Social Media Customer Service

Lisa Yakovich

The ability to leap tall buildings in a single bound

Employment

****-******* *****/ ****** ************

Testing Services Representative

Collects/receives INR results from patient

Processes patient requested orders for testing supplies

Contacts patient and/or physician for INR results that fall in an “out of range” or “critical values” category as directed by the HCP and as outlined by Alere Home Monitoring policies and procedures.

Documents all patient interactions in the Medical Record

2013-2016 COIT Cleaning and Restoration Services Burlingame

Customer Service Hero

Heavy phones, Dispatching, Updating routes.

Tech check-in, moving stops, verifying time stops.

Printing route sheets, history of work orders.

Updated customer information in database.

Problem solving, reporting issues.

2013-2013Aerotek/Kaiser Permanente Oakland

Human Resources Assistant

Inbound and outbound calls pertaining to separation from Kaiser.

Assisted Employees with separation packages

Generated Pension and Benefit information.

2010-Present Agency 323 Palo Alto

Social Media Marketing

Writing blogs

Responding to emails.

Social Media Marketing for various companies.

2005-Present N2TheFog San Francisco

Proprietor online Antiquities Broker Etsy and Ebay Stores

Sales of vintage to antique jewelry, vintage clothing, French furniture, antiquarian books.

Volunteer experience

Saint Vincent de Paul 2014-Present

Store assistant - I pick up, organize and help price items for resale.

American Cancer Society 2007-2010

Goals were to obtain different donations and prizes they could award to people who would attend their Relay for Life events.

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