Service Front Desk
Resume:
Celeste Long
Driven Individual- Asset to Your Company
Leland, NC 28451
***********@*****.***
EDUCATION
University Of North Carolina Wilmington
May 2015- May 2018
B.A. in Recreation, Sport Leadership and Tourism Management Focus: Hospitality Management, Tourism, and Events EXPERIENCE
Summit Hospitality, Wilmington, NC
AM Front Desk, PM Front Desk, Overnight Audit, Bartender, Breakfast Attendant, Housekeeping Supervisor
May 2016-Present
● Provide world-class service from the time guest makes reservations until after their departure
● Audit and balance reports from the day shifts
● Maintain shop inventory
● Sell guest room nights to maximize revenue
● Maintain property management systems
● Maintain relationships with vendors, booking agents, corporate clients, and partners
● Train team members
● Motivate a staff of housekeepers
Little Richard’s Barbecue, Clemmons, NC
Server, Cashier, Catering Server
April 2013- November 2015
● Provide exceptional service
● Promote featured dishes
● Accurately enter orders into POS system
● Maintain cash drawer
● Answer phones in a professional manner
Sam’s Hershey’s Ice Cream, Clemmons, NC
Superviser
September 2013 - August 2014
● Provide excellent service
● Hire, train, and manage staff
● Maintain inventory and place orders
● Open and close store
● Develop and execute marketing strategies
Sonic Drive In, Clemmons, NC
Carhop, Drive-Thru Operator
September 2012 - March 2014
● Provide a high level of service
● Operate switchboard
● Maintain cash
MISSION
My mission is, and always has
been, to strive to do the best that I
can in all areas of my life. I have
found that by doing this, I am able
to bring out the best in others. My
core values are positivity,
perseverance, and integrity.
SKILLS
Passionate about Guest/ Customer
Experience
Strong Interpersonal Skills
Positive Attitude
Eager to Learn
Self- Motivated
Adaptable
Ability to Multitask
Time Management
Oral and Written Communication
Computer Skills
Fosse and OnQ Property
Management Systems
Microsoft Programs
Planning and Organization
Attention to Detail
Budgeting and Finance
Leadership
Event Planning
Risk Management/ Law in Leisure
Service Organizations
Marketing
Ability to Stay Calm Under Pressure
Problem Solving
Service Recovery
Ability to Sell a Product or
Experience
Contact this candidate