Celeste Long

Driven Individual- Asset to Your Company

**** ***** ***** ****

Leland, NC 28451

336-***-****

ac78k6@r.postjobfree.com

EDUCATION

University Of North Carolina Wilmington

May 2015- May 2018

B.A. in Recreation, Sport Leadership and Tourism Management Focus: Hospitality Management, Tourism, and Events EXPERIENCE

Summit Hospitality, Wilmington, NC

AM Front Desk, PM Front Desk, Overnight Audit, Bartender, Breakfast Attendant, Housekeeping Supervisor

May 2016-Present

● Provide world-class service from the time guest makes reservations until after their departure

● Audit and balance reports from the day shifts

● Maintain shop inventory

● Sell guest room nights to maximize revenue

● Maintain property management systems

● Maintain relationships with vendors, booking agents, corporate clients, and partners

● Train team members

● Motivate a staff of housekeepers

Little Richard’s Barbecue, Clemmons, NC

Server, Cashier, Catering Server

April 2013- November 2015

● Provide exceptional service

● Promote featured dishes

● Accurately enter orders into POS system

● Maintain cash drawer

● Answer phones in a professional manner

Sam’s Hershey’s Ice Cream, Clemmons, NC

Superviser

September 2013 - August 2014

● Provide excellent service

● Hire, train, and manage staff

● Maintain inventory and place orders

● Open and close store

● Develop and execute marketing strategies

Sonic Drive In, Clemmons, NC

Carhop, Drive-Thru Operator

September 2012 - March 2014

● Provide a high level of service

● Operate switchboard

● Maintain cash

MISSION

My mission is, and always has

been, to strive to do the best that I

can in all areas of my life. I have

found that by doing this, I am able

to bring out the best in others. My

core values are positivity,

perseverance, and integrity.

SKILLS

Passionate about Guest/ Customer

Experience

Strong Interpersonal Skills

Positive Attitude

Eager to Learn

Self- Motivated

Adaptable

Ability to Multitask

Time Management

Oral and Written Communication

Computer Skills

Fosse and OnQ Property

Management Systems

Microsoft Programs

Planning and Organization

Attention to Detail

Budgeting and Finance

Leadership

Event Planning

Risk Management/ Law in Leisure

Service Organizations

Marketing

Ability to Stay Calm Under Pressure

Problem Solving

Service Recovery

Ability to Sell a Product or

Experience

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