Customer Service Representative

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** ****** *** **, ******, GA ***** H: 678-***-**** C: 770-***-**** ***************@*****.*** Customer service Representative with 5+ years experience. Areas of expertise includes being a people person. In person, over the phone or internet chats. Meticulous Customer service Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes finance, automotive and department store. Experienced Customer service Representative professional with strong leadership and relationship- building skills.

A real people person, familiar with Windows, Excel and Microsoft. Extremely organized

Conflict resolution

Data management

Self-motivated

Strong verbal communication

Cash, credit and deposit management

Strong phone and computer skills

Work well alone as well as a team player

Notary of the public

Customer Service Representative/Clerk, 10/2017 to Current Pak Mail – Newnan, GA

Assisted various business groups with document organization and dissemination during acquisitions. Assisted various customers with packaging and shipping products all over the world. Handle cash, credit and check transactions.

Faxing, copies, scan and email for customers.

Closing and opening of the store.

Multi-line phone system.

Customer Service Representative, 09/2016 to 06/2017 JCPenney Home Store – Newnan, GA

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Helped with online orders and purchases.

Communicated with vendors regarding back order availability, future inventory and special orders. Bagged, boxed or gift-wrapped sold merchandise per customer's request. P S

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Greeted customers entering the store to ascertain what each customer wanted or needed. Participated in physical inventory counts every quarter. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Asked open-ended questions to assess customer needs. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Politely assisted customers in person and via telephone. Customer Service Representative/Clerk, 08/2015 to 04/2016 Pak Mail – Newnan, GA

Assisted various business groups with document organization and dissemination during acquisitions. Assisted various customers with packaging and shipping products all over the world. Handled cash, credit and check transactions.

Multi-line phone system.

Opening and closing of the store.

Faxing, copying, scan and email for customers.

Completed and printed shipping labels.

High School Diploma: 1993

East Coweta High School - Sharpsburg, GA

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