John P. DePauw

Eastvale, CA

920-***-**** ac78lz@r.postjobfree.com LinkedIn

Instructional Development

E-learning / Instructional Design / Skill Advancement

Professional Summary:

Innovative and creative developer with progressive expertise in guiding the advancement of learning strategies via e-learning and instructional design formats. Proven background in the development of multiple e-learning and training projects.

Skilled designer and trainer adept at building and executing appropriate learning tools to augment staff knowledge and skills and meet organizational needs.

Strong aptitude to quickly learn new software/programs and transition that knowledge into practice.

Technical Experience: Macintosh systems and Windows systems, Articulate Storyline, Prezi, Adobe Captivate, Microsoft Office Suite, Filemaker Pro, Adobe Photoshop, Illustrator, QuarkXpress, Dreamweaver, GoLive, Camtasia, iMovie, Final Cut Pro, Adobe After Effects and Premiere.

Areas of Expertise:

E-learning Content

Instructional Design

Change Management

Training Modules

Cross-functional Collaboration

Process Improvement Tactics

Relationship Building

Staff Development

Customer/Client Services

Career Experience

Training & Development Specialist (Remote) 5/2016 – 12/2018

Toastmasters International, Denver, CO

Broaden training and development materials by creating scripts/storyboards for e-learning content using instructional design techniques such as ADDIE and SAM. Cross-functionally collaborate on complex, deadline driven projects with multiple teams (graphic design, communications, education, member services, and district services). Publish courses to both the LMS and website.

Selected Accomplishments:

Influenced the first major program change in the company’s 100 year history as a key player in the creation of 12+ video tutorials to train members regarding the new Pathways education program.

Stimulated the development of sleek modern designs for e-learnings and videos by successfully lobbying for the purchase of Camtasia. Upon purchase created the new company standard for video tutorials.

Advanced internal staff development by designing several training e-learnings. These included the Introduction to Pathways module offering guidance regarding the relationship among the new and existing programs and the finance training module for using Concur and Intact expense reporting systems.

Enriched the knowledge of district and club leaders by building training modules regarding the use of management software on the Toastmasters website. Further progressed district leader comprehension by developing interactive e-learning components (videos, interactive quizzes, Javascript results slides, and the option to email text boxes) to instruct and test knowledge of upcoming roles.

Independently created several course interactions (educational games and quiz types) for use in future modules.

Collaborated with graphic design to develop the first e-learnings to include printable HTML forms.

Expanded the usability of e-learnings as the primary developer of district leader June training modules. Incorporated JavaScript to allow information typed in the module to be saved and printed at a later time.

Member Services Representative (MSR) II 7/2012 – 5/2016

Toastmasters International, Rancho Santa Margarita, CA

Enhanced the knowledge of members regarding Toastmasters International Speech Contest Rulebook requirements and guidelines by administering detailed interpretations for clarification purposes. Cultivated an environment of exceptional customer service by professionally handling application/award status inquiries and concerns via inbound calls and emails. Oversaw the processing of a high volume of education award applications with meticulous dedication to detail and accuracy.

Selected Accomplishments:

Ensured consistency and efficiency by creating business processes to train new hires. Reinforced overall team competency as a resource regarding questions.

Boosted accuracy and productivity via written and verbal recommendations during team meetings and the generation of weekly reports to identify and correct system errors.

Evaluated club activity by attending a series of meetings throughout the Orange County area to enhance personal knowledge of individual experiences and needs.

Heightened the productivity of the department by actively assisting the team leader and other member with additional tasks to aid in the compliance of business standards to meet deadlines.

Supported the social interaction of team members by developing an excel signup sheet to aid in planning monthly potlucks.

Administrative Assistant 9/2011 – 7/2012

Office Team, Laguna Niguel, CA

Offered long-term and temporary administrative support to Toastmasters International (Member Services Department) and JAM Entertainment. Ensured smooth operational workflow and task accuracy for data entry of memberships for new clubs/educational awards/members and processing of invoices, booked events, and check requests.

Selected Accomplishments:

Aided with the restructure of the company filing system while tracking orders using Personify®.

Improved efficiency and productivity by creating/programming shortcuts using FileMaker Pro at JAM Entertainment.

Substitute Teacher 2009 – 2011

Oconto Falls School District, Oconto Falls, WI

Actively engaged a broad range of students in various grades levels, standard subjects, and special areas (AP Chemistry, Shop, and Special Education-Physical Education) in instructional activities. Effectively designed and executed lesson plans to guide students in a creative, educational, and fun classroom environments.

Educational Background

Bachelor of Arts in History & Education, 2008 University of Wisconsin, Green Bay

Certificates:

California State Preliminary Single Subject Teaching Credential, Social Science (Preschool – 12th Grade)

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