TB

Tracy Blythe

Professional Summary

Proactive, results-focused professional with 21 years of experience that

includes leadership of teams in busy production and customer service

operations. Instrumental in creating a quality-focused environment that

encourages efficiency while promoting core standards of excellence.

Strong communicator with solid organization skills, utilized to establish

and enforce strategies that support both financial and operational goals.

Training in Lean Manufacturing concepts (5S,JIT, Kaizen).

Work History

Gilbarco Inc. - Production Supervisor-Contract

Greensboro, North Carolina

12/2018 - 12/2018

● Supervised and mentored 10 union employees in the Powder Paint

department.

● Made sure that products were produced on time and are of good

quality.

● Maintained necessary level of communications between shifts.

● Supervised and motivated staff.

● Responsible for achieving production requirements.

● Organized work to meet demanding production goals.

● Configured labor and material resources needed.

● Established clear priorities and production quality standards.

● Oversaw the production process and managed the production

schedule.

Proctor & Gamble Co - Manufacturing Specialist-temp

Brown Summit, North Carolina

10/2018 - 12/2018

● Worked on multiple packaging lines in Skin care department

● Worked in clean room setting up bottles and caps for packing of

skin care products.

● Kept work areas clean and neat.

● Responsible for achieving production requirements.

● Assisted machine operators with finished pieces.

● Collated components needed to complete packing process.

● Inspected products a ensure quality before final packaging.

ac7935@r.postjobfree.com

H: 336-***-****

C: 336-***-****

4516 Holland Rd., Greensboro, NC 27405

Skills

● Leadership and training

● Troubleshooting

● Data management

● Data entry

● Staff development

● Report writing

● Interpersonal and written

communication

● Conflict resolution

● Strong verbal communication

● Self-motivated

● Skilled in Microsoft Office applications

● Team leadership

● Data analysis

Education

2014

Keller Graduate School of Management

Raleigh, North Carolina

Master of Science: Project Management

2011

Strayer University

Greensboro, North Carolina

Master of Business Administration

1999

North Carolina A&T State University

Greensboro, North Carolina

Aramark Uniform Services - PLANT SUPERVISOR Bachelor of Science: Mechanical

Greensboro, North Carolina Engineering

09/2017 - 02/2018

● Supervised the Shipping and Distribution Department.

● Provide leadership and training to accomplish the company goals and

objectives.

● Monitor the performance for the department and adjusted objectives

to ensure product was shipped out on time.

● Provide coaching and training to the employees to meet company

objectives.

● Coached employees on company standards and efficiency.

● Monitored product standards and quality-control programs.

● Reviewed processing schedules and production orders concerning

inventory requirements, staffing requirements, work procedures and

duty assignments, considering budgetary limitations and time

constraints.

● Managed team performance by training, mentoring, disciplining and

motivating employees.

● Prepared and maintained production reports and personnel records.

● Organized work to meet demanding production goals.

● Planned, scheduled and delegated daily work.

Aramark Uniform Services - PRODUCTION MANAGER

Greensboro, North Carolina

04/2017 - 09/2017

● Oversee production operations within the production facility.

● Control costs of material, direct/indirect labor and equipment in

accordance to the budget.

● Directed and supervised hourly and salary employees to ensure

on-time productivity.

● Provide coaching and training to the employees to meet company

objectives.

● Responsible for recruiting, selecting, training and developing a

qualified staff, maintaining a high level of promotable employees.

● Maintain compliance with all Federal, State and Local laws/regulations

that affect Market Center operations and safety, while promoting

safety policies and awareness.

● Work with members of the union to develop an effective

management/labor relationship.

● Conducted performance evaluations for employees to provide specific

feedback on their management and leadership skills as well as

attainment of their goals and objectives.

● Determined suitable crewing requirements, scheduled employees and

worked with Human Resources to meet changing production

schedules.

● Identified and planned for resources needed to accomplish production

objectives.

Aramark - PLANT MANAGER

Nashville, Tennessee

09/2013 - 10/2017

● Provide leadership and training to accomplish the company goals and

objectives.

● Oversee employees, production, and efficiency, to make sure the plant

is running efficiently, safely and remains on schedule.

● Direct and manage plant operations for production, maintenance,

quality.

● Monitor overall plant performance for production and quality

standard while controlling labor hours and minimizing overtime.

