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Customer Service Sales

Location:
London, England, United Kingdom
Posted:
January 20, 2019

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Resume:

NAKATUDDE HELLEN

ac78ww@r.postjobfree.com +256-*********

* ***** *********** ***** ***/ASSOCIATE.

Nationality: Ugandan

Languages: English and Luganda

Date of birth: 09/10/1985

Marital status: Married

Availability: Readily available

GENERAL PERFORMANCE SUMMARY

A reliable, trustworthy and conscientious sales personnel who is able to multi-task, handle pressure, work as part of a team and most importantly inspire customers to make purchases. I use my extensive experience of the retail industry, clientele convincing communication and customer care service to develop superb organizational, problem solving and sales skills. I am an exceptional person who can explore new territories and push existing limits. I am currently looking for a suitable opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge & potential further.

PROFFESIONAL OVERVIEW

As an Opportunistic, assertive and result driven inside and outside sales professional with a strong administration background and a solid track record of achieving and exceeding monthly sales targets, I have developed my career in strategic sales and marketing, visual merchandising, cashiering, accounting, customer service relations, networking and coordination, effective communication in addition team playing., I have Advanced MS office skills, point of sale systems experience, clientele development through cold calling, strong comprehension of customer’s account creation and management, not forgetting my detail oriented skill of exceptional convincing power. All this am much more making a dependable, responsible contributor committed to excellence and success. Fluent in English

KEY STRENGTH AND CORE QUALIFICATIONS

7 years hands on sales expertise

Hard worker, motivated and goal oriented

Ability to meet or exceed sales targets

Customer relationship building

New accounts opening

Point of sale system

Strong presentation skills

Friendly Customer care, smart and confident

Time management

Flexible, dynamic, and self motivated

Outside and inside sales

Deal closing and admin duties

Cross selling and up selling

Persuasive negotiation

Self driven and decisive

Analytical mindset

Standing and walking for long hours

Proactive and result oriented

Multiple priorities handling

Product display (merchandizing)

WORKING EXPERIENCE

JANUARY 2016 - AUGUST 2018

Logistics assistant and Customer Service/Sales Representative

SOUQ.COM E-COMMERCE, Dubai UAE

Duties; as Customer service and Sales Representative

Updated product merchandising copy, images price points and other information in the proprietary online sales database for websites and answered phones, directed calls, typed correspondence, updated spreadsheets compiled, communicated sales promotions to customers to grow average customer account size by 10%.

Receive and entered customers’ orders, ensuring that complete customer coding and minimum information requirements for payment are included since I was dealing directly with customers either by telephone, electronically or face to face.

Supported Account Managers and co-ordinate with Supply Planners to maintain customer service levels and ensure customers’ needs are met promptly, upon providing pricing and delivery information and perform customer verifications and providing feedback on the efficiency of the customer service process.

Provided after hours on-call support to customers in rotation with co-workers, setting up new customer accounts, process orders, forms, applications and requests.

Obtained and evaluated all relevant information to handle product and service inquiries which enabled me answer general inquiries and promoting sales through telephone contact with customers.

Organized workflow to meet customer timeframes and direct requests and unresolved issues to the designated resource and manage customers' accounts, kept records of customer interactions and transactions, Loaded and unloaded bulk and packaged goods following established safe work procedures.

Recorded details of inquiries, comments, complaints and note details of actions taken, preparing and distributing customer activity reports, maintained customer databases and manage administration, Communicated and coordinated with internal departments, follow up on customer interactions

Priotized daily workflows including all inbound calls quotes and sales-related inquiries, set up new accounts established customer credit and set up payment methods, conducted business to business telephone sales, managed and recorded all leads from outbound telephone marketing, contacted new and existing customers to discuss how their needs could be met with specific products and services.

Duties; as Logistics assistant

Built power point presentations and other sales tools according to campaign and business developer meeting needs, typed correspondence, created salesforce.com, email templates, letter templates and other documents for lead development use.

Goods receiving functions such as Offloading, Checking and Put away of all incoming consignments and order preparation such as Picking & Packing of customers’ orders as per requirements and to ensure proper checking, dispatch and loading of vehicles against the dispatch documentation.

Carried out activities such as Scanning, cello wrapping, heat shrinking, and labeling or other value added services as per requirements to ensure accurate stock replenishment and assist in stock/inventory counts, verifications, and correct handling of stock or other projects as instructed.

Ensured that Machinery, equipments, consumables and other resources were carefully & efficiently used and well maintained. Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas and strictly follow standard processes, procedures and work instructions to ensure careful and correct handling of stock and making sure that the warehouse is all organized and tidy.

