Customer Service Sales
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
NAME: AMINA OMAR JUMA
DATE OF BIRTH: 6TH DECEMBER 1984
MARITAL STATUS: SINGLE
CITIZENSHIP: KENYAN
RELIGION: ISLAMIC
SEX: FEMALE
CELL PHONE: +974-******** / +254-*********
PASSPORT NO : A141743
EMAIL ADDRESS : **********@*******.***
LANGUAGE : - ENGLISH AND SWAHILI FLUENT
- ARABIC BASIC
CAREER OBJECTIVES
USE THE ACQUIRED SKILLS AND KNOWLEDGE TO HELP MY EMPLOYER ACHIEVE BUSINESS OBJECTIVES AT MINIMUM COSTS
EMPLOYMENT EXPERIENCE
LAMASATNIERAH DEPARTMENTAL STORES
POSITION: SALES ASSOCIATES (PART TIME JOB)
05th AUGUST 2018 – 07TH SEPTEMBER 2018
ENSURE HIGH LEVELS OF CUSTOMER SATISFACTION THROUGH EXCELLENT SALES SERVICE
ASSESS CUSTOMERS NEEDS AND PROVIDE ASSISTANCE AND INFORMATION ON PRODUCT FEATURES
WELCOME CUSTOMERS TO THE STORE AND ANSWER THEIR QUERIES
FOLLOW AND ACHIEVE DEPARTMENT’S SALES GOALS ON A MONTHLY, QUARTERLY AND YEARLY BASIS
“GO THE EXTRA MILE” TO DRIVE SALES
MAINTAIN IN-STOCK AND PRESENTABLE CONDITION ASSIGNED AREAS
ACTIVELY SEEK OUT CUSTOMERS IN STORE
REMAIN KNOWLEDGEABLE ON PRODUCTS OFFERED AND DISCUSS AVAILABLE OPTIONS
PROCESS POS (POINT OF SALE) PURCHASES
HANDLE RETURNS OF MERCHANDISE
TEAM UP WITH CO-WORKERS TO ENSURE PROPER CUSTOMER SERVICE
BUILD PRODUCTIVE TRUST RELATIONSHIPS WITH CUSTOMERS
COMPLY WITH INVENTORY CONTROL PROCEDURES
SUGGEST WAYS TO IMPROVE SALES (E.G. PLANNING MARKETING ACTIVITIES, CHANGING THE STORE’S DESIGN)
COSTA COFFEE QATAR - 18th JULY 2012 – 02ND AUGUST 2018
POSITION; ASSISTANT STORE MANAGER (A S M)
DURATION: 1ST NOVEMBER 2017 – 02nd AUGUST 2018
ROLES:
TO TRAIN & COACH TEAM MEMBERS AS REQUIRED
.TO SUPPORT THEM IN DELIVERING THEIR ROLES EFFECTIVELY.
TO COMMUNICATE ON A DAILY BASIS WITH THE TEAM, USING THE “MODEL DAY SHIFT BOARD” TO UNDERTAKE THE ROLE AS REQUIRED.
TO DEAL WITH AND RESOLVE CUSTOMER COMPLAINTS IN LINE WITH COMPANY POLICY/PROCEDURES.
TO MONITOR THE STORE KPI REPORT AND TRANSLATE IT INTO DAILY ACTION AS REQUIRED.
TO ORGANISING AND DELIVERING TEAM MEETINGS.
TO IMPLEMENT MARKETING UPDATES AND NEW POS AS DIRECTED BY MANAGEMENT.
TO EXECUTE ALL ASPECTS OF “RIGHT PERSON, RIGHT TIME” ENSURING THE EFFECTIVE CONTROL OF LABOUR AND THAT EVERY TEAM MEMBER IS DEPLOYED IN AN APPROPRIATE MANNER.
POSITION: STORE-IN-CHARGE ( SIC)
DURATIONS – 03RD APRIL,2016 - 1OTH OCTOBER 2017
RESPONSIBILITY:
MANAGING THE STORE
INCHARGE OF BMT STAFF
. INCHARGE OF OBSERVING STOCKS AND RUNNING OF SALES
UPDATING NPS,CRC, IN MY STORE
PREPARING OF WEEKLY REPORTS, PHYSICAL INVENTORY REPORTS AT THE
END OF THE MONTH.
MAINTAINING THE STORE CLEANLINESS, CHECK CRITICAL ITEMS
MAINTAINING FOODCOST AND ACHIEVING TARGETS IN THE STORE.
