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Customer Service Sales

Location:
Kenya
Salary:
1000
Posted:
January 18, 2019

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME: AMINA OMAR JUMA

DATE OF BIRTH: 6TH DECEMBER 1984

MARITAL STATUS: SINGLE

CITIZENSHIP: KENYAN

RELIGION: ISLAMIC

SEX: FEMALE

CELL PHONE: +974-******** / +254-*********

PASSPORT NO : A141743

EMAIL ADDRESS : ac78fg@r.postjobfree.com

LANGUAGE : - ENGLISH AND SWAHILI FLUENT

- ARABIC BASIC

CAREER OBJECTIVES

USE THE ACQUIRED SKILLS AND KNOWLEDGE TO HELP MY EMPLOYER ACHIEVE BUSINESS OBJECTIVES AT MINIMUM COSTS

EMPLOYMENT EXPERIENCE

LAMASATNIERAH DEPARTMENTAL STORES

POSITION: SALES ASSOCIATES (PART TIME JOB)

05th AUGUST 2018 – 07TH SEPTEMBER 2018

ENSURE HIGH LEVELS OF CUSTOMER SATISFACTION THROUGH EXCELLENT SALES SERVICE

ASSESS CUSTOMERS NEEDS AND PROVIDE ASSISTANCE AND INFORMATION ON PRODUCT FEATURES

WELCOME CUSTOMERS TO THE STORE AND ANSWER THEIR QUERIES

FOLLOW AND ACHIEVE DEPARTMENT’S SALES GOALS ON A MONTHLY, QUARTERLY AND YEARLY BASIS

“GO THE EXTRA MILE” TO DRIVE SALES

MAINTAIN IN-STOCK AND PRESENTABLE CONDITION ASSIGNED AREAS

ACTIVELY SEEK OUT CUSTOMERS IN STORE

REMAIN KNOWLEDGEABLE ON PRODUCTS OFFERED AND DISCUSS AVAILABLE OPTIONS

PROCESS POS (POINT OF SALE) PURCHASES

HANDLE RETURNS OF MERCHANDISE

TEAM UP WITH CO-WORKERS TO ENSURE PROPER CUSTOMER SERVICE

BUILD PRODUCTIVE TRUST RELATIONSHIPS WITH CUSTOMERS

COMPLY WITH INVENTORY CONTROL PROCEDURES

SUGGEST WAYS TO IMPROVE SALES (E.G. PLANNING MARKETING ACTIVITIES, CHANGING THE STORE’S DESIGN)

COSTA COFFEE QATAR - 18th JULY 2012 – 02ND AUGUST 2018

POSITION; ASSISTANT STORE MANAGER (A S M)

DURATION: 1ST NOVEMBER 2017 – 02nd AUGUST 2018

ROLES:

TO TRAIN & COACH TEAM MEMBERS AS REQUIRED

.TO SUPPORT THEM IN DELIVERING THEIR ROLES EFFECTIVELY.

TO COMMUNICATE ON A DAILY BASIS WITH THE TEAM, USING THE “MODEL DAY SHIFT BOARD” TO UNDERTAKE THE ROLE AS REQUIRED.

TO DEAL WITH AND RESOLVE CUSTOMER COMPLAINTS IN LINE WITH COMPANY POLICY/PROCEDURES.

TO MONITOR THE STORE KPI REPORT AND TRANSLATE IT INTO DAILY ACTION AS REQUIRED.

TO ORGANISING AND DELIVERING TEAM MEETINGS.

TO IMPLEMENT MARKETING UPDATES AND NEW POS AS DIRECTED BY MANAGEMENT.

TO EXECUTE ALL ASPECTS OF “RIGHT PERSON, RIGHT TIME” ENSURING THE EFFECTIVE CONTROL OF LABOUR AND THAT EVERY TEAM MEMBER IS DEPLOYED IN AN APPROPRIATE MANNER.

POSITION: STORE-IN-CHARGE ( SIC)

DURATIONS – 03RD APRIL,2016 - 1OTH OCTOBER 2017

RESPONSIBILITY:

MANAGING THE STORE

INCHARGE OF BMT STAFF

. INCHARGE OF OBSERVING STOCKS AND RUNNING OF SALES

UPDATING NPS,CRC, IN MY STORE

PREPARING OF WEEKLY REPORTS, PHYSICAL INVENTORY REPORTS AT THE

END OF THE MONTH.

MAINTAINING THE STORE CLEANLINESS, CHECK CRITICAL ITEMS

MAINTAINING FOODCOST AND ACHIEVING TARGETS IN THE STORE.

- CERTIFIED BARISTA MAESTRO /MANAGER ON DUTY (MOD) / CASHIER

SEPTEMBER 2014 - 30TH MARCH 2016

RESPONSIBILITIES:

