Customer Service Accounting Assistant
Resume:
Brenda L Padron
**** *. **** **. *** A7, Fountain Inn AS 29644
**********@*****.***
Skills:
Bilingual Spanish/English (Speak, Read and Write fluently)
Computer competency/Basic Internet and Computer Troubleshooting
Customer Service Rep/ Sales Rep
Multitasking capabilities,time management, active listening
Reading Comprehension, learning Strategies
Education:
Dorman High School (Roebuck SC)
Work History/Experience:
Especially Children: Daycare teacher. May 2018 - Present
-Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
-Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
-Observe and evaluate children's performance, behavior, social development, and physical health.
Sykes- Bilingual AARP Agent. June 2017 - March 2018
inbound calls for aarp memberships
Also work on mail sent in by customers updating account profiles
Td bank - Bilingual Customer Service Rep
June 2016 - Jan 2017
answer inbound calls
Provide customer information about bank account information.
Diria Tawi – Accounting Assistant July 2014- April 2015
864-***-**** Luz Castellanos (supervisor)
Receive customer orders and revise them
Set appointments for warranties
Revise accounts and match orders
Concentrix Customer Service Specialist-Bilingual January 2013- July 2014
864-***-**** Atrevia Bonaparte (supervisor)
Receive inbound calls from customers related to external client's products and services
Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns
Track and document customer contacts
Relay customer service problems to team leader
Handle difficult calls and avoid escalation whenever possible
Continuously improve call handling skills, system knowledge, and communication skills, thus, enhancing, customer service levels
Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
Submit and Process escalations to tier2.
Perceptis--ESC Consultant 1-Bilingual
August 2012- January 2013
864-***-**** Sarah Reid (supervisor)
•Handle incoming calls validating caller and processing request for optimal resolution on the first call.
•Attend training when offered to maintain knowledge of latest information in products, service offered and client information.
•Process request that are submitted electronically through email.
•Maintain work queues, completing all tasks timely.
•Adhere to publish work schedules at all times.
•Follow proper escalation procedures at customers request.
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