- CERTIFIED BARISTA MAESTRO /MANAGER ON DUTY (MOD) / CASHIER
SEPTEMBER 2014 - 30TH MARCH 2016
RESPONSIBILITIES:
UPDATING SALES BOARD AND BULLETING BOARDS FOR UPDATES
FOLLOW UP THE MAINTENANCE JOB
INCHARGE OF SAMPLING
MONITORING THE STOCKS EXPIRING AND ORGANIZING THE STOCKROOM
UPDATING SPEED SERVICE TRACKER AND STAFF FILES
DAILY CCTV CHECK
TRAINING NEW AND PROMOTIONAL DRINKS
MAKING DAILY SALES REPORTS
ORDERING AND MAINTAINING STOCK PER LEVEL
UPDATING WEEKLY INVENTORY AND FOOD ANALYSIS REPORT
ENCODING RECEIVALS AND INVOICES
COACHING AND TRAINING NEW STAFFS
MINISTRY OF GENDER & SOCIAL DEVELOPMENT
CASH FOOD SUBSIDY PROGRAMME - 2012
DURATION : 10 DAYS
POSITION: ENUMERATOR
RESPONSIBILITIES
MONITORING HOW MANY FAMILIES ARE LEAVING HELPLESSLY
CHECKING THE NUMBER OF CHILDREN IN A FAMILY
PROVIDING EACH WITH FOOD AND PREPARE FOR THEIR SHELTERS IN EVERY MONTH
MINIMIZE POVERTY AROUND OUR NEIGHBOURS
MAKE SURE THE SOCIETY IS IN GOOD CONDITIONS FOR THE FUTURE DEVELOPMENT
ISLAMIC DEVELOPMENT GROUP
MAY 2010 - APRIL 2011
POSITION : PERSONAL ASSISTANT
RESPONSIBILITIES
RECEIVING AND HANDLING ALL TELEPHONE CALLS
MAINTAINING AND UPDATING RECORDS
CUSTOMER SERVICEAND SUPPORT
RECEIVING AND SENDING EMAILS
SCHEDULING APPOINTMENTS
WRITING AND PREPARING REPORTS
RUNNING THE OFFICE IN MANAGERS ABSENCE
ISLAMIC DEVELOPMENT GROUP
NOVEMBER 2009 - MAY 2010
POSITION : SECRETARY
RESPONSIBILITIES
RECEIVING AND HANDLING ALL TELEPHONE CALLS
MAINTAINING AND UPDATING RECORDS
CUSTOMER SERVICE AND SUPPORT
RECEIVING AND SENDING EMAILS
SCHEDULING APPOINTMENTS
WRITING AND PREPARING REPORTS
RUNNING THE OFFICE IN MANAGERS ABSENCE
JUNE 2009 - NOVEMBER 2009 : PATRIOTIC CONCEPTS
POSITION : SECRETARY
RESPONSIBILITIES
RECEIVING AND HANDLING ALL TELEPHONE CALLS
MAINTAINING AND UPDATING RECORDS
CUSTOMER SERVICE AND SUPPORT
WRITING AND PREPARING REPORTS
RUNNING THE OFFICE IN MANAGERS ABSENCE
PREPARING AND SENDING CORRESPONDENCE
JAN 2009 - MARCH 2009 : RAYA STORES
POSITION : SALES ASSOCIATES
RESPONSIBILITIES
ANSWERING INCOMING CALLS AND MAKING OUTGOING CALLS
ASSIST CUSTOMERS IN THEIR INQUIRIES
ASSIST IN THE STOCK TAKING AND KEEPING OF RECORDS
PROVIDING ADEQUATE INFORMATION TO BRAND MANAGER REGARDING CUSTOMER PROFILE AND STOCK POSITION, QUALITY, QUANTITY AND CUSTOMER REQUIREMENTS
SUPERVISING THE MESSENGER
PREPARING AND SENDING CORRESPONDENCE
EDUCATION
DIPLOMA IN PUBLIC RELATION MANAGEMNT
COLLEGE: KENYA INSTITUTE OF MANAGEMENT
FROM: OCTOBER 2011 - JUNE 2012
DURATION: 9 MONTHS
MODULES :
PUBLIC RELATIONS MANAGEMENT
CORPORATE RELATIONS
PRACTICE IN MANAGEMENT
FINANCIAL MANAGEMENT
QUALITY MANAGEMENT
RESEARCH METHODS
COURSE: CERTIFICATE COURSE IN MANAGEMENT
FROM: JULY 2011 - SEPTEMBER 2011
DURATION: 3 MONTHS
MODULES :
PRINCIPLES OF MANAGEMENT
PRINCIPLES OF ACCOUNTS
BUSINESS COMMUNICATION AND OFFICE MANAGEMENT
INTRODUCTION TO LAW
PRINCIPLE OF PURCHASING
PRINCIPLE OF MARKETING
COURSE: BRIDGING COURSE
FROM: APRIL 2011 - JUNE 2011
DURATION: 3 MONTHS
MODULES:
BUSINESS ENGLISH
BUSINESS MATHEMATICS
BOOK-KEEPING AND ACCOUNTS
DIPLOMA CABIN CREW
COLLEGE : AIRWAYS TRAVEL INSTITUTES
FROM: AUGUST O8 - FEB 09
DURATION : 9 MONTHS
MODULES:
WORLD GEOGRAPHY
SAFETY EMERGENCY PROCEDURE
AIRFARES & TICKETING
FOOD & BEVERAGES SERVICES
FOOD & BEVERAGES PRACTICAL
FOOD & BEVERAGES CONTROL
CUSTOMER CARE
TOURS
GALILEO RESERVATION
BASIC COMPUTER
HIGH SCHOOL: NYALI HIGH SCHOOL
FROM: 2004 - 2007
KENYA CERTIFICATE OF SECONDARY EDUCATION (K C S E)
PRIMARY SCHOOL: VALENTINES PRIMARY SCHOOL
FROM: 1993 – 2000
KENYA CERTIFICATE OF PRIMARY EDUCATION (K C P E)
EXTRA CURRICULUM ACTIVITIES
SPORTS:
FOOTBALL AND RUNNING
HOBBIES
MODELING, MOUNTAIN CLIMBING, INVOLVED IN YOUTH PROJECTS, TRAVELING, LISTENING TO MUSIC AND SOCIALIZING
REFEREES:
JOSEPH MUASYA
HEADMASTER
NYALI HIGH SCHOOL
P.O.BOX 41327
MOMBASA
WANJALA MAINA THE PRINCIPAL
AIRWAYS TRAVEL INSTITUTES
P.O.BOX 94050
KHALID NJIRAINI
NATIONAL CHAIRMAN
ISLAMIC DEVELOPMENT GROUP
P.O.BOX 86758
MOMBASA
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