Manager Software

Ben Taber ********@********.***

**** **** ***** **., *****, TX. 75002 cell 972-***-**** http://www.linkedin.com/pub/ben-taber/40/b30/120

Information Services Manager / Systems Analyst

Information services manager and systems analyst with 16 years’ experience. Expertise in life-cycle management of IT assets, project management, and resource allocation planning. Proven ability to adapt to rapidly changing work requirements, analyze workload, and direct and control productivity. Demonstrated skill in utilizing performance measurements, DoD and proprietary computer security, resolving issues with service provider, and utilizing and applying effective asset management best practices. Develop and lead high-performing, cross-functional teams. Hold current DoD Secret and Special Access Program security clearances.

Budget Preparation Contract Negotiations Forecasting Implementation Inventory Control

Operations Management Policy / Procedure Development Process Improvement

Project Management Proposal Preparation Software Management Strategic Planning

Team Facilitation

Career Achievements

•Coordinate $52 million hardware and software budgets with budget framework managers tracking and managing annual spending plan and forecast to meet financial goals.

•Ensure integrity of hardware and software assets through effective asset management practices, processes, and tools resulting in annual cost avoidance and saving of over $900,000.

•Manage staffing, morale, discipline, workload scheduling, and employee career paths and motivation.

•Negotiate for software licenses, support contract renewals, resolve issues with service providers, and audit invoices.

•Directed software maintenance contracts for over 16,000 Defense System Engineering Group (DSEG) owned systems.

•Managed segment service level agreement monitoring and asset management tracking.

Professional Overview

IT Asset Management Analyst Santander Consumer USA. 2012 – Present.

•Responsible for supporting the day-to-day IT Asset Management processes.

•Coordinating receipt and tracking of IT Equipment and Software

•Ensure accuracy and integrity of data in the Inventory tracking database ServiceNow

Global Manager, NCS IT Asset Management. Raytheon Company. 1996 – 2012.

•Manage staffing, morale, discipline, workload scheduling, and employee career paths and motivation.

•Plan and forecast workload and asset needs.

•Direct team that supports hardware and software maintenance contracts.

•Negotiate for software licenses, support contract renewals, resolve issues with service providers, and audit invoices.

Achievements:

•Earned Corporate IT Excellence in Information Technology award for Operation Home Link Project Team.

•Coordinate $52 million hardware and software budgets with budget framework managers tracking and managing annual spending plan and forecast to meet financial goals.

•Ensure integrity of hardware and software assets through effective asset management practices, processes, and tools resulting in annual cost avoidance and saving of over $900,000.

•Received several team bonus awards for various projects, resulting in cost saving, cycle time reductions and / or streamlined processes.

•Received 5 stretch bonus awards for sustained superior performance.

Principal Computer Technologist, Software Maintenance Contracts. Texas Instruments. 1995 – 1996.

•Directed software maintenance contracts for over 12,000 Defense System Engineering Group (DSEG) owned systems.

•Managed segment service level agreement monitoring and asset management tracking.

•Performed annual renewals, supported negotiations, coordinated budgets, and audited invoices.

•Coordinated support agreements for all software purchases.

Principal Computer Technologist, Site Hardware Asset Management. Texas Instruments. 1994 – 1995.

•Managed hardware asset management staff and activities at Lewisville site.

•Maintained inventory of systems group computer assets.

•Supervised disposition lease returns, trade-ins, reallocations, and surplus and scrap equipment.

Manager, Computer Operations Support. Texas Instruments. 1991 – 1994.

•Managed computer operation teams supporting propriety and DoD programs at the Lewisville site.

•Managed large infrastructure operations environment across multiple technologies, including mainframe, client / server, and networking.

•Directed development and implementation of operational processes and metrics on platforms including SGI, Digital, Sun, Solbourne, HP, and TI.

Education and Professional Development

B.S. in Management Information Systems. Southeastern Oklahoma State University. Durant, Oklahoma.

A.S. in Computer Science. Grayson County Junior College. Denison, Texas.

Six Sigma Specialist Certification

Certified Software Asset Manager. International Association of Information Technology Asset Managers

Quality Assurance Continuing Education Front Line Leadership Foundations

Software: Issues, Contracts, Negotiations, International Computer Negotiations (ICN)

Leadership Development Programs Methods and Process Improvement

Technical Skills

Applications:

SAP (APEX / PRISM) ERP systems Unix Windows Windows NT Windows 10

Material Requirements Planning (MRP) systems ServiceNow Asset Center Eracent Remedy

MS Office: Excel, Word, PowerPoint, Access Data encryption systems MVS JES3 / Power IMS NetView TSO / ISPF CICS VTAM

Hardware:

Hewlett Packard Apple Dell Compaq Digital Equipment Sun SGI IBM Solbourne Epoch

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