AUGUST 2013 - DECEMBER 2016

Senior Sales / Cashier / Merchandiser

MASHARI LIWA TRADING (LLC) Dubai, UAE

Duties;

Greeted customers as they arrived and directed them to merchandise they needed, assisted them with buying decisions and calculated discounts as appropriate, operated cash register and adding machine in order to manage cash for sold items and balanced all transaction at the end of the day for cash reconciliation

I applied the up selling and cross selling techniques to boost my daily sales.

Supported a sales associate staff of 12 team members in welcoming and assisting customers in locating merchandise, maintained customer relationship for a long term brand royalty and archiving sales targets, decided how goods were to be displayed to maximize customer interest and sales and planned store layouts to promote key lines.

Overhauled the existing sales strategies at the company replacing the old and ineffective ones by contemporary and practical techniques and facilitated the outside sales team by implementing timed sales goals which resulted in 40%.

Achieved long term beneficial clientele by initiating effectual customer need analysis and went an extra mile to address the same by introducing new products/services to clients through merchandising, expanding customer base by following up prospective client leads and managing customer database.

Kept detailed account records and contact logs, responded to all customer inquiries in a timely manner, negotiated prices terms of sales and services agreements and quoted prices credit terms and other bid specifications.

Utilized a consultative selling approach on all calls, gave on site sales presentations to existing and potential customers, developed strategies to grow customer base which resulted in a 25% increase in monthly sales

Built up and maintaining product displays and Identifying replenishment needs and ensuring that enough merchandise is in stores at the right time in the season i.e. Autumn winter, spring summer Rotating products from the back stock to shelf and display locations by sorting and distributing merchandise to various locations throughout the store.

Maintained products on Store racks, shelves and displays, Spinning labels and straightening package graphics and Completing all paperwork and necessary documentation and removing any dented, dirty, damaged, or out of code products from display.

Performed cash handling and end of day sales report, assist store manager’s during stocks take and train new team member, specially basic merchandising .

APRIL 2011-JUNE 2013

Cashier/ Sales assistant

SSEBAGALA AND SONS ELECTRICAL CENTRE, KAMPALA, UGANDA

Duties;

Greet customers as they arrived and directed them to merchandise they needed, assisted them with buying decisions and calculated discounts as appropriate, operated cash register and adding machine in order to manage cash for sold items and balanced all transaction at the end of the day for cash reconciliation.

Exceeded the standards of customer service experience by maintaining a friendly and customer focused approach, maintained an imparted knowledge of cashiering procedures, Educated customers concerning benefits of the product and emphasized product features based on analysis of customers’ needs.

Educated new and existing customers about the features and benefits of products for sale by visiting clients on site and demonstrating potential uses and solutions and promote company’s programs like as warranty sales, score-card, private label credit card alike in addition to Providing timely and appreciable customer service in addition to answering queries and concerns regarding equipment, pricing, and availability and ensured that every customer has a positive experience

Represented the company in quarterly trade show events by working at sales booth station and provided information about products and services which enabled me exceeded targeted sales goals by 20+ on regular basis because I matched customers with products based on their needs and desires.

Surpassed quarterly sales goals targets by 15 percent with increased attention to customer education and devotion to friendly customer service.

Sought out new clients by using current established network of contacts with attendance at industry trade shows, conferences, workshops and other networking events

MAY 2009 MARCH 2011

Front Desk Officer/Receptionist

MILLENIUM HOTEL, KAMPALA, UGANDA

Duties;

Welcomed and received guests ensuring maximum comfort of the guests by making sure their needs were attended to promptly.

Received calls for inquiries and reservations from our clients and meetings, delivered product /service/sales/promotional demonstrations and presentations.

Assisted customers in learning more about products available online and through the catalogs and used suggestive selling to boost my sales, Reservation desk and Preparing bills for hotel guests checking out.

Confirmation of travel itineraries for local safaris by hotel guests and confirming safety and promoting the hotel’s restaurant and added packages to guests.

Increased the rate of customer retention by 18 percent within the first year of employment by focusing on weekly existing client contact feedback and providing timely and comprehensive solutions and answers to client questions about product issues when asked

Revived a fading beneficial business partnership through demonstration of quality customer services and exceptional negotiation skills.

Achieved the highest and most consistent call volume rate at the office with an average of 50+ successful cold calls weekly

EDUCATIONAL BACKGROUND

1998 - 2010 Institute of Certified Public Accountants of Uganda (ICPAU)

Diploma - Accounting Technicians Certificate of Uganda(ATC-U)

2000 - 2002 Royal Electrics and Computer Know-How (RE&CK)

Certificate in Computer Application and Records Management (CARM)

1996 - 1998 Light College Katikamu (A’Level)

Uganda Advanced Certificate of Education (U.A.C.E)

1994 - 1996 Highfield Community College (O’Level)

Advanced Certificate of Education (A.C.E)

An Entrepreneurial Training at Educate Uganda!

REFEREES: Upon Request



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