Manager Quality
Resume:
: ********@*****.***
: +966-********* /
: Riyadh/ Dubai
: Canadian
Eng. Ahmad Daghach
Page 1 of 5
Expert in developing, implementing, and maintaining of Quality Management Systems. Holding a B.Sc. degree with First Class Honour in Industrial Engineering; enjoyed over 25 years of experience in various fields including Planning, Quality, Engineering, Operations, Training, Consultancy and Management occupied senior positions as Senior Consultant, Operations Manager, and Quality Manager.
Work Experience
SCTH (Saudi Commission for Tourism & National Heritage) Saudi Arabia, Riyadh
Quality Consultant Feb. 2018 – Dec. 2018
Study and Analysis for current system to identify system/processes gaps.
Customer Experience analysis to identify opportunities for improvement of Customer Satisfaction.
Preparation and review for Service procedures Catalogue.
Crafting and Analysis of Process Maps/Flowcharts for service procedures.
Services’ KPIs (Key Performance Indicators) Design, Data Collection, Baseline measurement, and Targets setting.
Awareness Training, Presentations, Reports, Communications, Follow-ups, and Escalations to achieve above tasks with all stakeholders.
InternationalTeriaqi
Saudi Arabia, Riyadh
Quality Consultant Oct. 2017 – Jan. 2018
Establishing, Maintaining and Development of Quality Management Systems.
Training for Quality / ISO9001 / Customer Satisfaction awareness.
Auditing of Quality Processes / Systems.
NCRs / RCA / Corrective / Preventive Actions / KPIs / Process Risk Assessment / Management Reviews / Continual Improvement.
Dar Al Arkan Real Estate Development Company
Saudi Arabia, Riyadh
Quality Manager Jul. 2005 – Jul. 2017
System/Processes Development and Improvement.
Analyze current/new system against organization requirements/changes and Business needs to identify and bridge gaps.
Organize and conduct brain storming and Process Mapping sessions with management and personnel to indentify triggering events, major activities, decision making points
(review/authorization/authentication, etc.), process flow, interface with other processes and End/Completion events.
Coordinate IT/Finance participation in process development to ensure automation (ERP systems) and financial controls are observed and fulfilled.
Identify new Processes and analyze for optimization, integration within current system to avoid conflicts/delays, and documentation.
Conduct process Risk Assessments and recommend process controls to mitigate identified Risks.
: ********@*****.***
: +966-********* /
: Riyadh/ Dubai
: Canadian
Eng. Ahmad Daghach
Page 2 of 5
Identify potential KPIs for new processes and the need to update existing KPIs for changed ones
(see KPI section below)
Coordinate/Conduct Functional Training sessions for new/updated process with related personnel to ensure understanding and appropriate implementation.
Implement new/updated processes and observe closely the implementation with users to ensure fulfillment of requirements and deal with any unanticipated issues.
Audit processes periodically to ensure proper implementation and needs for improvements.(see Audit section below)
Develop and maintain Quality Management System.
Develop, Review, Update, Approve, Issue and Distribute QMS Documented Information
(including Policies, Procedures, Forms, Guidelines, and Instructions).
Records issuance, Usage, Control, Retention, and Disposition.
Internal Quality Auditing of QMS.
Develop and Update of Audit Plan.
Develop and Distribute detailed Audit Schedule.
Preparation and Approval of audit Checklists.
Audit conduction and Reports (Details/Summary)
Audit findings classification and actions.
Follow-up audits, coordinate and assist for closing of actions.
Management of Non-conformities and Corrective / Preventive Actions
Raise NCRs, Document, and allocate to concerned parties.
Coordinate to conduct and agree the RCA (Root Cause Analysis)
Develop, Approve and Follow-up Corrective/Preventive action implementation and effective closure.
Maintain ISO9001 Certification.
Ensure compliance of the QMS to the requirements.
Verify effective implementation of QMS in all related areas within the organization.
Arrange for Surveillance/Certificate renewal audits by external auditors.
Upgrade QMS to comply with new requirements when the standard is revised.
Organize quality Management Review process
Arrange for the meeting for management team with top management.
Collect, Arrange, Analyze data to Prepare full presentation for the meeting (including Internal Audit results, Customer Satisfaction, KPIs, Corrective/Preventive Actions)
Develop, collect, analyze and report quality related KPI’s
Design appropriate KPIs for QMS processes and set Objectives.
Develop KPI data collection templates and reports.
Analyze KPI data and use as a tool to improve performance.
Training for quality awareness and performance.
Quality concepts awareness.
ISO9001 requirements.
Internal Audit training.
KPI awareness training.
Bid Committee Chairman Responsibilities.
Organize Bid Committee meeting and maintain quorum & confidentiality.
Conduct Bid Opening meeting ensuring legitimacy and documentation of bids.