● Safety Champion for plant, overseeing new hire and annual training

of employees on OSHA requirements for various safety programs.

● Achieve cost savings in plant labor of approximately $4000/ month by

implementing an alternate work schedule for hourly employees.

● Maximized plant safety through proactive strategies and

well-structured training.

● Tracked data about all aspects of production to assess areas in need of

improvement.

● Maximized efficiency by coaching and mentoring 75 personnel on 5S

principles, industry practices, company procedures and APEX and

Spindle production systems.

Newell-Rubbermaid - OPERATIONS TEAM MANAGER

High Point, North Carolina

01/2012 - 01/2012

● Successfully assisted with the establishment of a new call center for

technical support and product sales.

● Drive customer satisfaction through quality analysis and continual

coaching of employees- oversee team of 12-18; hourly associates and

support staff, while ensuring daily metric were being meet and

customers were receiving outstanding service from the employees,

facilitate team meetings to communicate and develop strategies to

deliver on department goals.

● Supervised and provided continual coaching to employee in the

contact center to reach center goals- team achieved the highest

performance score 3 of the past 4 months.

● Quality analysis of phone, chat and email interactions with customers,

provided feedback for improvement on call handling and chat/email

correspondences to customers- meet or exceed target for

representative satisfaction from consumer surveys each month.

● Responded to customer requests via telephone and email.

AT&T Wireless - BUSINESS CARE REPRESENTATIVE I & II

Greensboro, North Carolina

01/2000 - 01/2005

● Responded to, and expedited resolution of issues for customer care

representatives and business customers.

● Delivered detailed, on-the-spot troubleshooting support to solve

system, equipment, and network problems - escalated tickets to

Goodyear Tire and Rubber Co

Fayetteville

12/2007

AT&T Wireless

Greensboro

01/2005

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Network Operations Centers when needed.

Enhanced customer satisfaction and loyalty by following up on calls,

and tracked/reported frequency of technical problems to help identify

trends.

Promoted from starting role as Business Care Rep - gathered and

evaluated customer information and problems, delivering support in

key areas from billing and equipment to troubleshooting features and

coverage issues.

Recognized for exemplary troubleshooting and issue resolution

abilities - received multiple commendations throughout tenure.

Honored with several Customer Excellence Awards for going above

and beyond to assist customers and internal partners in resolution of

issues.

- PRODUCTION AREA MANAGER, North Carolina

- 01/2012

Drive efficiency and excellence through planning and leadership of

daily production operations - oversee team of 32 hourly associates,

while ensuring adherence to corporate and safety standards and

policies.

Boost employee morale and performance by providing training and

support; facilitate team meetings to communicate and develop

strategies to deliver on department goals.

Delivered significant cost savings by reducing payroll hours and

driving waste control strategies - team achieved lowest creation for all

groups in both 2008 and 2009.

Lowered number of accidents for section through proactive efforts to

enhance safety awareness; additionally, led a daily safety meeting to

reinforce standards and expectations.

Contributed to successful effort to reduce wasted raw materials and

components as co-leader of continuous improvement project that also

freed up needed equipment and lowered department conversion costs

and payroll hours.

- TECHNICAL SUPPORT REPRESENTATIVE, North Carolina

- 01/2007

Conducted research to address customer concerns.

Researched, troubleshot and resolved complex problems

independently.

Reviewed technical documentation and procedures.

Compiled and accurately entered electronic data.

Answered telephone calls promptly and minimized delays that could

lead to abandoned calls.

Resolved customer issues in a clear, courteous and straightforward

manner.

Resolved problems with malfunctioning products.

Identified and solved technical issues with a variety of diagnostic

tools.

Wal-Mart Stores - CUSTOMER SERVICE MANAGER/ACCOUNTING

ASSOCIATE

Greensboro, North Carolina

09/1996 - 08/2005

● Optimized the customer experience through oversight of front-end

store operations.

● Addressed and resolved complaints and ensured staff (10-15

associates) were actively meeting all needs and expectations.

● Boosted customer satisfaction through expert management of

situations, providing individualized service and communication to

ensure quick resolution.

● Decreased customer wait times for checkouts by relocating staff as

needed to provide additional support.

● In Accounting Associate position, oversaw accuracy and prompt

processing of accounts payable, billing, and collections, and assisted

with payroll.

Affiliations

● Member, Zeta Phi Beta Sorority, Inc. 2011 to Current

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