Customer Service Administrative Assistant

Abeer Bader

****Victoria Park Ave, Toronto, ON M*R1T7

647-***-**** ************@*****.***

Administrative Assistant

Highlights of Qualifications

Three years of experience in reception and office support

Demonstrated administrative and organizational skills in education settings

Excellent communication skills, both written and oral, bilingual in Arabic

Ability to develop excellent relationships with co-workers, parents, and all stakeholders

Experience in organizing and maintaining filling and records system

Hardworking, punctual, multi-tasked, organized, patient

Excellent computer skills (Microsoft Office, Word, Outlook, Excel, and Power Point)

Relevant Skills:

Administrative and Customer Service Skills

Assisted with the comprehensive outcomes management system procedure and reports by entering, organizing and maintaining data

Typed letters, reports, evaluations, newsletters and information to parents from school principal as well as from individual teachers

Assisted with inventory of office supplies and the process of purchasing of school texts and consumables

Managed the applicant referral process and waiting list

Accepted, screened, and routed telephone calls. Resolved routine and non-routine administrative problems

Organized and arranged meetings, workshops, travel for students

Highly skilled in greeting visitors and directing them to the right person or department, answered questions in a polite and friendly manner

Answered all incoming calls and handled caller’s inquiries with privacy

Picked up and delivered the mail and maintained the common filing system and file all letters

Relevant Experience

Teacher - Alliance Academy Jordan, Amman, Jordan 2015-2018

Teacher Assistant, Maryvale Public School, Toronto, ON 2012-2013

Teacher and Administrative Assistant - New Orthodox school, Madaba, Jordan 2004-2010

Educational and Professional Development:

Customer Service Foundations Certificate 2018

Standard First Aid and CPR /AED Level C 2018

Worker Health and safety Awareness in 4 Steps 2018

Learning Word (Office 365) Certificate 2018

Behavior Management for parents 2013

Canadian Business Culture 2014

Bachelor of Arts in English Literature and French language 2003

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