Customer Service Sales

ALESSIO CHAN

** ******* ******, *******, *******, Canada L6C 0W3

647-***-**** ******************@*****.***

Summary

Exceeding management expectation by at least 20% while ensuring the continuation and enhancements of services.

Highly motivated and organized self-starter that is capable of working and solving problems individually under minimal supervision.

Passionate individual with strong analytical skills, leadership skills, and ability to adapt working in dynamic environment.

Results driven individual adapt at research and breaking down large volumes of information.

Skills

Strong verbal and written communication skills

Strong Interpersonal skills

Strong attention to detail

Self-motivated

Leadership skills

Multi-task

Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint)

Multilingual: Native Chinese Cantonese speaker, with written and verbal abilities in Mandarin

Work Experience

Personal Response Associate 11/2017 to Current

Philips Lifeline Toronto, ON

Individually communicating with customers in a high-volume inbound/outbound capacity with care and urgency that provides exceptional customer service through compassion and care; follow-up with customers to ensure customer satisfaction.

Exceeding daily performance metrics by 20%; successfully increased equipment sales to current customers by advertising Lifeline products through non-emergency calls.

Reducing clients' wait time by 20% by prioritizing customer needs while ensuring the continuation and enhancements of services.

Writing and updating detailed incident reports and customer files with accuracy.

Coat Attendant 09/2015 to 11/2017

Check Mates Checkroom Service Inc. Toronto, ON

Slashing customer's wait time by 30% by providing prompt and professional customer service to collect guest belongings, handle cash transactions, and issue claim tickets.

Collaborative individual capable of working in a fast-paced and high pressure environment under minimal supervision to reduce manager's work load.

Provide financial transaction and retrieved guest belongings with provided claim tickets with up to 10% increase in sales.

Training new employees with my knowledge and monitored their performance to ensure ongoing improvement.

Sales Assistant 05/2016 to 07/2016

Lane Crawford Hong Kong, China

Reliable team member prospering in a fast-paced work environment through successfully handling customers' requests.

Planning store merchandise display and arranged products according to planogram; resulting 25% more people to walk into the store.

Effectively resolved customer issues and complaints while developing important customer relations; reducing complains by 15%.

Sales Assistant 05/2014 to 08/2014

OnPedder Hong Kong, China

Increasing store sales by 10% by providing excellent customer service with the ability to speak fluently in three different languages: English, Cantonese, and Mandarin.

Active listening to individual customer's need and outreach to promote and provide advice regarding in-store products with industry knowledge.

Vigilantly conducted cash transactions for registration and retail sales records; investigating any variances when necessary.

Education

Bachelor of Commerce 2013 - 2017

Ryerson University Toronto, ON, Canada

Relevant Projects:

Team Lead, Product Design & Development Assignment and Presentation

oLed a team of seven to create and construct an innovative prototype cutting board for home kitchen usage

oPrepared the Project Close-Out document including concept sketches, target specification, patent review, product development, and financial model

oEstablished communication protocol plan by utilizing online tools such as Google Doc to improve the efficiency and effectiveness of communications

oEnhanced detail-orientation and analytical skills by collecting, organizing, and interpreting information using Microsoft Excel to inform and update senior management regularly

Canadian Securities Course On going

Toronto, ON, Canada

Certifications

Activity Management in Salesforce.com

Trained to do activity management in Salesforce.com.

Create and assign task and create and plan events and meetings with internal or external customers.

Awards

Certification of Achievement - Philips Lifeline

Top performer with the highest amount of calls handled and lowest average handle time.

Activities

Program Coordinator, Across U-hub, 2015 to Current

Project manage and promote upcoming events based on market opportunities.

Led administrative teams to plan and oversee all the logistic agendas and ensured contingency of risks for annual events like Fundraising Gala, City Mosaic, and Leadership Summer Camp.

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