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Administrative Assistant Manager

Norman, OK
January 18, 2019

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**** ********** ***** ****** 405-***-****

Norman, Oklahoma 73071



Oklahoma Department of Veterans Affairs

January 1991 – July 2018

Safety Programs Administrator:

October 2015 – July 2018 Tina Williams, Compliance Director

Sarah Lane, Legal Counsel

Provided Safety and Training materials to eight satellite facilities.

Decreased workers compensation cost by 69%.

Monthly audit on incidents of injuries at each facility.

Follow- Up with Claim Adjusters done weekly on open claims

Annual evaluation of Safety Programs with faculty managers.

Worked one on one with facility staff on risk reduction.

Administrative Programs Officer III:

April 2004 – October 2015 Bob Weeks, Administrator

Mike Walters, Administrator

Christy Howell, Administrator

Kim Praytor. Administrator

Jay Horne, Administrator

Compile and submit Agency Affirmative Action Plan annually

Division Risk Manager – Incident Investigations, Problem Solving on issues of risk identified. Root Cause Analysis.

Maintain Division Policies and Procedures

Agency Inspection Review Team Member – Annual Inspection of seven facilities to ensure that all State and Federal Regulations are met. (Administrative Issues)

Division Quality Improvement Coordinator-

Agency Certified Civil Rights Investigator

Serves as the Agency AA/EEOC Officer. - Investigates complaints of Civil Rights Violations for the seven facilities. Prepares reports of statistical nature.

Division Fleet Manager-Monitors Expenditures on Division Fleet. (15 vehicles), Prepares Vehicle Damage Reports etc.

Supervise Security Department

Supervise Medical Record Department

Supervise Staff Development Department

Supervise Admissions Department

Certified Agency Grievance Manager- Process Grievance Reports, Maximize Efforts of Grievance Resolution, and Prepares a Report for Central Office.

Investigates allegations of Patient Abuse/Neglect/Maltreatment.

Patient Service Coordinator II:

December 2002 – April 2004 Lonnie Norton Administrator

Admissions Coordinator- coordinates the admission, processes admission paperwork.

VA Benefit Coordinator- files for appropriate Benefit for Federal VA. Communicates with the Federal VA until claim is processed and paid.

Filed claims for pension and compensation

Maintained the statistical data for department

Worked with district courts, the public, and other regulatory agencies – To establish Guardianship, Payee Status, and Durable Power of Attorney.

Prepared monthly VA Federal State Home Report

File for per diem reimbursement

Prepared daily census report

Maintained resident accounting for Federal VA – Annual Accounting of Resident Money, Final Accounting at time of Death.

Supervised other department personnel

Administrative Assistant II:

October 1999 – December 2002 Phillip Driskill. Administrator

Assisted family members with deceased resident belongings

Coordinated Division’s records disposition

Maintained Division’s training records for all employees

Researched and prepared complex technical reports, as required by State and Federal Government

Compiled information for War Veterans Commission Report for submission to governing body

Quality Improvement Committee member

Compiled communication for the National State Veterans Home Administrators

Compiled Pharmacology Report for Reimbursement from Federal VA

Managed Training Department

Supervised small staff of Administrative Technicians

Training Coordinator / Administrative Assistant I:

October 1997 – October 1999 Phillip Driskill Administrator

Assisted family members with deceased resident belongings

Conducted all training for new hires

Ensured State and Federal requirements for training were met for all employees

Maintained Division’s training records for all employees

Researched and prepared complex technical reports, as required by State and Federal Government

Supervised small staff of Licensed Practical Nurses

Senior LPN / Rehabilitation Therapy Supervisor:

January 1991 – October 1997 Phillip Driskill. Administrator

Prepared monthly statistical reports for Administration

Developed Plan of Action for special accommodations based on the needs of residents in rehabilitation programs.

Monitored and reported necessary changes in rehabilitation programs to medical providers.

Supervised small staff of Rehabilitation Aides


Southern Nazarene University, Bethany Oklahoma

Organizational Leadership – Bachelor’s Degree


Certified Intravenous Course, October 1987, 40 hours

Certificate of Registration, Licensed Practical Nurse, L0024253, October 1985

Industrial Education Certificate, Pharmacology, February 1985, 120 hours

Industrial Education Certificate, Nurse Aide-Orderly, November 1982, 54 hours

Department of Veterans Affairs Service Officer-2010


Quattro Pro PeopleSoft C.P.R.S.

Word Perfect Lotus 1-2-3 Kronos

Microsoft Excel & Word AssetWin VISTA

Billing and Banking


Certified Public Managers Association- 1997 - 2009

Oklahoma Public Employees Association – Board Member (2002-2006)

United Way Cabinet Member – State Charitable Campaign Representative (2002-2004)

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