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Human Resources Professional

Location:
New Orleans, Louisiana, United States
Posted:
January 18, 2019

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Resume:

CAREER SUMMARY: Proven leader with progressive professional experience and personal development in all facets of Human Resources.

ACCOMPLISHMENTS:

Complete reorganization of 1200 member employee base Company Training Department and Programs that included update, design, structure, presentation and scheduling.

Course Development for new Leadership Training Program.

Designed and facilitated new industry specific Guest Services Training to 1200 member employee base

Mastered industry specific programs to become Instructor certified.

HR Team Leader for corporate Acquisition projects.

Project Leader for 1700 member Employee Benefits Plan conversion and new Electronic Open Enrollment process.

System Administrator for company web based employment data system for hiring and tracking.

Recovery of 1.2 million dollars in forfeited money from 3 Hospital Retirement Plans.

Editor of employee newsletter publication and Leadership Ladder publication for managers and supervisors.

Highly effective leadership, communication, motivational and inspirational skills,

Expert presenter, negotiator and businessperson able to forge solid relationships with all employee levels.

Extensive experience in development and execution of employee recognition programs, succession planning and conducting organizational studies.

Honored with the Leadership Award for “strong commitment to company goals and team environment dynamics

with the ability to contribute expertise and develop positive leadership qualities in others”.

PUBLICATIONS:

Contributor, Hey Leader, Wake Up and Hear the Feedback, by Eric Harvey and 145 of Your Colleagues, Managers, and Direct Reports, 2012 Walk the Talk Company, 1100 Parker Square, Suite 250, Flower Mound, Texas, 75028

SAMPLE EMPLOYEE DEVELOPMENT TOPICS DEVELOPED AND FACILITATED:

Team Building Hiring Practices 3rd Party Intervention

Successful Interviewing Customer Service Safety in the Workplace

Conflict Resolution Team Leader Development New Employee Orientation

Performance Evaluation Time Management Managing Diversity

Disability Awareness Employee Retention Stress Management

Sales and Service Sensitivity in the Workplace

CERTIFIED TRAINER, Responsible Vendor Program, Louisiana Department of Revenue, Office

of Alcohol and Tobacco Control

CERTIFIED INSTRUCTOR, Serve Safe Program, National Restaurant Association

CERTIFIED TRAINER, United States Junior Chamber of Commerce

CERTIFIED FACILITATOR, the Ken Blanchard Companies "Gung HO" program for Organizational Change

CERTIFIED INSTRUCTOR, Kronos Time & Attendance System and ADP E-Time

EDUCATION:

Bachelor of Science in Rehabilitation Counseling Bachelor of Arts in Education

Louisiana State University Medical Center Nicholls State University

PROFESSIONAL EXPERIENCE

Human Resources Generalist

Contract Positions - January 2018 through September 2018

Budwine and Associates

Policy and Procedure Manual Reorganization

IMTT

Developed new Sexual Harassment Training Program

Policy and Procedure Manual Consolidation

Bernhard MCC

Implemented new electronic nationwide Onboarding Program for New Hires

Redesigned New Hire Orientation

Human Resources Generalist

HRI Properties - August 2016 – September 2017

812 Gravier Street, New Orleans, LA 70112

Benefits Administration

Plan Administrator for all employee benefits for 30+ nationwide locations that includes health, dental, vision, life and LTD policies. Complete management responsibility for vendor relations and coordination, SPD’s, monthly billing, etc.

Plan Administrator for 401K retirement benefits. Includes management of employee and corporate data submissions, employee enrollment, and all related processing of two retirement companies. Responsible for Annual Fee Disclosure Reporting, keeping up to date SPD’s and informational materials.

Management of Worker's Compensation. Includes claims administration, bill processing, OSHA reporting and return to work coordination of employee safety related incidents.

Team Lead for benefits Open Enrollment for 30+ nationwide locations. Coordinates benefits meetings, employee benefit guide, processing of applicable enrollment forms and conducts benefits meetings.

