 2020)

Certified Holistic Health Coach from the Health Coach Institute – 2016

Berlitz Language Center Alexandria, Egypt - 2002

BBSA (Basic Business Skills Acquisition) Scholarship sponsored by the FGF

University of Alexandria, Alexandria, Egypt – 1998-2002

B.A. Phonetics, Faculty of Arts



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