Manager Project

BCP / DRP IT Preventative Maintenance Network Security IT Security and Data Protection

Technical Support and Communications Solution Delivery Business Processes

Systems Architecture Problem Resolution

Qualifications Profile

Results-driven, innovative, and versatile professional, offering effective management experience in most facets of information technology. Aptitudes include project development, systems engineering, and disaster recovery management. Built and lead technical teams. Resolved complex issues throughout multiple departments. Proficient in SOX, HIPAA and ITIL structures.

Professional Experience

EvolentHealth, Lisle, IL

DR Manager/ Project Manager June 2018–Present

Built formal DR plans using information provided by various sources with input from Sr. Director of IT.

Responsible for supporting and leading the Enterprise-wide IT Disaster Recovery Program

Plan Documentation & Methodology; Communication; Implementation & Proactive Preparedness; Exercises & Tests; Sustainment & Continuous Improvement; Training, Awareness & Culture.

Lead the design, implementation, and communication of IT Disaster Recovery activities and processes that ensure the security, integrity and availability of critical company information assets; data, databases, information systems, and technology.

Participate in risk analysis to identify critical technology operations and systems that are core to continued business operations & resiliency in the event of a catastrophic event.

Monitors, coordinates, and facilitates testing of IT Disaster Recovery Plans and Backup Systems.

Created and performed table top exercise with senior management exploring two different crisis scenarios

Lead the development, documentation, and communication of disaster recovery procedures to the organization

Project manager of projects related to business process/technology initiatives, change management, and other projects that align to the strategic objectives of the organization.

Defined scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

Set and continually managed project expectations with team members and other stakeholders.

Manage project meetings with a geographically diverse organization.

Developed and executed project plans across various groups within the organization and with external business partners.

Maintain necessary documents, including but not limited to project plans, issues and action logs, status reporting, and risk mitigation.

Demonstrate and help socialize project management best practices through tools and processes.

Informed and optimized organizational decision-making, operational execution, and resource allocation based on data and sound reasoning.

Facilitated identification of project impacts across all business areas.

Supported business areas when roadblocks are encountered and aid in successful removal of obstacles (escalating where appropriate).

Performed project closing activities to ensure a seamless transition to business owners in addition to gathering lessons learned for continuous improvement.

Defendedge LLC, Lombard, IL

BCP Manager Oct 2017–Present

Experienced writer of business continuity, disaster recovery and security procedures. This includes run books, business impact analysis, and security procedure manuals.

Created crisis management plan framework. Business continuity, incident management and change management were included within the framework.

Training constantly on latest standards including SOX, ITIL and NIST. Gather best practices to utilize with the company and its clients.

Worked with various data backup technologies such as NetBackup and Data Domain

Worked with application servers in Azure, AWS

Handled various security reports showing vulnerabilities. Suggested further business continuity processes, such as business impact and gap analyses

Shared findings of business impact, gap and security analysis with clients through SharePoint, PowerPoint presentations and WebEx.

Documented workflow, security gaps and processes

Ensured accuracy in creating documentation

Lucky Limo LLC, Lisle, IL

IT support manager Jan 2017–Mar 2018

Trainer for new hires and personnel.

Provided first level technical support.

Interfaced directly with customer to provide operational support.

Reviewed test plan documents and set up system resources.

Reviewed subscribers prior test history to anticipate issues.

Created and maintained written status reports.

Conducted pre-testing and professional services activities.

Assisted with equipment installation/relocation

Participated in subscriber conference calls and workshops

IMS, Morton Grove, IL

Application System Administration Manager Feb 2016–Dec 2016

Assessed and revised the IT operations security manual. Provided recommendations for securing systems and processes per Sarbanes–Oxley Act (SOX) requirements

Collaborate with the KPMG auditors to ensure consistent update of security reports and files

Manage quarterly security reports to SOX share folders

Handle various security reports showing vulnerabilities while suggesting further business continuity processes, such as business impact and gap analyses

Conduct massive clean-up of the replication processes, upgrade of the MIMIX product to the latest version, and supported RF scanning issues

Performed full SWITCH test, SWITCHING the system to the CBU. Tested applications to verify production file integrity

Upgraded the Java version to version 8; downloaded, staged, and installed licensed products and operating system patches

Ensured accuracy in creating documentation

Help the Development Group in handling special requests with programs. Resolved various issues by creating and modifying CL programs. Performed custom fixes, Quality Assurance(QA) with IBM and Vision solutions support

