Business Analyst

Abhishek Loya

**** ******** *****, ******, ** https://www.linkedin.com/in/abhishekloya/ 214-***-**** *****@***.*** EDUCATION:

Master’s in Engineering and Industrial Management May 2018 Southern Methodist University, Dallas, Texas GPA: 3.5 Bachelor of Engineering in Electronics & Telecommunication Engineering May 2015 University of Mumbai, Mumbai, Maharashtra, India GPA: 3.6 Diploma in Industrial Electronics June 2011

Maharashtra State Board of Technical Education, Mumbai, Maharashtra, India GPA: 3.7 TECHNICAL SKILLS:

• MICROSOFT OFFICE: Advanced Excel, Marcos, Pivot Tables and V-lookups, PowerPoint, Word, MS Visio, MS Access, SharePoint

• LANGUAGE: Visual Basic, SQL, R for analysis, SaaS, AMPL, MATLAB, Tableau, Minitab, HFSS Software, Salesforce

• METHODOLOGIES: AGILE, SCRUM, CRM, SDLC, DMAIC, Data Mapping and Project Management, Root Cause Analysis and Waterfall Project Technique, Pareto Analysis, Quality Engineering, and Supply Chain

• BUSINESS TECHNIQUE: GAAP and cash flow principle, Balance sheet design to track profit and loss in the bank statements for financial planning and budgeting

WORK EXPERIENCE:

Operations Assistant, Hughes Trigg Center, SMU, Dallas, Texas Aug 2017 - May 2018

• Governed the proper functioning of the operations team by taking up leadership responsibilities among the team to support the working and event management services at Hughes Trigg Student Center, responding to emergencies and reporting to Hughes Trigg Building Manager regularly for events and updates

• Update the workflow procedure and duties for upcoming events within student workers and helping the operation team with managing events. Responsible for ensuring all the event setup done is accurate as per given specifications and details, helping the staff on duty Summer Engineering Representative Intern, Classic Legacy Inc., Dallas, Texas Jun 2017 – Aug 2017

• Reporting- Reviewed the work flow of business and financial status to identify the path for development results weekly to share with management, marketing, and sales team

• Business Development-Worked with the operations team to organize and plan activities for business development and finance administration

• Project Management- Created projects flow charts and time plans for team efficiency using Tableau software, allocating tasks to team and checking the project progress right from design to its disposal

• Application Development- Performed market research by collecting surveys from clients to identify and qualify new leads and potential markets, building customer relationships

Project Business Analyst, Guru Infocomm (India) Pvt. Ltd., Mumbai, India, Jun 2015 – Jun2016

• Coordinated with all relevant teams and field engineers to carry out activities to ensure a smooth flow from design to disposal

• Responsible for working with clients to capture and document the project requirements. This includes the business and user requirements, functional and Quality of Service requirements, managing SQL queries and delivering end report

• Assisted in planning project, generating monthly progress reports ensuring all commitments are met in accordance to the goals & objectives

• Resolved and closed escalated trouble ticket by analyzing the technical issue, then provide the recommendation to upper management Student Internship, Mahanagar Telephone Nigam Limited (MTNL), Mumbai, India Sep 2014 – Oct 2014

• Worked in the field of Computer System and Management during the course along with Facilities Management and telecom services team

• Maintain composure and patience while facing difficult customer situations and building a successful relationship with them PROJECTS:

Quality Control and Cost efficiency for Hi-Ho Yo-Yo, Inc. (Run Chart, DMAIC, Excel, Minitab) Jan 2018

• Analyzed a quality check for three production lines and their defects in Yo-Yo industry. Implemented Run charts and compared all the lines as per their defects generated using the principals of DMAIC

• Implemented Pareto Chart which is used for analyzing data about the frequency of defects in the process. Finally presented a model that will have lower defects which will lead to cost-cutting and more efficiency System Reliability and Availability Analysis for Developing Queuing Theory (System Reliability, Probability, MATLAB) Jan 2017

• Analyzed the fundamentals for queuing theory with probability and random process. Configured queuing data in service and traffic such as how many people queuing for how much time in Walmart and then modeling through excel and MATLAB

• As a product delivered Analyzed the trade-off between cost of providing service and the cost of waiting time. Analyzed the service level that minimizes the total expected cost

Budget Plan Emphasizing Loan Debt Elimination (Avalanche, Snowball, Linear & Dynamic programming) Aug 2016

• Implemented a systematic model that can create a budget plan to eliminate Loan debts within a certain time and/or condition using various techniques and methods such as Avalanche and Snowball. Used linear and dynamic programming to formulate the budget plan model, using different objective functions from various methods to determine the minimum payment term or maximum flexibility to cash flow Design & Development of Wearable Circularly Polarized Antenna for Effective Power Transmission (HFSS, MS Word) Jan 2015

• The project was an attempt to present a wearable wideband circularly polarized textile antenna that can be used for body-centric applications as well as in military applications

• Published paper on topic "Performance Evaluation of Wearable Wideband Circularly Polarized Antenna using Copper as Conducting Material of the Patch and ground plane at 2.5 GHz" in 4th International Conference on Recent Trends in Engineering and Technology (ICRTET'2015) LEADERSHIP & AWARDS:

• Honored by SMU Student Affairs one of the prestigious Dorothy Amann Award 2018 for working as an operations assistant at SMU student activities to support the operations of the student center

• Country Representative for AGILE (Alliance of Graduate International Lyle Engineers) at SMU for year the 2016-2017

• As a head of cultural and technical Committee, organized a cultural event “SURGE” where over 450 students participated. Tasks Performed were event planning, event budgeting, assigning duties, taking regular feedbacks. The outcome was a successful event

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