IT Technical Support

Julian Ho

Herndon, Virginia 571-***-**** ***********@*****.***

Certifications

●CompTIA A+ certified through the 220-901 and 220-902.

●Currently reviewing knowledge of networking concepts including routing, switching, and network management protocols for Network+.

Previous Employment

Micro Center Electronics 2011-2012

Tech Support / Customer Service Representative at Micro Center Computer Electronics Store

●Installed / maintained hardware and software for desktop and laptop computers.

●Diagnosed system problems and wrote reports for computers for repair services.

●Recommended and installed software based on customer need, helped users with troubleshooting.

●Guided customers in choosing parts and installation for custom PC builds.

Struxture Photography 2014-2016

Graphic Design for Real Estate Advertising

●Measured and collected information from various sites across the DMV area.

●Compiled data into three dimensional models.

●Designed custom floor plan graphics per client needs and arranged layouts for digital photo tours.

Amazon 2016-2018

Delivery Driver for Prime Now and Prime Fresh

●Received and delivered packages from distribution center.

●Determined routes taking into account priority orders.

●Organized / returned packing materials, crates, and dollies.

●Provided return and exchange service to match customer satisfaction.

NEXCO-West USA 2018

Project Engineer

●Assembling civil engineering imaging systems onsite, including handheld cameras, automatic camera systems, and mobile imaging system racks.

●Collecting data in the field and processing for client use.

●Creating reports summarizing and quantifying deficiencies.

●Familiar with restricted environments and security polices as a Washington Metropolitan Area Transit Authority contractor.

Extra Experience

●Selecting parts and building personal PCs and workstations for personal customers.

●Troubleshooting and setup of personal electronics for clients.

●Knowledgeable with audio and video editing software.

●Constructed virtual reality environments and run demonstrations for consumer grade systems.

Contact this candidate