Customer Service Manager

CURRICULUM VITAE

OF D.P MATHEBULA

PERSONAL INFORMATION

SURNAME : MATHEBULA

NAME(S) : DORCAS PERMLAH

DATE OF BIRTH : 1988-01-25

HOME ADDRESS : ** ******* *******

TEMBISA

1632

IDENTITY NUMBER : 880**********

CELLPHONE NUMBER : 079*******

EMAIL ADDRESS : *****************@*****.***

HOME LANGUAGE : ENGLISH, SWATI, ZULU,TSWANA

NATIONALITY : SOUTH AFRICA

GENDER : FEMALE

MARITAL STATUS : SINGLE

HEALTH : GOOD

HOBBIES : READING, LISTENG TO MUSIC

STRENGTH : GOOD LISTENER AND FAST LEANER

DRIVERS LICENCE : CODE 10 (C1)

EDUCATIONAL BACKGROUND

HIGH SCHOOL ATTENDED : SKHWAHLANE SENIOR SECONDARY SHOOL

HIGHEST STANDARD PASESED : GRADE 12(MATRIC)

SUBJECTS PASSED : SISWATI, ENGLISH, BIOLOGY, AGRICULTURAL SCIENCE,

PHYSICAL SCIENCE, MATHEMATICS

YEAR MARICULATED : 2005

BUSSINESS AND LIFE SKILLS

* BUSSINESS ETIQUETE

*SELF AWARENESS AND BEHAVIOURAL SKILLS

*GOAL SETTING

*STRESS MANAGEMENT

*BUSSINESS COMMUNICATION SKILLS/ NEGOTIATION KSILLS

. CUSTOMER SERVICE AND TELEPHONE TECHNIQUE/ DIVERSITY MAGEMENT

. ASSERTIVENESS SKILLS MAGEMENT

WORK EXPERIENCE

COMPANY NAME : AIRLINE SUPPORT

POSITION HELD : BAGGAGE SERVICES AGENT

YEAR : 2009-2011

COMPANY NAME : CONSOLIDATED EXECUTIVE SERVICES (CES)

POSITION HELD : ADMIN/ CUSTOMER SERVICES

YEAR : 2009-2013

COMPANY NAME : CONSOLIDATED EXECUTIVE SERVICES ( CES)

POSITION HELD : SUPERVISOR

YEAR : 2014 - 2016

COMPANY NAME : CONSOLIDATED EXECUTIVE SERVICES ( CES )

POSITION HOLD : DUTY MANAGER

YEAR : 2016 - CURRENT

REFERENCES

CONTACT PERSON : MR IOANNIS PRODROMOS

POSITION : DUTY MANAGER (AIRLINE SUPPORT)

CONTACT NUMBER : 011-***-****

CONTACT PERSON : MS JULIET MAPHANGA

POSITION : MANAGER ( CES )

CONTACT NUMBER : 011-****-**** / 011- 390-3460

DUTIES

DATA CAPTURING

TAKING AND TRANSFER CALLS TO THE RIGHT PERSON

TAKING MINUTES ON MEETINGS

TAKING STOCK FOR THE COMPANY

SUPERVISING THE STUFF

CAPTURING OF CLOCK TIMES DAILY

LOGISTICS

TO DISPATCH THE DRIVERS

TO CONTROL PETTY CASH

COVER LETTER

I am Dorcas Permlah Mathebula a young sincere, motivated and committed individual completed grade 12 in 2005.

My exceptional technical skills were tested and strengthened in the past 4 years where I have been in a company building my career and accumulating experience in aviation industry. I joined this company in 2011. As a hard worker I managed to work under pressure also pro active, creative, innovated prepared to learn and to go extra mile. I am also described as being intelligent, very fast learner and energetic. 2016 I was offered a different position at the company called Duty Manager, Where I trained and worked as customer services supervisor and I gained experience on Adminidstrator and customer service.

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