IT Manager/Director

** ******** *****

Jersey City, NJ – ***** BARRY WATKINS 201 – 333 – 4305

*********@*******.***

TARGET: IT DIRECTOR, END-USER SUPPORT IT MANAGER, DESKTOP SERVICES ENTERPRISE SYSTEMS TECHNOLOGY SOLUTIONS PROJECT LEADERSHIP TECHNOLOGY STRATEGY IT OPERATIONS MANAGEMENT Optimized Technology Support for 2500+ Users 24x7 Availability for Business Critical Applications Trusted IT Advisor Highly strategic and multi-faceted Technology Executive with 20+ years of transferable experience in spearheading IT strategies and harnessing technologies to align business needs along with elevating organizational performance. Built performance-driven teams, optimized enterprise system capabilities, and bridged gaps between business and technology to realize essential integration. Success in cultivating continuity strategies, enhancing IT efficiencies, mitigating risks, and improving system stability and integrity. IMMEDIATE VALUE OFFERED

CORE COMPETENCIES

- Strategic Technology Advancement

- Enterprise Infrastructure Planning

- Technology Product Development

- Client Server & End User Support

- System Monitoring & Diagnostics

- Systems Migration & Integration

- Technology Risk Management

- Project Lifecycle Management

- Strategic Planning & Analysis

- Disaster Recovery Planning

- IT Budgeting & Forecasting

- Technology Need Analysis

- IT Process Improvements

- Technology Cost Savings

- Training & Development

- Vendor Management

INTERPERSONAL COMPETENCIES

- Cross Cultural Communications

- Stakeholder Engagements

- Relationship Building

Multiple successes in planning and implementing IT solutions; administering strategic IT projects and complex information systems; and optimizing end- user support within fast-paced, service-centric environments

Leadership and management competencies established through leading project teams, directing the entire project life cycle, administering IT budgets and forecasts, establishing strategic IT vision, and managing vendors

Record of success in facilities expansion, equipment upgrades and technology implementations coupled with the ability to acquire, recruit, and retain high- quality talent while achieving business targets, goals and objectives

Advanced expertise in directing multi-disciplinary teams including analysts and application specialists to evaluate and upgrade hardware & software, while maximizing service delivery and driving strategic projects with excellence

Value conscious IT professional, skilled in assessing quality deliverables, managing SLA’s, and ensuring governance of projects – Saved millions in IT spend through new technology implementation and upgrades

Results-driven communicator and relationship builder, transcends barriers between technology, creativity & business, aligning each to capture the highest potential of the organization, resources, and technology investments PROFESSIONAL WORK HISTORY

MANAGER - INFORMATION TECHNOLOGY NBCUNIVERSAL (DIVISION OF COMCAST) – NEW YORK, NY 2011 – 2018 Execute an all-encompassing customer-facing management-level position, delivering best-in-class technical solutions to 2500+ clients assigned to the operations and technical services area of the organization. Operate in alignment with user needs and system functionality to contribute towards organizational policies while identifying problematic areas and executing strategic solutions.

Achieve and exceed IT Client Services’ objectives, metrics, dashboards, and customer satisfaction goals for O&T clientele across the NYC tri-state area

Responsible for leading several IT Analysts, Coordinators, and Outside Contractors while measuring and monitoring client satisfaction and SLAs

Execute consistent purchasing policies & procedures for all PC/Mac & mobile equipment while leveraging Service Now and JAMF to aid in asset management and annual PC refresh program

Proactively train and develop Technical & non-Technical Analysts within various NBCUniversal tristate campus locations while expanding knowledge of mobile & desktop solutions regarding client operational requirements

Showcase IT management skills while migrating clients to Office 365 and from Win 7 to Win 10, coupled with managing the IP Network migration

Enhance IT staff performance by executing all facets of recruiting, training, and coaching, communicating job expectations, and appraising performance while designing training programs and workshops

- Supervise various office relocations for

2,000+ users across the organization

- Skillfully utilize ServiceNow enterprise

cloud ticketing system

- Successfully use QlikView to generate

monthly operation reports (MOR)

- Proactively serve as a Client Manager for

inside and outside vendors

- Manage Monthly Windows Patching;

ensure encryption of all PC/Mac

- Supported: 2700+ machines (PC/MAC)

and 1525 mobile devices

- Provided onsite support for 2018 FIFA

World Cup (Russia) and stateside support

for 2018 Olympics (PyeongChang)

EAST COAST MANAGER – INFORMATION TECHNOLOGY GETTY IMAGES INCORPORATED – NEW YORK, NY 2007 – 2011 Proficiently served as the regional IT manager for one of the largest sales offices in North America while leading diverse teams of Technology Services (Helpdesk/BackOffice/Telecom) to the successful completion of multiple technology projects from concept-to- completion. Developed and executed IT policy and best practice guides for the organization in an efficient & effective manner. BARRY WATKINS 201 – 333 – 4305 *********@*******.*** PROFESSIONAL WORK HISTORY CONTINUED...