Review/Clarify/Comment on received bids with stakeholders.
Prepare and Communicate BC minutes to top management.
Recommend actions to enhance RFP and protect organization interests.
Review evaluation reports (technical/financial) and endorse recommendation letters.
: ********@*****.***
: +966-********* /
: Riyadh/ Dubai
: Canadian
Eng. Ahmad Daghach
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ALKHORAYEF MANAGEMENT SERVICES
Saudi Arabia, Riyadh
Senior Consultant Oct. 2003 – Oct. 2004
Consultancy work for ISO9001 QMS.
Establishing and Developing complete QMS for various industries (Manufacturing, Services, Trading)
Conducting and directing Steering Committee meetings.
Reporting to management the progress, recommending improvements.
Training for QMS awareness.
Quality principles and ISO9001 requirements
Internal Audit training.
Quality costing
Customer Satisfaction & others.
Auditing of QMS.
Pre-assessment audits for QMS implementation.
Report findings and recommend Corrective/Preventive actions.
Follow-up audit finding and ensure effective closing of actions. ALKHORAYEF INDUSTRIES COMPANY
Saudi Arabia, Riyadh
Operations Manager May 1999 – Sep 2003
Managing and Supervising Sales, Production, Stores, IT and Quality Assurance.
Sales supervision for deliveries and invoicing.
Production Planning and scheduling.
Stores control and optimizing according to production/sales requirements.
Supervise and maintain IT ERP system to control operations.
Supervise QA function and ensure compliance.
Planning and procurement of all materials required for production.
Agree Sales forecast with management and resolve issues.
Provide contingencies in Sales forecast to accommodate expected losses.
Ensure product structure is valid and maintained in the ERP system.
Communicate with Suppliers to provide required materials/service.
Ensure Quality of supplies and optimal lead times.
Continuously look for new resources to improve Quality and reduce cost.
Product costing control and analysis.
Ensure that product structure (materials/operations) is valid and optimized.
Improve production cycle to save time and reduce losses.
Resource to improve Quality and costing.
Development for new products and improvements on current ones.
Expand the range of products according to Market needs.
Reduce costs (materials/time) and improve quality
Engineering products including VT pumps, ERW pipes, RA gear drives and spare parts.
: ********@*****.***
: +966-********* /
: Riyadh/ Dubai
: Canadian
Eng. Ahmad Daghach
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AWL PUMP CO. LTD.
Saudi Arabia, Riyadh
Quality Assurance Manager Sep 1993 – Aug 1995
Development and Implementation of QMS to ISO9000 standard
Managing and maintaining of QMS
Production Engineer Aug 1990 – Aug 1993
Production Planning for ERW Pipe manufacturing
Product costing analysis
MRP for materials purchase
Production delivery scheduling
SAUDI PULP AND PAPER
Saudi Arabia, Riyadh
Industrial Engineer Oct 1987 – Mar 1990
Feasibility Studies for Pulp and Paper Mill
Plant Equipment selection
Government requirements coordination
Skills
Skill Level
Lead Assessor (Auditor) of QMS Expert
Programming languages (FoxPro / Basic) Expert
MS Office all standard applications + Visio Expert Trainer for all Quality and ISO9000 aspects Expert Education
Degree: Bachelors – Industrial Engineering.
EXCELLENT with First Class Honor
KING SAUD UNIVERSITY
Riyadh, Saudi ArabiaJanuary 1987
: ********@*****.***
: +966-********* /
: Riyadh/ Dubai
: Canadian
Eng. Ahmad Daghach
Page 5 of 5
Languages
Language Level
Arabic Expert
English Expert
Training Received
Training Date
Introduction to Real Estate
Development Lifecycle Process
Mar2017
ISO9001:2015 Internal QMS Auditor Jan2017
Risk Assessment Apr2017
ISO9001:2008 Feb2010
Performance Management for Success Oct 2008
Production and Quality Management Jun1993
Production and Quality Management May1993
Production and Quality Management Jul1993
Finance for non-financial Manager May2000
Lead Auditor Oct2003
Negotiation and Interpersonal Skills May2004
Quality Costing Mar2003
Management Skills May1994
MS Office applications 2001/2002
Location
Dar AlArkanCo., KSA
SGS, KSA
Dar AlArkan Co., KSA
AlKhorayef Management Services, KSA
Dale Carengie Training, KSA
Layne & Bowler Co., TN, USA
US Motors Co., AR, USA
Valmont Co., NE, USA
Whinney Murray & Co., KSA
IQ Management systems and AMS, UK, KSA
AlKhorayef Management Services, KSA
AlKhorayef Management Services, KSA
Whinney Murray & Co., KSA
AlKhorayef Training Center, KSA
Personal Information
Birth date : Nov. 1962
Status: Married with Transferable Saudi Iqama
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