DANIEL N. THOMAS

*** ******* **** *******, ** ***25

412-***-**** ac78kb@r.postjobfree.com

CLIENT ENGAGEMENT/CLIENT SUCCESS MANAGEMENT

An experienced and accomplished Client Engagement Manager known for finding solutions to any problem while maintaining profitable long-term client relationships. With a professional focus in client services management and a background in manufacturing and client services, he practices the unique skill of connecting with clients and building their trust. With skills that are centered on client relations and process development, he understands the necessary tasks while accounting for the clients’ needs. He is extremely process oriented and has been able to reduce costs and productivity by establishing efficient processes. An engaging and collaborative team player sharply focused on achieving team goals.

HIGHLY SKILLED IN THE FOLLOWING AREAS

SaaS

Driving Sales

Communication

Account Management

Analytics

Sales Force

Cross Functional

Customer Support

Consultation

Customer Service

Department Mgmt.

Customer Retention

Marketing

Leadership

Interpersonal Skills

Relationship Building

ACCOMPLISHMENTS

oAchieved a 60% ROI for new customer resupply revenue.

oServed as team lead in working with the legal group by creating contracts, addendums, and business agreements. Acted as a point person for the consultant group and sales group for service contracts.

oServed as team lead in company initiative (Product Optimization). Participated as the only consultant with a background in manufacturing, thereby understanding the task of working with part numbers and inventory systems.

oRequested by regional sales director to present value propositions for medSage to potential clients.

oEstablished processes and checklist for internal group to follow to improve process time for optimization project.

oExhibited a strong ability to work with different business groups and vendors. During Product Optimization Project, acted as main point of contact for printing vendor, and was also responsible for marketing material and letters being sent to patients.

PROFESSIONAL EXPERIENCE

Client Engagement Manager, Philips Sleep/Respiratory Care, Murrysville, PA 2011 – 2018

Served as primary account owner of Philips Home Medical clients resupply program.

Partnered in growth with clients leveraging Philips Respironic software and services. Completed tasks including all aspects of client services, project management, and assisting clients in innovating and formulating business solutions.

Reinforced value propositions and provided recommendations based upon best practices and bench marking data.

DANIEL N. THOMAS P. 2

Operated in partnership with sales, product management, and IT to provide customers with industry leading solutions.

Managed operational efficiencies and workflow processes for HME providers.

Managed HME insurance plans and patients resupply eligibility, with responsibility for HME contracts and pricing.

Significantly increased revenue by recommending the best use of Philips Software and Services.

Maintained excellent communication with HME owners, c-level executives, directors, and clinical staff.

Increased patient growth and maximizes ROI for HME by60%.

Strategic Account Specialist, McKesson Automation, CranberryWoods, PA 2008 –2011

Monitored project responsibilities, ensuring timely completion of pre and post implementation tasks.

Researched and prepared customer issue analysis and client status updates for the SAS manager, sales teams, and other McKesson client teams.

Provided excellent sales support to lend technical credibility to the sales process.

Managed individual MAI accounts after implementation, including contract adherence, financial obligations, external interface compliance, system integration issues, communications, and overall client satisfaction.

Served as focal point project contact for MAH and client communications.

Provided insightful and proactive planning to address any customer performance or satisfaction concerns.

Maintained a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolutions.

Coordinated remote and onsite Connect-Rx upgrades and provided on-site support as needed.

Strategized and collaborated with automation consultants to secure contract extensions, assisted in add-on product sales, and assisted customers.

Production Supervisor, McKesson Automation, CranberryWoods, PA 2003 –2008

Assisted the plant manager and team members in the implementation and execution of the AcuDose manufacturing plan.

Provided excellent leadership, efficient workflow direction, developmental opportunities, and a healthy and safe work environment for all personnel.

Supervised and assigned daily tasks to twenty-five employees in their respective work cells.

Coached, trained, and helped develop employees in a lean manufacturing and Kan Ban environment.

Coordinated and communicated needed production information for use by various departments.

Screened, selected, and retained a diverse team needed to complete the production plan.

Maintained current understanding and educated employees in related production procedures, production schedules, company policies and procedures.

Assessed the performance of personnel within the Performance Management System.

Designed and generated production reports, training procedures, safety policies, and product quality standards in a timely manner to support the production plan as needed.

DANIEL N. THOMAS P.3

Completed the weekly quality reports, analyze trends, and work towards reducing variation.

Collaborated with engineering on all design changes, cost reduction projects, and assisted in implementation.

Maximized the location and dollar accuracy of all plant inventories.

System Technician, McKesson Automation, CranberryWoods, PA 2001 –2003

Installed and serviced McKesson Automated equipment including ROBOT-Rx, Supply Scan, Bulk Packager, and Med Direct products.

Required performing on-call rotation 24/7 which consistent of traveling and overnight stays.

Provided second level support for help desk and assisted sites with networking issues.

Installed and configured servers, workstations, and interfaces used in the networks.

Maintained fiscal responsibility for expenses and company credit card.

Acudose Field Service Engineer, McKesson Automation, CranberryWoods, PA 2000 –2001

Installed service and implement Acudose cabinets at customer sites, requiring over eighty-five percent travel including overnight stays.

Performed on-call rotation of 24/7 bi-weekly schedule.

Installed and configured servers, workstations, and interfaces used in our networks.

Provided “Go Live” support for new sites.

Maintained fiscal responsibility for expenses and company credit card.

TRAINING

Participated in Greenbelt and Six Sigma Lean Manufacturing training. Participated in McKesson Company Educational Assistance program.

Trained 200 hours in the McKesson “Lead the Way” company management training program.

Received forty hours of “Front Line Supervisor” training from the Three Rivers Technical Council.

CERTIFICATION

Licensed for Class D Pennsylvania State Water Distribution.

AWARD

Nominated and awarded McKesson Presidential Award of Excellence.

EDUCATION

BAA Health Services Administration, Strayer University, Warrendale, PA in Progress

Associate Business Degree, Computer Institute of Technology, Pittsburgh, PA 1999

Computer Information Management

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