Social Media Software
Resume:
OMOIGBERALE EROMOSELE PAUL
**** **** **** **, *** 2315, Atlanta GA 30319
************@*****.***
SUMMARY
A result – driven and passionate computer technology professional. Highly organized with proven ability to effectively carry out any given tasks. I have helped increase organizational output by implementing my knowledge of software, troubleshooting, and computer systems. Seeking a position to effectively utilize and further develop my knowledge and skills in computer technology, while working with your team to achieve organizational goal.
PROFESSIONAL CERTIFICATIONS
CIW – Certificate in Web Application Development
GHSE – General Health Safety and Environment
HSE Competence development training
SKILLS
Good interpersonal skills
Information Technology
Communication Skills
Great Team worker
Office Administration
Analytical/critical thinking
Technical
Computer Science
Hardware
Windows
Information Systems
Data management
Operating systems
Help desk
Relationship building
Microsoft Office Suites
Active and dynamic approach to work
Entrepreneurial and Pro active
Troubleshooting
Goal-oriented Attention to detail
Strong work ethic
Strategy
Research
Social Media
Installation
Technical Support
Data entry
Support services
Computer software
Office software
EXPERIENCE
Eden Lounge, Atlanta GA
Jan 2017 – Present
Technical Support Officer
Maximizing efficiency by handling operational support for clients, tracking issues, and documenting changes
I’ve been responsible for increasing the company output, and workers’ service, by training employees on how to use the software available.
Ensuring the organization’s eco system runs smoothly, by providing 24x7 support for critical production systems
Handle scheduled maintenance on all systems to establish consistency and improved performance.
Ensure back up is in place, to combat data loss and total shutdown.
Increased the company’s reach and client list by online publicity and marketing.
Troubleshooting for problem sources.
Enhanced client list due to continuous installation, upgrading and innovation.
Splendid Fortunes Enterprises, Delta, Nigeria
Jan 2013 – March 2016
Technical Officer
Software installation and management on the company computers for improved efficiency and output.
Responsible for Windows troubleshooting of all incoming incidents and performs requests for service.
Slashed company cost by managing environment and system configuration changes.
Regular check and maintenance of the systems to combat system crashes during work hours.
Reduced stoppages, and increased efficiency up to 30%, by managing OS Health checks (Disk Usage, CPU and Memory Monitoring).
Estimating disk storage requirements for database software and files to achieve seamless running and retrieving of data.
Monitoring data activities helped the company in modification and increased quality.
Cut down expenses by researching, reviewing and recommending for preventive maintenance.
Developed ideas by coordinating team meetings with groups for new design/strategies.
Warri refining and petrochemical company (A subsidiary of NNPC), Delta, Nigeria Jun 2010 – Oct 2010
Industrial Trainee
Avoided total shutdown, by being responsible for Windows troubleshooting when on duty.
Served as technical support to various departments in the refinery while gaining insight on how each department operates.
Determine Windows Server Health Status (Network Connectivity, Hardware Health Status), while on server duty.
Managed OS Health checks (Disk Usage, CPU and Memory Monitoring), which helped increase processing speed and output.
Performed Windows analysis, installation, maintenance, and upgrade of operating systems, and software utilities to maximize performance.
EDUCATION AND ACCREDITATIONS
Benson Idahosa University, Benin City, Nigeria, BSc in Computer Science 2011
PROFESSIONAL MEMBERSHIPS
Institute of Safety Professionals of Nigeria (ISPON)
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