Randall Byrne

Powell, OH – ***** – 614-***-**** – ac78or@r.postjobfree.com – https://www.linkedin.com/in/randy-byrne-9a509026/

IT Manager

Release Management – Project Management – Quality Control

SDLC / Engineering

Enterprise Architecture

Computer Programming

Process Improvement

Project Portfolio Management

Business Analysis

Software Development

Quality Assurance

Technical Troubleshooting

Highly analytical and resourceful release manager with over 20 years of experience performing IT operations. Accumulated knowledge of hardware, software, operating systems, applications, and programming languages.

Collaborate effectively as cross-functional team leader and team member, working with C-level executives, engineers, and end-users.

Excellent written and verbal communication skills. Maintain appropriate documentation for quality control/assurance.

Strong problem solver, identifying and monitoring complex issues. Expert knowledge of IT architecture solutions that enhance business growth and revenue.

Ensure quality and best practices, adhering to company procedures, SDLC, ITIL and federal/state/local laws and regulations.

CAREER ACCOMPLISHMENTS

Created many processes and procedures for managing the eCommerce development path to Production.

Managed software changes for convergence of medical and pharmaceutical ecommerce sites, saving $100K/year.

Created software schedule methodology for ecommerce team and maintained schedule for up to three concurrent releases, preventing crossover contamination of releases.

Reduced external deployment team cost, providing approvals for development test deployments on scheduled date/times.

Awarded Cardinal Chairman’s award and featured in Who’s Who in IT.

Acquired 12-15 years’ real world experience in release management.

Expert skills as MS Beta Tester, PC hardware, and program management/coordination.

PROFESSIONAL EXPERIENCE

Cardinal Health Dublin, OH 1996-2018

Program / Release Manager, 2006-2018

Negotiated and coordinated implementation of scope to eCommerce production/test environment programs and deployments through various environment builds for multiple applications and multiple development groups. Scheduled and executed application promotions into eCommerce production systems. Collected and summarized team-provided change requests. Managed risks and monitored progress to ensure timely application releases.

Deployment: Performed deployment change control submission and scheduled deployment meetings between multiple remote locations.

Change Management: Provided governance by reviewing and approving all change request releases into all testing environments. Including emergency efforts.

Team Management: Mentored, organized and provided build schedules for teams. Managed all changes vs. scope declared.

Project Lead / Quality Control, 2001-2006

Organized ongoing quality control testing efforts, including MS Windows, web-based Java applications, and specialized utilities. Developed test strategies to ensure products meet design goals and customer expectations.

Quality Control: Organized proprietary desktop server/client order entry application CHOICE using Foxpro and including six separate web ordering applications for various business units.

Defect Management: Directed team’s test generation of manual and automated (WinRunner) testing of software via Defect Manager.

Quality Assurance: Supervised ongoing QA testing efforts, including MS Windows, web-based Java applications, and specialized utilities.

Testing Lab: Managed a large testing lab or various PCs. Imaging and management of various OS and hardware configurations. This includes a multitude of browsers.

Senior Quality Assurance Analyst, 1998-2001

Identified, assessed, and recommended QA process to support engineering and analytics teams. Ensured quality deployment of software across multiple platforms and versions of company software.

Testing: Produced and executed test plans based on specific deliverable and requirements of CHOICE software; conducted broad Y2K testing of multiple versions of company software.

Deployment: Presented testing results to user acceptance team for software, utilities, and updates targeted for customer deployment.

Customer Systems Specialist, 1996-1998

Managed Y2K DOS software conversion team. Served as technical representative for divisional company software.

Troubleshooting: Provided troubleshooting for several versions and platforms of company software.

Team Leadership: Managed CHOICE software support team as well as customer desktop systems.

TECHNICAL PROFICIENCIES

Operating Systems:

Microsoft Windows, Windows for Workgroups 3.11, 95, 98, NT, 2000, Me, XP, 2003, Vista, Win7, Win8, Win8.1, Win10, MSDOS 6.22 (Issue resolution)

Applications:

MS Office Suite (1995-2016), MS Project, Visio, ALM/TestDirector, WinRunner, Norton Utilities, McAfee Antivirus, EZCD Creator, Nero Burning Rom, Carbon Copy, Norton PC Anywhere, MS Outlook Express, Netscape, BulletProof FTP, MS Remote Desktop, Winzip, WinRar, Internet Explorer, Chrome, Acronis True Image, Norton Ghost, MS Visual FoxPro, ALM, Service Now, Skype for business, SharePoint (admin)

Hardware:

Languages:

Motherboards, CPUs, memory, BIOS, power supplies, HD/FD controllers, hard drives, removable disk drives, CDROM & tape drives, fax/modem and leased line modems, video cards, multimedia devices, network cards, Desktop/Laptop

C, C++, Pascal, COBOL, Basic, MS Visual Fox Pro, DBASEIII+, Assembly

EDUCATION AND CERTIFICATIONS

COMPUTER TECH, Pittsburgh, PA - 1992

Diploma in Computer Programming

Outstanding Achievement and Untiring Effort Award

OHIO UNIVERSITY & COMPUTER TECHNICAL INSTITUTE – 1988 to 1992

Bachelor of Science Coursework, Computer Engineering

OHIO UNIVERSITY East, Belmont, OH – 1990

EDUCATION AND CERTIFICATIONS

General Studies and Computer Engineering

Configuration Management Course - 2002

Effective Testing Course - 2002

ITIL Foundation - IT Service Management - 2014

Lean Six Sigma White Belt Course - 2008

MS MVP Recognition Award

MS Project Course - 2000

Negotiating Skills Course - 2003

Network Awareness Course - 1998

Project Management College - Identifying & Managing IT Requirements - 2002

Project Management College - IT Risk Management - 2003

Project Team Training - 2002

Skill Builders Course - 2002

Year 2000 Readiness Initiative Course – 1999

REFERENCES

Business

Liddy Heath – Cardinal Health – ac78or@r.postjobfree.com – 614-***-****

Gordon Crawford – Cardinal Health – ac78or@r.postjobfree.com – 614-***-****

Personal

Dan Yanok – Yanok Insurance Agency – ac78or@r.postjobfree.com - 740-***-****

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