Microsoft Office Food Service

Cassandra Kerns

** ***** ****** *** *

Fairfield, OH 45014

937-***-****

***********@*****.***

SKILLS

Collections :

-Worked in a debt collections agency in a fast-paced, highly regulated environment where I resolved defaulted federal student loans in compliance with federal and state law

- Maintained utmost confidentiality while handling skip tracing, as well as inbound and outbound calls.

-Familiarity with TCPA, FCRA, and other collections-related legislation

Worked independently in achieving monthly goals

-Communicated with borrowers and assisted with debt resolution including electronic funds transfer, consolidation, loan rehabilitation, and settlement

-Worked independently, obtaining monthly quotas and contact goals

Technical skills:

-Legal research applications such as Westlaw Next, Westlaw, and Lexis Advance

-experience with time keeping applications such as Clio

-Advanced proficiency in microsoft o ce suite, including word, excel, and powerpoint

-proficiency in Adobe Acrobat, creating and filling forms

-typing speed: 45 wpm

B.S. in Spanish Translation, legal emphasis

-completed a four-year program in Spanish translation in only three years

-obtained a minor in paralegal studies

-maintained a reputation of hard work

-studied abroad: Universidad Pontificial de Salamanca

-competed in mock trial

EDUCATION

Kent State University- BS Spanish Translation, legal emphasis 2012 - 2015

Sinclair Community College -Associates degree in modern languages

2010-2012

EXPERIENCE

-Bachelor's degree: BS

Spanish translation with a

legal emphasis

-10 years of customer

service experience in

various industries including

management,retail, and

food service

-1 year collections

experience

LANGUAGES

English (Native)

Spanish (proficient)

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