Customer Service Sales

Anabel Soto

***-** ******* ****, ***. *B / Jamaica, NY 11435 / Mobile: 347-***-**** / Email: ***************@******.*** Objective

A polish professional with five years of retail experience with high-end clienteles in high volume flagship location. Well rounded professional experience combined with a positive attitude and friendly demeanor seeking a sales position within a luxury retail company.

Qualifications

Bilingual; fluent in Spanish

Strong verbal, written and interpersonal communication

Team player

Providing direction, motivation and training to associates

Professional customer service and increasing customer loyalty

Problem solving skills to gain win-win solution for both the customer and business

Excellent organizational ability and multi-tasking

Cashier, Sales, Stock and Visuals experience

Experience

Customer Service & Sales Expertise

Provide the utmost customer service in a professional and friendly matter

Met and exceed both personal sales goal and contribute to the store daily sales goal

Furnish customer’s with information regarding store promotions & company policies

Answer customer’s complains and solved complex problems in a win-win solution

Extensive knowledge about Swiss made and Japanese made watches

Extensive knowledge in sizing watches and watch repairs Operational

Conduct credit card and cash transaction with 100% accuracy

Train new sales associate in operational duties and selling techniques

Accountable to set store goals, provide associates task based on the store priorities and creating a positive and productive sales environment

Document the store daily sales, UPT, ADS, LY and other sales related information

Change and set standard of the store visuals

Lead store inventory, receive and process shipment of store merchandize Work History

Sequel Inc., New York, NY Merchandising Supervisor 10/2011- Present Guess Inc., New York, NY Sales Lead. 06/2016-09/2016 Lord & Taylor Inc., New York, NY Visual Merchandiser/Watch Specialist 02/2016-06/2016 Da Marcella Rest, New York, NY Hostess 03/2015- 06/2015 Education

Borough of Manhattan Community College/CUNY. Graduation June 2015 Associates Degree in Business Administration

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