Manager Customer Service

Michele Lynn Hayes

*** ***** ****, ***. *-*

Westminster, MD 21157

Email Address: ************@*****.***

Tel. #- ©410-***-****

Objective:Seeking a position in the medical field working in a professional environment. Work Experience:

-Dental Assistant : Mendelson Family Dentistry-1300 Reisterstown Road, Owings Mills, MD 21117-(Tel.# (410)356- 4100) -Responsibilities consisted of assisting dentists during dental procedures including Generalized Procedures, Endodontics, Oral Surgeries, as well as helping out the Front Desk Office Manager when necessary.

-Office Manager @ Herbert Rosenberg Family Dentistry-90 Painters Mill Road, Suite 130, Owings Mills, MD 21117- (Tel.#410-***-****) -Responsibilities included Managing over 760 Accounts, entering Insurance & Personal Payments into the system, Scheduling Appointments over the phone, answering any questions or concerns that patients had regarding their Bills or Dental Treatment, and creating Estimate Sheets for patients, to help them understand their Co-Insurance fees & Treatment Plans.

-Customer Service Representative : QSI/NextGen Healthcare 1300 McCormick Road, Executive Plaza 4, Suite #600 Hunt Valley, MD 21301- Responsibilities include taking calls for patients with medical billing inquiries, requests, and/or disputes; for over 11 different medical office clients all over the US. Have great knowledge of the Nextgen system as well as Excel and Microsoft. My duties also include sending out claims to secondary insurances as well as posting and scanning payments both for Insurance payments and patient payments.

-ER Registrar at Carroll Hospital Center/Lifebridge via ARM Placements, LLC-222 Schilling Circle Suite 200, Hunt Valley, MD 21031-Manager/President: Jeffrey Enrique-Tel. #

410-***-****-Email: ****.*******@*************.***

- Responsibilities collecting & reviewing all patient information to ensure accurate biographic, demographic, insurance, & financial information before properly entering into the appropriate information systems.

-Working at the Greeter desk to obtain personal & demographic information from patients checking in, or family members visiting existing patients.

-Being in charge of the AMBO phone & answering calls from EMT’s or ER physicians to advise us that a new patient is either A) en route to ER (usually for “Priority One Patients in critical conditions/situations”) or B) a new patient has arrived in the ER & needs a quick registration to place them into the system & onto the computer board prior to printing out labels & putting together/placing wrist-band onto the patient. While you are in charge of the Ambo phone- you must stop what you are doing (even if you are in a patient room in the middle of a different patient registration) and respond to the Ambo call or request.

-Preparing all pre-admission and admitting forms and obtaining patient/guardian signatures (if necessary) to send to admitting dept.

-Compiling and distributing information regarding patients’ personal requests or inquiries to the unit secretary, Physician, and/or Nursing staff.

-Being responsible for Emergency Room-outpatient & inpatient admissions, as well as the receipt & dissemination of information to appropriate areas of the hospital.

-Remaining calm and efficient in a fast paced environment where time is of the essence. Skills & Abilities:- I Work very well with others to accomplish any & every task at hand. I excel in multi-tasking to get the job done well and efficiently - I have great knowledge concerning administration & working in the medical field - Ability in working very well under pressure - Excellent communication and interpersonal skills -The customers and/or patients always come first; I truly believe that it is my personal responsibility to create a positive work environment for the patients as well as my fellow coworkers.

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