Customer Service Medical Assistant
Resume:
SHERI SEXTON
Windsor, CO ****0
*********@*****.***
WORK HISTORY
****-**** ***** ****** ***********
HEMET, CALIFORNIA
HEMET, CALIFORNIA
FLOORING SPECIALIST
2002-2012 LOWE’S HOME IMPROVEMENT
HEMET, CALIFORNIA
2002-2017 Transferred to:
LOWE’S HOME IMPROVEMENT
LOVELAND, COLORADO 80537
2017- THE HEARTH HOUSE
LOVELAND, COLORADO 80537
Summery
I have 17+ progressive years experience working in a big box retail environment. Proficient in overseeing store operations and achieving and exceeding set goals and strategies needed to drive sales and ensure proper merchandise presentation.
WORK EXPERIENCE
THE HEARTH HOUSE
Office Management
Answer phones
Greet potential customers
Go over ideas on home projects
Set up appointments based on budgets, desires
Follow up with customers
Call vendors
Order product
Follow up with customers
LOWE’S HOME IMPROVEMENT
CASHERING MANAGER
Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
Handled all customer relation issues in a gracious manner and in accordance with company policies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Account payments
Account receivables and other accounting duties according to company policies.
Welcomed customers and provided assistance with merchandise purchases and returns with both cash and card payments. APPLIANCE/CABINET/FLOORING/HOME
DÉCOR/PAINT/HARDWARE/TOOLS DEPARTMENT
MANAGER
Managed several different departments of various sizes, sales volumes and services.
Responsible for empowering a team of Customer Service Associates to deliver the best possible customer service.
Communicated clear expectations and goals with each team member. Greeting customers, listening and probing to understand their needs, identifying solutions.
Responsible for inventory on a daily basis.
Ensuring departments are customer ready at all times. Worked to improve vendor relations, inventory levels and ordering correct product mix for store and customer needs.
Mitigating and reducing customer complaints.
Responsible for coaching, mentoring and training, assigning work scheduling hours, granting leave, appraising Customer Service Associates.
Attending weekly meetings and participating on solutions for sales goals, reviewed the daily, weekly and quarterly financial data of the store and each of the departments to make sure that they met expected goals.
Attended seminars to enhance and maintain knowledge of products/new policies/trends.
Maintained effective working relationships with other coworkers. RANDY JACOBS
DERMATOLOGY OFFICE
Medical Assistant
Performed chart prep prior to a scheduled patient visit Prepared patient for exam and treatment by talking and taking vital signs, symptoms and other necessary measurements.
Recording chief complaint
Assist with exams and minor in-office procedures which included taking blood pressure and heart rate.
Maintained a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfect equipment and instruments using appropriate solutions following sterilization procedures.
Followed manufacture’s recommendations and OSHA guidelines in handling of hazardous substances.
EDUCATION
Some College
Mt. San Jacinto College
CERTIFICATIONS
1998/1999 Medical Assisting
1998/1999 Medical Billing
2018 Online Course Business Management
2018 Online Course Notary Public (in process)
REFERENCES
Sheri/Lee Amaradio
Close Friends
Randy/Leisel Bode
Son/Daughter in Law
Bill Chaffy
Lowe’s Coworker
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