UPDATING SALES BOARD AND BULLETING BOARDS FOR UPDATES

FOLLOW UP THE MAINTENANCE JOB

INCHARGE OF SAMPLING

MONITORING THE STOCKS EXPIRING AND ORGANIZING THE STOCKROOM

UPDATING SPEED SERVICE TRACKER AND STAFF FILES

DAILY CCTV CHECK

TRAINING NEW AND PROMOTIONAL DRINKS

MAKING DAILY SALES REPORTS

ORDERING AND MAINTAINING STOCK PER LEVEL

UPDATING WEEKLY INVENTORY AND FOOD ANALYSIS REPORT

ENCODING RECEIVALS AND INVOICES

COACHING AND TRAINING NEW STAFFS

MINISTRY OF GENDER & SOCIAL DEVELOPMENT

CASH FOOD SUBSIDY PROGRAMME - 2012

DURATION : 10 DAYS

POSITION: ENUMERATOR

RESPONSIBILITIES

MONITORING HOW MANY FAMILIES ARE LEAVING HELPLESSLY

CHECKING THE NUMBER OF CHILDREN IN A FAMILY

PROVIDING EACH WITH FOOD AND PREPARE FOR THEIR SHELTERS IN EVERY MONTH

MINIMIZE POVERTY AROUND OUR NEIGHBOURS

MAKE SURE THE SOCIETY IS IN GOOD CONDITIONS FOR THE FUTURE DEVELOPMENT

ISLAMIC DEVELOPMENT GROUP

MAY 2010 - APRIL 2011

POSITION : PERSONAL ASSISTANT

RESPONSIBILITIES

RECEIVING AND HANDLING ALL TELEPHONE CALLS

MAINTAINING AND UPDATING RECORDS

CUSTOMER SERVICEAND SUPPORT

RECEIVING AND SENDING EMAILS

SCHEDULING APPOINTMENTS

WRITING AND PREPARING REPORTS

RUNNING THE OFFICE IN MANAGERS ABSENCE

ISLAMIC DEVELOPMENT GROUP

NOVEMBER 2009 - MAY 2010

POSITION : SECRETARY

RESPONSIBILITIES

RECEIVING AND HANDLING ALL TELEPHONE CALLS

MAINTAINING AND UPDATING RECORDS

CUSTOMER SERVICE AND SUPPORT

RECEIVING AND SENDING EMAILS

SCHEDULING APPOINTMENTS

WRITING AND PREPARING REPORTS

RUNNING THE OFFICE IN MANAGERS ABSENCE

JUNE 2009 - NOVEMBER 2009 : PATRIOTIC CONCEPTS

POSITION : SECRETARY

RESPONSIBILITIES

RECEIVING AND HANDLING ALL TELEPHONE CALLS

MAINTAINING AND UPDATING RECORDS

CUSTOMER SERVICE AND SUPPORT

WRITING AND PREPARING REPORTS

RUNNING THE OFFICE IN MANAGERS ABSENCE

PREPARING AND SENDING CORRESPONDENCE

JAN 2009 - MARCH 2009 : RAYA STORES

POSITION : SALES ASSOCIATES

RESPONSIBILITIES

ANSWERING INCOMING CALLS AND MAKING OUTGOING CALLS

ASSIST CUSTOMERS IN THEIR INQUIRIES

ASSIST IN THE STOCK TAKING AND KEEPING OF RECORDS

PROVIDING ADEQUATE INFORMATION TO BRAND MANAGER REGARDING CUSTOMER PROFILE AND STOCK POSITION, QUALITY, QUANTITY AND CUSTOMER REQUIREMENTS

SUPERVISING THE MESSENGER

PREPARING AND SENDING CORRESPONDENCE

EDUCATION

DIPLOMA IN PUBLIC RELATION MANAGEMNT

COLLEGE: KENYA INSTITUTE OF MANAGEMENT

FROM: OCTOBER 2011 - JUNE 2012

DURATION: 9 MONTHS

MODULES :

PUBLIC RELATIONS MANAGEMENT

CORPORATE RELATIONS

PRACTICE IN MANAGEMENT

FINANCIAL MANAGEMENT

QUALITY MANAGEMENT

RESEARCH METHODS

COURSE: CERTIFICATE COURSE IN MANAGEMENT

FROM: JULY 2011 - SEPTEMBER 2011

DURATION: 3 MONTHS

MODULES :

PRINCIPLES OF MANAGEMENT

PRINCIPLES OF ACCOUNTS

BUSINESS COMMUNICATION AND OFFICE MANAGEMENT

INTRODUCTION TO LAW

PRINCIPLE OF PURCHASING

PRINCIPLE OF MARKETING

COURSE: BRIDGING COURSE

FROM: APRIL 2011 - JUNE 2011

DURATION: 3 MONTHS

MODULES:

BUSINESS ENGLISH

BUSINESS MATHEMATICS

BOOK-KEEPING AND ACCOUNTS

DIPLOMA CABIN CREW

COLLEGE : AIRWAYS TRAVEL INSTITUTES

FROM: AUGUST O8 - FEB 09

DURATION : 9 MONTHS

MODULES:

WORLD GEOGRAPHY

SAFETY EMERGENCY PROCEDURE

AIRFARES & TICKETING

FOOD & BEVERAGES SERVICES

FOOD & BEVERAGES PRACTICAL

FOOD & BEVERAGES CONTROL

CUSTOMER CARE

TOURS

GALILEO RESERVATION

BASIC COMPUTER

HIGH SCHOOL: NYALI HIGH SCHOOL

FROM: 2004 - 2007

KENYA CERTIFICATE OF SECONDARY EDUCATION (K C S E)

PRIMARY SCHOOL: VALENTINES PRIMARY SCHOOL

FROM: 1993 – 2000

KENYA CERTIFICATE OF PRIMARY EDUCATION (K C P E)

EXTRA CURRICULUM ACTIVITIES

SPORTS:

FOOTBALL AND RUNNING

HOBBIES

MODELING, MOUNTAIN CLIMBING, INVOLVED IN YOUTH PROJECTS, TRAVELING, LISTENING TO MUSIC AND SOCIALIZING

REFEREES:

JOSEPH MUASYA

HEADMASTER

NYALI HIGH SCHOOL

+254-*********

P.O.BOX 41327

MOMBASA

WANJALA MAINA THE PRINCIPAL

AIRWAYS TRAVEL INSTITUTES

+254-*********

P.O.BOX 94050

KHALID NJIRAINI

NATIONAL CHAIRMAN

ISLAMIC DEVELOPMENT GROUP

+254-*********

P.O.BOX 86758

MOMBASA



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