Administrative Assistant Customer Service

Jessica Roldan

Bakersfield, CA *****/ 818-***-****/ ***********@*****.***

OBJECTIVE

Administrative Assistant position providing learning and growth opportunities for professional with exceptional organizational, data management, and written/spoken communication skills.

QUALIFICATIONS

Nine years’ experience instituting, managing, and maintaining special projects involving both database management and providing employee support, including background checks

Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Publisher

Proven ability to meet deadlines; detail oriented, dedicated, personable, flexible, and bilingual

PROFESSIONAL EXPERIENCE

San Fernando Valley Community Mental Health Center, Inc. August 2008 –January 2017

Older Adult Program, Administrative Assistant Van Nuys, CA

Oversaw and assisted in managing eight front office clerical staff within a nine-year span.

Trained eight clerical staff, seven administrative employees, three support staff, and seven voluntary staff in a nine-year span.

Supervised seven volunteers within a two-year span.

Scheduled and coordinated client transportation for medical appointments and company events.

Scheduled, canceled, rescheduled, and confirmed client medical appointments.

Scheduled conference rooms for seminars, workshops, and company events; and offices for therapy.

Assisted front office staff in opening and closing of the agency.

Verify health insurance on the Medical website and Medicare phone system, process medical billing.

Provided secretarial support to center staff and management.

Proofread and oversaw the timely, accurate processing of time sheets, purchase orders, maintenance reports, and check requests.

Instructed clinicians on all Department of Mental Health related administrative and financial forms.

Data Entry for Outcomes Measures Application forms.

Implemented the use of Excel daily to maintain and update client database.

Documented meeting discussions.

Prepared reports, letters, memos, invoices and other documents using Microsoft Office Suite.

Generated Excel spreadsheets regarding clinical documents to monitor clinician’s progress.

Liaise between the Older Adult Program and the Purchasing, Fiscal, Human Resources, Billing, Financial, Maintenance, Center wide Services, Payroll, IT, and Quality Assurance Departments.

Created appointment cards, certificates of completion for workshops, and produce booklets for workshops.

Meeting and conference preparations.

Compiled and organized information and materials for meetings, conferences, workshops, and seminars.

Created bulletins, posters, memorandums, and other promotional forms for presentations, workshops, seminars, meetings, conferences, events, and activities.

Assisted in the interview process for an administrative assistant.

Managed a high-volume switchboard, registered and monitored appointments on the Visitor 360 Program.

ADDITIONAL WORK EXPERIENCE

Nettie Becker Escrow

Office Assistant Beverly Hills, CA

Answered phones and provided excellent customer service to distinguished clientele.

Utilized copy and fax machines.

Maintenance of copy and fax machines.

Maintained inventory and ordered office supplies.

Prepared new files for escrow officers.

Prepared outgoing faxes and distribute incoming faxes.

Type routine correspondence

On staff Acquisition Corp.

Receptionist/ Office Assistant Sun Valley, CA

Customer Service; answer phones, greet customers.

Manage a high-volume switchboard.

Ordered payoff statements/demands, insurance and preliminary title reports.

Prepared packages for brokers and lenders.

Managed office operations: inventory, order supplies, maintenance, organization, scheduling.

Organized and maintained files.

EDUCATION

DeVry University November 2013 – June 2018

Business Administration, Bachelor of Science, Human Resource Management

GPA 3.57, Cum Laude

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