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Customer Service Executive Assistant

Location:
California
Salary:
$80,000.00
Posted:
January 23, 2019

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Resume:

Objective:

To obtain a challenging Supply Chain, Procurement or Purchasing position by utilizing strong organizational, interpersonal, team work, communication and critical independent thinking skills to meet business goals and support commitments to customer service, continuous improvement, savings projects and increasing cash flow and revenue.

EDUCATION

B.S. Degree in Business Administration with a minor in Human Resources

Universidad Panamericana - Guadalajara, México

Certified – Supply Chain Management

Cal State Fullerton, July 2015

Additional Certificates:

Purchasing Administration certificate

Industrial Engineering certificate.

Karrass Corp. Effective Negotiation.

TS16949, AS9001 and ISO9000:2000 Internal Auditor Certification

ISM/OC chapter former member with CPIM, certification training taken.

Skills and qualifications:

* Negotiate commercial contracts * Sustained cost savings projects

* Document control * Industry: Automotive, Electric, Aerospace, IT, Packaging

* AS9100, ISO9001:2015, and TS16949 * ERP: AS400, Mainframe, MAS300, SAGE, VISUAL, NetSuite (Oracle)

* Blue print reading and interpretation * Supply chain, logistics and planning support

* R&D, Engineering Changes/New Products Introduction * Spanish native speaker proficiency

Work experience:

August 2018 – Current EPE Packaging Fountain Valley, CA

Custom made packaging solutions and foam fabrication.

100-200 employees. With an estimated revenue of 20+ Million per year in accelerated growth.

Sourcing and Procurement Specialist: By coordinating with Packaging Engineers, Project Managers and Account Managers; seeking within current and new potential suppliers to provide the needed resources to comply with several projects in the packaging industry. Managing current suppliers’ relationships, negotiating and increasing Net terms, Line of credit, freight fees, etc. Cleaning the ERP system data base with old, inactive or obsolete suppliers and part numbers. Performing RFQs and Purchases per expenses and inventory requirements based on the newly crated SRF (Sourcing Request Form) and created and maintaining the Sourcing Tracker project manager file. Supporting the Quality function with the ISO certification mainternance.

July 2017 – Feb 2018 Mediland Corporation DBA Premium Windows Paramount, CA

Custom made vinyl windows and doors for residential usage.

50-100 employees. With an estimated revenue of 2+ Million per year in accelerated growth.

CEO Executive Assistant/Operations Manager: Assessing and consulting the President/CEO of the company with all administrative needs, mails, e-mails, meetings, arranging trips logistics with flare tickets and hotel reservations, including local transportation. Supported the accelerated growth of the company by consulting with Organizational Development, Cultural Change, Organizational Chart, Job descriptions, production flow chart and design, including layout and step-by-step work instructions. Helped updating transportation and business permits and OSHA assessment. IT, Facilities, Safety and Purchasing supervisor; temporally Maintenance and Shipping supervisor. Coordinated Team Building events, monthly birthday celebrations, Holiday Party and employee of the year award ceremony.

Sept. 2016 – July 2017 JWC Environmental, LLC. Santa Ana, CA

Manufacturing engineering solutions for Industrial and Municipal application of shredders and grinders for waste management.

201-500 employees. With an estimated revenue of 40+ Million per year in sustained growth.

Sr. Buyer: Global Sourcing administrator with key domestic and international suppliers. (Mexico, China and India).

Responsibilities and Accomplishments:

Managed annual contract negotiations with manufacturers, distributors and re-sellers per commodities.

Supplier Relationship Management including, sourcing, negotiation, PO placement, price reduction strategies, delivery scheduling, and quality; as well as KPIs addressed thru Score Cards.

Coordinated ECR (Engineering Change Request) for NPI and cost savings projects.

Transacted all the outsourced services on the production steps (Machining, Electro Plating) and certain in-house W/Os for reworks, kits and sub-assemblies.

