Sales Customer Service
Resume:
Andy Eckert
*-******@*******.***
**** ******** ***** ******, ** 54016
Accomplished and Highly Qualified Sales Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Leverages finely-honed interpersonal and time management skills to successfully manage a team and increase profitability achieving corporate goals and objectives. Energetic and goal-oriented with a genuine passion for sales strategy and a well-rounded background in supporting a progressive organization in optimizing performance and growth. CAREER ENHANCEMENTS
Product Development
Key Account Management
Quality Customer Service
Relationship Building
Vendor Service Management
Manufacturing Development
Sales Management
Brand Development
Contract Negotiations
Budget & Cost Control
Employee Relations
P & L Management
CAREER OVERVIEW
Service Consultant:
Mauer Chevrolet – Grove Heights, MN 2016 - 2018
• Greeted customers and scheduling service appointments documenting customers concerns and comments.
• Assisted customers with any service needs they have for their vehicle; scheduled service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Wrote service orders and descriptions of problems and repairs.
• Translated customers’ repair problems into standard repair terminology.
• Explained repairs to customers and estimated the cost and time needed for repairs.
• Assisted with the coordination of alternate transportation, rental car reservations, and shuttle. Sales Manager:
Outdoor Specialist Group – Ozark, MO 2011- 2016
• Developed annual business plans designed to deliver account objectives of assigned accounts.
• Established and maintained great working relationships with key personnel in each account.
• Developed merchandising concepts for accounts to ensure distribution/merchandising objectives are met.
• Achieved annual territory sales plan objectives in the defined territory and meet the annual key product category objectives; maximized in-person contact and sales call coverage with assigned accounts.
• Interviewed, hired, and developed a highly effective team of Sales Associates.
• Drove company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results; kept Regional Manager informed of trade related information on an ongoing basis.
• Increased OSG brand presence and image with customers and consumers.
• Drove sales and profitability through customer satisfaction and report analysis. Service Consultant:
Merit Chevrolet – St. Paul, MN 2004 - 2011
• Greeted and consulted with customers on service needs, informed customers on applicable service specials.
• Provided repair/maintenance estimates; upsold additional services using low pressure, high integrity methods.
• Took ownership of the customer's experience by carrying out additional assignments.
• Prioritized required services and always prepared to provide options upon request.
• Followed up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up; reviewed and explained repairs and associated costs with customers. EDUCATION
Arlington Senior High School – St. Paul, MN – High School Diploma - 2000 References:
Will Be Furnished Upon Request
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