Human Resources Generalist

Children’s Hospital of New Orleans - December 2006 – December 2015

200 Henry Clay Ave., New Orleans, LA 70118

Recruitment/Employment

System Administrator for company web based employment data system for hiring and tracking.

Full cycle recruiting responsibilities for effective screening, interview process, selection and

on-boarding of all candidates for hospital departments.

Primary recruiter for upper Management and Physicians.

Responsible for advertisement of all employment opportunities with print ads, web based ads and Career Fairs.

Ongoing communication with department heads and managers regarding workforce planning, assessment of staffing needs and resources for viable candidates.

Job Description development and maintenance

Recruitment/Employment (cont.)

Adherence of state and federal compliance regulations for hiring, compensation and benefits.

Supervision of HR assistants for reference verification, human resources hiring process and maintenance of in-house Application Room.

Benefits Administration

Project Team Lead for11700 member Employee Benefits Conversion to new Electronic Open Enrollment process.

Plan Administrator for all employee benefits that included health, dental, vision, cancer, life and LTD policies. Complete management responsibility for vendor relations and coordination, SPD’s, monthly billing, etc.

Plan Administrator for Hospital 403B retirement benefits. Includes management of employee and hospital data submissions, employee enrollment, coordination of onsite vendor visits and all related processing of three retirement companies. Responsible for Annual Fee Disclosure Reporting, keeping up to date SPD’s and informational materials.

Management of Worker's Compensation. Included claims administration, bill processing, OSHA reporting and return to work coordination of all employee safety related incidents.

Responsible for coordination of Annual Employee Benefits Fair and benefit open enrollment period for all employees.

Employee Relations

General Employee Relations issues including conducting employee relations investigations and fact finding; administers company's corrective action process in partnership with the Human Resources and various departments

Provided assistance, guidance and counseling to hospital leadership team on labor matters and policy.

Identified breaches of culture/values that impact the work environment; interpret and provide guidance on corporate policy

Represented Hospital during unemployment process through hearings and final determination

General Human Resource Responsibilities

Coordinated HR component of Kronos to ADP system conversion project.

New Hire Orientation

Development of new Performance management process

Coordinator of United Way program

ADP E-Time and Kronos Time/Attendance system Administrator

Managed outside vendor temporary staffing

Employee Event coordination

Professional Licensing Administrator

Staffing Supervisor

June 2006 – November 2006

Kelly Services, 2800 Veterans Blvd, Metairie, LA 70002,

Complete recruitment responsibility to interview, evaluate, screen and test applicants for appropriate placements within the New Orleans business community.

New account development, account management and customer service for assigned clients.

Major account: Children’s Hospital of New Orleans.

Employee Development Manager

February 2002 – October 2005

Treasure Chest Casino, 4345 Williams Blvd, Kenner, LA 70065.

Training and Development

Complete reorganization of 1200 member employee base Company Training Department and Programs that included update, design, structure, presentation and scheduling.

Course Development for new Leadership Training Program.

Designed and facilitated new industry specific Guest Services Training to 1200 member employee base

Planned, coordinated and implemented development programs for all employee levels.

Developed, researched and conducted programs, determining the instructional methods, media selection and presentation style.

Development and oversight of the Training & Development budget; administered and managed the expenses related to the management training program.

Coordinated training calendar, coordinated internal and external training resources to meet employee needs.

Development of the company training team and directed the team members involved in training and implementation processes and procedures that ensured success.

Managed outside vendor training and development programs

Worked with department leaders to identify and develop specific training to meet their needs.

Developed and maintained training resource library and employee records database.

Multiple property/location experience.

Employee Relations

HR Team Leader for corporate acquisitions.

Developed and lead “Prime Time Team” dedicated to enhancing the employment experience of “internal customers”.

Created and implemented new company wide employee recognition programs designed to reach out to all employees of 24 hour operation.

Coordinated confidential Annual Employee Survey process.

Responsible for planning, coordination and management of employee events.

Editor of employee newsletter publication and Leadership Ladder publication for managers and supervisors.

Coordinated In-House process for employee appeals related to disciplinary actions that included suspensions and terminations.

Lead associates in support of community service opportunities. United Way campaign coordinator.



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