Coordinated First Articles Inspection QA queue with production priorities.

Provided supporting to Order Entry-Customer Service projects by biding with key suppliers.

Developed superior relationships with manufacturers, distributors and re-sellers thru active negotiation handling NDAs in place.

Supported the daily Visual Manual Board to address Quality, Delivery, Inventory and productivity issues that cause shortages of material to supply to production floor.

Created a step-by-step by screen shot ERP system Work Instructions manual.

August 2014 – August 2016 MorphoTrak, LLC. Anaheim, CA

Information and Technology company that offers Biometric Solutions for Business and Government.

Buyer II

Responsibilities and Accomplishments:

Secured yearly savings in average of 15% of annual spend and up to $60K per Commodity.

Managed annual contract negotiations with manufacturers, distributors and re-sellers per commodities. Successfully negotiated and increased credit terms from Net 30 to Net 45 and line of credit from $5,000.00 to $100,000.00

Developed superior Supplier Relationship Management with manufacturers, distributors and re-sellers; including, sourcing, negotiation, PO placement, price reduction strategies, delivery scheduling, and quality.

ECR (Engineering Change Request) for NPI, EOL replacements and cost savings projects.

Sourced all the spare parts and external services for the Repair Station.

Supported production projects with software and licensing integration.

Created and implemented a step-by-step by screen shot ERP system Work Instructions manual.

July 2008 – August 2013 AMETEK Ameron, LLC. DBA Mass Systems Baldwin Park, CA

Aerospace company that builds pressurized vessels to detect and suppress fire in aircrafts.

Buyer

Responsibilities and Accomplishments:

Increased credit terms from Net 30 to Net 75 with key suppliers.

Maintained control of material for outsourced processes in coordination with manufacturing Route Sheets, with consistent tracking on a VSM (Value Stream Mapping) board, including coordination of shipping, delivery, and recovery of finished products in each phase of the manufacturing process, fixed prices and price breaks.

Identified and forecasted Industrial gases usage and negotiated VMI (Vendor Management Inventory).

Maintained MRP system and generate Materials Purchasing requirements report;

Procured all production and MRO materials; Internet Purchasing;

Managed purchases for Engineering and R&D projects and New Product Introduction programs.

Issued PO and tracking on customer returns for repair/overhaul through our FAA approved repair station.

Feb 2006 – May 2008 Industrias Electrónicas Pacífico, S.A. de C.V. (Schneider Electric) Tijuana, BC

Electrical company that manufactures industrial and residential circuit breakers.

Buyer

Responsibilities and Accomplishments:

Centralized Commodities, bringing savings of $170K and lead time reduction from 20 to 3 days and Inventory management reduction 50%.

Contract Negotiation and purchasing of Commodities in USA, Canada and Mexico for the Pacific Region,

Rationalized Commodities reducing from 4 foreign to 1 local Supplier, decreased order lot sizes 50% and lead times from 10 to 2 weeks.

Transferred purchases of Packaging Commodity with savings of $250K/year and established stocking program reducing lead time from 6 to 2 weeks and lot sizes 20%.

Jan 2004 – Jan 2006 American Racing Mercadotecnia, S.A. de C.V. Tijuana, BC

Automotive company that is one of the world’s largest aftermarket wheels manufacturers.

Buyer

Responsibilities and Accomplishments:

Reduced $200K annual costs by successfully coordinating the transition of external hazardous waste disposal services to the In-house Waste Water Treatment Plant.

Obtained $100K savings by rationalizing and centralizing purchases from key suppliers (17 to 4) and reduced lead time from 5 days to 1 or same day delivery, this represented savings on logistic fees, costs and inventory management.

Purchased and procured Commodities in USA and Mexico, based on Kan Ban system.

Outsourced external services for maintenance of machinery and facilities.

Conducted vendor audits to determine compliance with Procurement and Quality policies.

Supported the Quality System successfully obtain QS-9000 certification within 120 days of plant operations.



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