Modify and halt processes through ROBOT scheduler. Updated and managed the failover runbook, disaster recovery plan, and IT operations manual

Researched and provided recommendation of revised middleware, such as Robot and MPLUS (system messaging)

Installed and upgraded 3rd party software and PTFs to i5/OS (AS400) operating system

Replication, Disaster Recovery and high availability support through Mimix software

Career Highlights:

Effective functional and technical solutions in collaboration with the development manager and other IT associates

Led the implementation of changes to eliminate default profiles and password management

Automated the iSeries save process (BRMS)

United Airlines, Chicago, IL (through Manpower)

Senior Disaster Recovery and Business Continuity Specialist Aug 2015–Dec 2015

Implemented a global IT Disaster Recovery and business continuity program

Ensured the readiness and preparedness of the organization IT operations during downtime, major disasters, and cyber-attacks

Partnered with the IT and Business divisions in prioritizing, planning, creating, organizing, and testing the Disaster Recovery and business continuity processes

Planned, tested, and implemented IT Disaster Recovery and business continuity projects

Established and sustained relationships while partnering with functional areas across IT and business to promote awareness and support for disaster recovery, business continuity, and emergency response requirements

Coordinated with outside vendors, suppliers, consultants, and others in procuring services and ensuring compliance with the service level agreements

Employed the overall enterprise IT disaster recovery and business continuity strategy

Created, documented, and implemented the IT disaster recovery and business continuity plans, procedures, standards, and best practices

Executed IT disaster recovery, business continuity, as well as emergency response initiatives for continued process improvement

Directed the periodic updates, education, and presentations to staff regarding IT disaster recovery and business continuity

Updated management and peers on critical issues encountered and handled resolution. Facilitated meetings regarding IT disaster recovery, business continuity, and emergency response

Discover Financial Services, Riverwoods, IL (through AXELON)

Senior Disaster Recovery and Business Continuity Specialist Jun 2014–Apr 2015

Direct support in the development and maintenance of recovery plan documentation for new and existing systems and services by conducting reviews and audits

Consistently updated the disaster recovery plans for applications and infrastructure

Partnered with business and technical controls regarding business continuity and disaster recovery as well as assessed risk and reviewed business impact on all disaster recovery plans and newly proposed applications

Utilized disaster recovery tools and resources which included RSA Archer and Service Now

Facilitated administrator activities for disaster recovery tools and carried out technical writing and documentation for plan reviews and supporting technologies

ABN Amro Clearing LLC, Chicago, IL

System Manager/Administrator Disaster Recovery Coordinator Jul 2008–May 2014

Functioned as a disaster recovery and business continuity coordinator. Ensured Business and Technical divisions were working together for annual disaster recovery test and audits

Analyzed gaps for system continuity, replication consistency and documented disaster recovery tests. Shared documents on SharePoint and internal WIKI

Disaster Recovery coordinator between ABN AMRO Clearing LLC and the FIADR and SIFMA exchange testers

Led the system and procedural changes with business groups, upper management, and Change Advisory Board (CAB) Committee

Handled the clearing exchanges on Websphere MQ connections and configuration as well as the high availability system i-system configuration (MIMIX)

Designed the System i-architecture to support GMI processing

Guaranteed the protection of all corporate data in the System i-databases. Created system architecture plans and budgets to support new business initiatives

Established the System i-security plan. Oversaw testing and deployment of AS400 PTFs and new releases

Examined system metrics from GMI batch runs for anomalies as well as system change logs for configuration changes

Utilized knowledge of all System i/AS400 architecture and configuration

Career Highlights:

Brought major improvement to the operations of the platform

Development of business processes and improvements in collaboration with the upper management and vendors

Achieved 100% system up time and effective fail over by formulating projects that included the clean-up of system replication issues

Education

Master of Science in Organizational Leadership May 2015

Quinnipiac University, Hamden, CT 06518

Bachelor of Business Administration May 2012

Northwood University, Glen Ellyn, IL 60137

Proficiency

IBM AS400 Operations Sarbanes–Oxley Act (SOX) ITIL Health Insurance Portability and Accountability Act (HIPAA)

Technical Acumen

Hardware

IBM-AS400/System i/iSeries/Poweri LPAR HP/Dell Servers LAN

Software

OS/400 MIMIX, IBM Websphere MQ, Robot, Remedy (ARS), MS Office 2013, Windows OS, MS Project, FTP RSA Archer Whats' Up Gold CA Technologies

Hummingbird Halcyon Solarwinds Wiki MS SharePoint, Servicenow Box

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