Personal Statement

Skills

Work History

E S

** * ********* ****, ************, Georgia 30120 • 470-***-**** • ac790u@r.postjobfree.com I am a motivated team player with extensive knowledge of acceptable business standards. My attention to detail and focus on solutions have allowed me to build excellent client relationships. Through the years it has been my honor to work with and assist people from many walks of life in various settings such as:

Men and women struggling with drug and/or alcohol addiction throughout their journey of recovery in a residential treatment program

U.S. veterans, many living with physical and/or mental health issues, as they move forward from homelessness into VA-funded and approved transitional housing program Home health providers and private individuals in need of medical supplies and equipment in-store, online, and via telephone

Results-driven problem solver

Maintain focus in a hectic environment

Empathetic with strong conflict resolution

skills, always keeping with the belief that “the

customer is #1”

Outstanding listening and communication

skills

Staff development and management

Strong verbal and written communication skills

Efficient and accurate regarding data entry,

shipment processing and inventory

Resident Advisor, 07/2017 to 09/2018

Discovery Course – Duluth, GA

Monitored and screened visitors to verify accessibility to inter-office personnel Corresponded with clients through email and telephone Maintained a calendar of 12 group support meetings and 6 group classes per week, including transportation

Provided weekly client reports to the therapeutic treatment team consisting of addiction counselors and behavioral therapists

Scheduled and notified clients of medical appointments and/or counseling sessions Answered inquiries and addressed, resolved, and/or reported issues to management personnel to ensure client satisfaction

Accompanied and advised clients during weekly grocery/Walmart shopping trips to hep promote positive social interaction, valuable budgeting skills, and trust through team work Planned and chaperoned group entertainment activities Administrative Assistant, 01/2008 to 05/2017

Mechling-Shakley Veterans Center – Cowansville, PA Introduced special outreach programs to department chair in effort to increase institution's interest in community service.

Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Audited new client files to verify medical necessity and satisfaction of qualifying criteria. Supported program operations by preparing and updated documents, reports and spreadsheets. Manager, 01/2004 to 01/2007

Bo-Cav Inc. dba Cav's Place – Lyndora, Pennsylvania Scheduled and supervised bar and waitstaff

Earned owner trust by serving as key holder, responsibly opening and closing store Provided elevated customer experience to generate a loyal clientèle Processed cash and credit payments rapidly and accurately Performed diversified functions with minimal oversight, including inventory counting and ordering, special event and entertainment planning DME Sales/Medical Billing, 05/1998 to 12/2003

Just What the Doctor Ordered – Lyndora, PA

Asked relevant questions and practiced active listening to assist clients in choosing products and supplies, based on individual need

Answered product questions with up-to-date knowledge of sales and store promotions Communicated with vendors regarding back order availability, future inventory and special orders Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files

Gathered sensitive information to update customer profiles and help with the appeals process Enter payables and receivables in and accurate, timely fashion Education

Medical billing/ CPT and ICD-9 coding certification: Anatomy/physiology/HIPPA/insurance industry standards and regulations, 1997

North Hills school of Health Occupations - Pittsburgh, PA High School Diploma: 1989

Butler High School - Butler, Pennsylvania