Customer Service Social Media

JANIS BOARD

**** ****** ** **************, ** ***08 540-***-**** *****.***@*****.***

Dynamic, dedicated, and deadline-driven professional with a broad range of experiences and achievements in written communications. Experience in pre-hospital and in-hospital patient care. A published author with significant journalism experience. Lauded for narrative and documentation abilities. A self-starter who thrives in collaborative, team-based environments; works independently with equal success. Expertise in all social media realms. Maintains professionalism and poise in all high-stress, challenging work environments. Creative, affable, and honest. A trusted employee and respected colleague.

AREAS OF EXPERTISE

Written Communications

Documentation

Leadership

Organization

Collaboration

Customer Service

Multitasking

Professionalism

Relationship Building

Record Keeping

Technical Skills

Advanced Life Support Provider since 2009

PROFESSIONAL EXPERIENCE

AMERICAN MEDICAL RESPONSE, Herndon, VA (36 hours a week)

Paramedic/ALS-1(2018-present)

Utilized advanced life support skills to treat citizens in emergency and routine transportation situations

Documented history, treatments, vitals, transport information, and relevant legal information

iScribes, Remote position (15-20 hours a week)

Remote Medical Scribe (2017-2018)

•Listen to recorded patient visits and responsible for updating the electronic medical record with pertinent, well-written medical history, physical examination, assessment and plan, and findings and procedures.

SPOTSYLVANIA COUNTY DEPARTMENT OF FIRE, RESCUE, AND EMERGENCY MANAGEMENT, Spotsylvania, VA (40 hours a week)

Firefighter/Medic (2011-2015)

Utilized advanced life support skills to treat citizens in emergency situations

Documented history, treatments, vitals, transport information and relevant legal information

Responsible for QA/QI of patient care reports and documentation

Ensured professional development: keeps abreast of current protocols and methods via continuing education

MARY WASHINGTON HEALTH CARE, Stafford, VA (36 hours a week)

Patient Care Technician (2009-2011)

Assisted nurses and physicians with procedures; documented records, vitals, and health history

Provided patients and families with exemplary customer service

ADDITIONAL EXPERIENCE

Volunteer Work

Volunteered as an Emergency Medical Technician in Stafford, Virginia from 2006-2011

Current volunteer National Registry Paramedic for Spotsylvania County Volunteer Rescue Squad since 2016.

EDUCATION

Bachelor of Arts, Media Arts and Design, James Madison University, Harrisonburg, VA, 2006

SKILLS

Windows and MAC platforms; MS Office Suite; multiple documentation and record-keeping programs; social media platforms (Facebook, Twitter, Instagram, Tumblr)

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