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Manager Customer Service

Location:
Jacksonville, FL
Salary:
50,000
Posted:
January 18, 2019

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Resume:

TALENT ACQUISITION SENIOR RECRUITING PROFESSIONAL BUSINESS DEVELOPMENT

Business Partner Relationship Building

Andrew Diaz

**** ******** ** *** ****, Jacksonville, FL 32225

Phone: 904-***-**** E-mail: ac78nt@r.postjobfree.com A highly trained and results oriented Talent Acquisition & Senior Recruitment professional highly regarded for managing large- volume accounts to maximize recruiting and business development efforts. An integrity driven leader with over 6 years’ experience as a Branch Manager with strengths in operations management, recruitment, and developing successful relationships with candidates and clients on multiple projects while generating revenue growth. Strong ability to develop strategies in areas of human capital recruitment (executive agency, IT staffing, Accounting & Finance and General staffing), and office management. Detail oriented and demonstrated expertise in effectively solving problems, prioritizing and managing heavy work flow without direct supervision in a fast pace environment.

SELECTED HIGHLIGHTS

Expertise in full life cycle recruitment and go to person for migration & problem resolution

Adept at screening candidates to determine a consistent match of technical as well as interpersonal skills to the client’s culture and requirements

Grew weekly billing from $32k to $93k in a 3-month time frame

Developed business and brought on key accounts such as, Sodexo, Sea Star and Morrison’s Healthcare, Sally’s Beauty

Within 30 days was promoted from Talent Acquisition Senior Recruiter to Office Manager

Managed a team of 4 recruiters while growing the business from 12 accounts to 44 accounts CORE COMPETENCIES

Strategic Recruiting HR Management Talent Acquisition

Operations Management Business Development Training/Coaching

Onboarding Negotiations Executive Recruitment

Social Networking & Social Media Sourcing Sourcing Account Management PROFESSIONAL EXPERIENCE

Innovative Construction Group Jacksonville, FL 2018 – 2018 Talent Acquisition Recruiter Specialist

Talent Acquisition Recruiter Specialist devises strategy and recruitment process, as well as actual execution of the sourcing or recruiting campaign. Involved not only in finding and screening candidates but developing the corporate policy for talent bench- marking, talent assessment, and interviewing policies. Often the talent acquisition department will also either liaise with the legal department or retain their own legal specialists to ensure compatibility with employment law.

Recruit for open positions, source active and passive candidates through various means, match skills to client requirements, interview for skill and cultural fit, negotiate offers and onboard. Follow-up with candidates to ensure continued good fit.

Attend workshops, job and recruiting fairs to locate prospective new employees.

Create and execute a recruiting strategy’s, which results in a top-tier, qualified talent pool of professionals and a strong candidate pipeline.

Recruit for Commercial & Residential Superintendents, Truss & Wall Panel Designers, Management and Finance, Truck Drivers including other skilled and light industrial personal.

Process new hires, rehires, and transfer of employees, to include employee paperwork, drug screen and criminal background checks.

Growing existing network, foster new relationships and attend networking events to further identify talent for the organization.

Quickly built a relationship and collaborated with Human Resources, Area Directors and the owner through the hiring process.

Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance programs for areas of responsibilities.

Responsible for negotiating contract rates (hourly or salary) with all new hires, negotiating rate cards for vendors and educating hiring managers on current market rates and their internal equity.

Posting creating job descriptions, company recruitment flyers and brochures for job fairs and networking. Liberty Staffing LLC Jacksonville, FL 2011 – 2017 Branch Manager, Operations Manager, Staffing Recruiter Directing and managing customer’s development activities within the office, including face-to-face customer service contact to creating and developing a good business relationship with existing and inactive customers and retain and build additional revenues for profit. Ensuring both companies and customers satisfaction by managing the daily routines efficiently and up to client’s standers.

Recruit for open positions, source active and passive candidates through various means, match skills to client requirements, interview for skill and cultural fit, negotiate offers and onboard. Follow-up with candidates to ensure continued good fit.

Recruit for IT, Accounting and Finance and general services on a daily basis.

Processed new hires, rehires, and transfer of employees, to include employee paperwork, drug screen, criminal background checks E-verify and WOTC screenings.

Managing staffing personnel’s performance as it relates to customers interactions and services, safety and productivities with clients.

Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance programs for areas of responsibilities. Ensuring compliance with regulatory agencies guidelines and standards. Facilitated new hire orientation, entered new hire information into the company system, employee changes, voluntary deductions.

Evaluating and assessed existing staffing model and made recommendations to implement best practices, including a comprehensive self-service tracking system used by other managers to create requisitions, track approvals and offers.

Signing & Managing multiple projects simultaneously within tight deadlines for high Fortune 500 companies such as Sodexo USA, Morrison’s Healthcare, Sally’s Beauty.

Hiring and Managing entire staffing team and personnel, including recruiters, sales team and account monitoring of operations coordinators and schedulers.

Grew weekly billing from $32k to $93k in a 60-day time frame

Managed a team of 4 recruiters and 323 temporary and 279 contract employees while growing the business from 12 accounts to 34 accounts.

Responsible for submitting payroll in a timely manner and accurately, signing new clients and customer relations.

Directing and managing customer’s development activities within the office, including face-to-face customer contact to creating and developing a good business relationship with existing and inactive customers and retain and build additional revenues. Department of Defense Air Force Enid, OK 2010 – 2010 Federal Police Officer

Federal Law Enforcement duties conducting preservation of peace and investigations.

Responding to alarms, emergencies; conducting reports and investigations.

Providing training to the Security Forces and Law Enforcement personnel in emergency situations.

Enforcing Federal and State Laws special security measures and protecting properties of critical importance.

Pursuing, apprehend, detaining uncooperative and suspects.

Responding to alarms and emergencies; conducting reports and investigations assisting detectives and investigators with personnel to conduct investigations; performs research, protects evidence and witnesses at the scene of an incident. Allied Barton Security Service Jacksonville, FL 2009– 2009 Field Supervisor

Supervising and managing unarmed and armed security personnel in multiple locations.

Ensuring that all security personnel were properly trained and equipped following federal and state security procedures.

Reviewing training certificates and licenses of all staff personnel.

Manage an off-shore team of recruiters to insure qualified profiles were acquired in a timely manner.

Conducting post inspections and reports on security personnel and property.

Working with military, state and federal law enforcement agencies on investigations.

Responding to criminal and medical emergencies and situations. Department of Defense Navy Washington, DC & Jacksonville, FL 2005 – 2007 Federal Law Enforcement Police Officer

Enforcing special security measures to protect properties of critical importance with special knowledge, extensive precautions and techniques of guarding; patrolling and providing physical protection to buildings, beaches, warehouses and material from fire, loss, theft, trespass, or sabotage.

Conducting investigations of traffic crime sense and violations.

Enforce vehicle operation and parking laws.

Gather preliminary information as responding officer on criminal calls, prepares relevant reports to pass the information gathered on to the assigned investigator, assist investigator in case preparation and act as criminal investigator for the department as required.

Conducting protecting detail of government officials and government office.

Interview suspects and witnesses along with serving warrants and subpoenas. EDUCATION

FORT BRADLEY MILITARY H.S.

Caguas, PR .U.S.A.



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