Customer Service Sales
Resume:
General Information
Surname
Routhier
Given Name(s)
David
Permanent Address
No. Street
City Province/State Postal Code
Torrance California 90501
Tel.
********.********@*****.***
When are you available to start work?
Immediatly
Education
Post Secondary or other institutions attended. Begin with most recent.
Faculty, Department,
Division, or School
Discipline or
Program (Major)
Degree/Diploma/
Certificate
Date obtained or expected
UQÀM
ESG
Accounting
Bachelor
2017-12-31
UQÀM
ESG
Accounting
Certificate
2014-06-01
G.P.A. for your most recently completed academic year 2.83 on a scale of 4.3 (Percentage or letter equivalent: B- ).
G.P.A. for all courses completed to date (cumulative average) 3.37 on a scale of 4.3 (Percentage or letter equivalent: B+ ).
Work Experience
Position Name of Organization
Taxpayer Service Agent Canada Revenue Agency
City Province/State Dates
Montreal Qc 2018-02-12 to date
Duties
Provides technical assistance to taxpayers by preparing and filing state income and business tax forms; reviews, audits, and edits forms to verify computations and status; resolves refund inquiries and responds to taxpayer inquiries on a full range of tax-related bills and notices; initiates appropriate account actions such as adjustments, transfers, and payment tracers; determines reporting requirements based on business type, activity, and related laws; explains the provisions of various tax laws.
Determines cause of taxpayer’s delinquent status, using tax laws and rules as source materials, and recommends steps needed by the taxpayer to bring them into compliance with the tax law; determines taxpayer responsibility to file delinquent returns and takes necessary action to close delinquent inquiries. Prepare asset management and equity structure reports
Reviews and processes business documents, which may include those for sole proprietorship, partnerships, corporations, limited liability companies, limited partnerships, and others, for correctness and conformity to state laws and rules; computes appropriate fees and identifies and communicates document deficiencies. Provide general bookkeeping to a portfolio of clients and prepare their notice to readers
Reviews and analyzes requests for information and clarification of laws, policies, and procedures; conducts interviews in person or over the phone to clarify issues concerning filing requirements, due dates, registration procedures, and similar matters; completes research of laws and rules as needed to respond to specific inquiries.
Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
Summer
Part-time
(# of hours/wk )
Co-op
Internship
Volunteer
Full-time
Other: (specify)
Position Name of Organization
Consultant G.D.C.R. Inc.
City Province/State Dates
Montreal Qc 2014-01-01 to 2018-02-12
Duties:
Providing consultant services in liability in equity optimization, taxation, asset management and bookkeeping
Prepare incorporations acts and the required annexes for several clients
Prepare asset management and equity structure reports
Provide financing and treasury advice to clients
Provide general bookkeeping to a portfolio of clients and prepare their notice to readers
Prepare personal (T1) and corporation (T2) tax declaration for profit and non-profit organizations
Evaluate investing opportunities and manage client’s portfolios
Summer
Part-time
(# of hours/wk )
Co-op
Internship
Volunteer
Full-time
Other: (specify)
Position Name of Organization
Intern for business development Canada Economic Development for Quebec
City Province/State Dates
Montreal Quebec 90 day end Decembre 2013
Duties:
Responsible for:
•Prepare and conduct Internal Operational Audit Missions
oQuarterly audits (Operational, efficiency)
oSpecific operational audit mandates
Due diligence
Fraud investigation
Contracts compliance
•Implement internal control policies and procedures
oCompliance with the Financial Administration Act (R.S.C., 1985, c. F-11) government spending, Accounts Payables.
Summer
Part-time
(# of hours/wk 28)
Co-op
Internship
Volunteer
Full-time
Other: (specify)
Position Name of Organization
Agent Support Rogers Communications
City Province/State Dates
Montreal Quebec 2010-2012
Duties:
Assist Agents on their daily sales processes when a technical difficulty occurs, and assist with customer service calls overload
•Responsible for following up on odd customer account cases
•Provide accurate information on a variety of services and products changing every quarter for both stores and direct customer service clients
•Assist the manager with organization of various meeting
•On call assignments
Summer
Part-time
(# of hours/wk )
Co-op
Internship
Volunteer
Full-time
Other: (specify)
Position Name of Organization
Commercial Representative Distribution Trans-Express
City Province/State Dates
Montreal Quebec 2008-2010
Duties:
Promote and implement intermodal transportation and warehousing services
•Market analysis
•Make recommendation reports submitted to customers (quotes)
•Sales report
•Assist to various congress to represent the company and contact new customer
•Follow the implementation of new communication and operation processes
Summer
Part-time
(# of hours/wk )
Co-op
Internship
Volunteer
Full-time
Other: (specify)
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