EAST COAST MANAGER – INFORMATION TECHNOLOGY GETTY IMAGES INCORPORATED – NEW YORK, NY 2007 – 2011

Collaborated directly with business partners at all levels to identify their requirements and create & deliver technically sound solutions with precision, accuracy, and in alignment with the global objectives of the organization

Steered & directed IT staff to ensure the attainment of business/support needs in alignment with IT policies & processes while managing ongoing development, training, management, and motivation of skilled technical staff

Spearheaded deployment of Windows 7 images and software applications

(including updates) with the use of SCCM (System Center for Configuration Manager) and JAMF Casper Suite for Mac management

Supported desktop users (Windows/Mac) and mobile users (Blackberry, Android, iPad and iPhone) in NY/VA/Chicago while managing & maintaining local Apple Xsan storage environment (over 260TB)

- Managed IT support staff for events

including; Beijing Olympic, Rugby World

Cup, New York Fashion Week, and the

Sundance Film Festival

- Streamlined day-to-day IT support, SLA

management / tracking, and operations

- Accountable for all software updates,

pushes, and patches on a global-basis

- Utilized CrashPlan to backup machines

to high level company executives

ASSOCIATE DIRECTOR – NETWORK RESOURCE ESPN (DIVISION: WALT DISNEY COMPANY) – NEW YORK, NY 2003 – 2007

Streamlined network capacity and performance monitoring within a 24/7 environment while serving as a technical point of contact for pre- and post- sales deployment of services by following industry best practices

Administered Network & Service Delivery Platform monitoring and maintenance, while providing IT planning, establishing processes & procedures, contributing to the network design, and managing technology budgets

Exemplified an ability to maintain vendor relationships, negotiate contracts, oversee XML schemas and DTD documents, and troubleshoot technical product issues running on Windows NT/2K/XP and UNIX

Executed company-wide customer relationship management system while implementing network monitoring, trouble tickets, and inventory systems

Adopted Information Technology Infrastructure Library (ITIL) process to leverage maximum existing corporate IT infrastructure

- Trained & developed technical teams,

while supporting Yahoo, AOL, CNN, FOX

Sports, and USA Network accounts

- Optimized business processes including

capacity planning, SLA management, and

external systems access

- Accomplished $50,000 monthly savings

by slashing (1) of (2) data distribution

vendors in an efficient manner

- Formalized service delivery process

and extended to a newly created business

division while serving on the Corporate

Technology Group

TECHNICAL PROJECT MANAGER / INFORMATION ARCHITECT GT NEXUS (A DIVISION OF INFOR) – NEW YORK, NY 2000 – 2002

Accomplished supply chain management projects, designed to improve customers’ internal business processes while developing knowledge management architect for Tradecard’s intranet & extranet sites

Organized strategy sessions on site usability while executing internet security measures, handling systems integration efforts, and liaising with project teams

Managed information flow processes by incorporating usability engineering and testing methodology into the web design; while utilizing wire frame design concept models during the site’s evolution

- Supported the project team in creation of

enterprise data warehouse (JAVA & DB2)

- Clients included: Radio Shack, Wolverine

World Wide and Linens N’ Things

MIS / PROJECT MANAGER S&P GLOBAL RATINGS (A DIVISION OF S&P GLOBAL) – NEW YORK, NY 1997 – 2000

Liaised with internal consultants to define website features while managing developers and third-party vendors, thus overseeing the client support team

Coordinated the development and delivery of services for internet & intranet technology between S&P and other financial institutions while leading the implementation of a co-branding agreement with Charles Schwab

- Administered re-engineering efforts on

S&P’s premiere Internet product

- Drove initiatives to integrate & execute

Oracle Financials into the department’s

business applications

SENIOR SPECIALIST MERRILL LYNCH (DIVISION: BANK OF AMERICA CORPORATION) – NEW YORK, NY 1996 – 1997

Interacted with middleware vendor to deliver STP (Straight Through Processing) of SWIFT messaging for domestic & international fund payments while incorporating document management solutions for document tracking

- Created enterprise applications using

PowerBuilder, Sybase SQL, and Oracle

EDUCATION QUALIFICATIONS

NEW JERSEY CITY UNIVERSITY – JERSEY CITY, NJ

BACHELOR OF SCIENCE (BS) BUSINESS ADMINISTRATION

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