Uday Kshirsagar

C-**, Whispering Wind, Baner-Pashan Link Road, Baner, Pune

Contact: 989*******; Email:ac78e9@r.postjobfree.com

Project Manager

(eCommerce portfolio manager)

Offering 14 years of achievement & seeking challenging Managerial assignments across IT Sector

PROFILE

Expertise in E-Commerce domain, experience of 12 years.

Working as an Project Manager with Cybage Software PVT LTD and as a portfolio/Project Manager with Digital River, Ecommerce Solution providing company (Minneapolis, USA), as a contractor.

Specializing in global portfolio/project management

Managing globally distributed project teams.

Manage client expectations across multiple work-streams, including development, operations and new online store construction.

Managing end-to-end projects following entire project lifecycle.

Expertise in managing project management documentation such SOW, Project Planning, Project Risk tracker, Requirement Analysis, QA hand-off. Project decks such as, Project Kick-off meeting, UAT kick-off, Project closure deck.

Online store’s product management and catalog management.

Working closely with Technical Architects, Creative teams, Finance, Frauds and Business Analyst for requirement feasibility study and solutioning.

Exposure to work on legal contracts, addendum that requires for launching the features on store via third-party.

Launched over 10+ localized online stores, across various continents (America, EMEA, APAC etc.)

Understanding and creative knowledge of handing and managing online store with respect to store design, UI aspect, UX, responsiveness of the web-content.

Experience to work with major online payment methods, especially from EMEA region such as Klarna, E-financing, PPEC, Wire Transfer for regional areas, pay-with-installments etc.

Technically sound in web-technologies such as HTML, CSS, Javascript, Jquery, Ajax.

Having knowledge of Database such as SQL 2005.

Experience of 11 months working at client side (onsite – United States), buit client relationship management. Along with short onsite work experience of Ireland and UK clients.

Well equipped with knowledge & expertise in Analysis of Functional specification and development of Technical specification.

Expertise in following processes maintaining the CMM level standard for the current organization and required for the projects in generic.

Good interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

KEY ACCOLADES ACROSS THE CAREER PATH

Received client appreciation with ‘High Five’ certificate for the work done for NAIP project for one of Digital Rivers project for their client - Symantec.

Appreciation from Cybage Organization for helping in business growth, making new resources billable via client.

Received excellent remarks with certification in Client Applications (for Digital River Project in Cybage)

Got certification in all Process exams for CMM level 5 organization standards from Cybage.

Got onsite opportunity thrice (USA) with in Cybage for various project works. Average onsite period 9 months. Along with 2 months onsite opportunity for EMEA clients (UK and Ireland).

AREAS OF TECHNICAL EXPOSURE

Web Development & DBMS Skills

ASP 3.0, JSP, Java Script, HTML, DHTML, XHTML, Jquery, Ajax, VB 6.0, SQL 2000 / 2005. Oracle 8.

Programming Languages

ASP3.0, C, Visual Basic

Operating Systems

Windows 98, XP, 2000, 7

Project Management

JIRA tool, MS Excel, SAP reporting (Functional)

PROFESSIONAL EXPERIENCE

Cybage Software PVT LTD since 21st August 2006

Project Manager(Cybage) /Portfolio Manger(Digital River) for eCommerce/Retail domain

Handling Digital River’s client profiles and end to end project lifecycle.

Spearheading efforts across gathering Business requirements and translating it into technical requirements for further Improvements, Enhancement, and Development of new Applications

Team leading technically and functionally.

Enhancing, analyzing Client Applications. Imparting the trainings on the same within team.

Accountable for Analysis of Change Request Forms and writing technical specification

Responsible for all kinds of Developments that goes hand in hand with the expansion of Business

Involved in Preparing Technical Documentations, Presentation & Imparting Training to End-User.

Handling all client communication and onsite management.

Working on organization process to maintain CMM level standard as well as Clients processes.

Taking care of resource handling and other related formalities (recruitment, interviews, inventories etc).

PROJECTS UNDERGONE

Role

Project Manager/Portfolio Manager

Clients

Lenovo EMEA, Autodesk APAC/US/EMEA/Russia, Nuance EMEA, Trend-Micro EMEA, McAfee US/EMEA, Absolute Russia, VMWare US/EMEA, Adobe US/EMEA.

All above mentioned are client of Digital River company. Digital River is world’s top-ranking E-commerce implementation industry having prestigious clients like Microsoft, Kaspersky, McAfee, Trend-Micro, AVAST, Adobe, Autodesk, Lenovo etc.

Duration

Since Feb-2013 – Present

Responsibilities

Digital River is having wide set of clients across the globe. Handling these clients and their portfolios at offshore i.e. India office –Cybage.

Handling the responsibilities as mentioned below:

As a Project manager (Portfolio Manager) – From Client’s perspective (DR):

1.Portfolio management i.e. managing the new requirements as well maintenance of set of assigned clients.

2.Understanding the requirement of clients, initiate pro-active communication with client regarding the requirements.

3.Involvement in the technical feasibility study along with technical panel i.e. Solution Architects, Engineers, QAs, Creative team, analyst etc.

4.Documenting Project Scope in a ‘Statement of Work’ document or Project Intents as required.

5.Work on the project estimates with respect to efforts and cost/budget.

6.Defining project planning which includes various phases and project path/dependencies.

7.Creating project risk charter and timely updating and circulation with right stakeholders.

8.Defining project governance and setting up communication plans with internal as well external stake-holders.

9.Helping team in understanding the requirements, estimations and further client communications.

10.Identifying right project resources along with back-up plan.

11.Setting expectations with client regarding the requirement, handling all the client communication and convey it to team.

12.Utilizing best time-zone differences due to wide spread teams across the globe.

13.Arranging trainings for the team on updated technologies as well as for the domain knowledge.

14.Onsite visits for big or long-term project builds and to have face-to-face interaction with DR’s end clients. Gathering the information and filter it or make easier for the team.

15.To help team in providing better or innovative e-commerce solutions for DR’s stores.

16.To be a Point Of Contact for the departments involved in the Ecommerce/retail online store build within the organization.

17.Work on CAT (Client Accepting Testing) phases and store launch procedures.

18.Looking in to client’s budget and project schedule tasks.

19.Monitoring post launch activities and closure formalities.

Role

Project Manager/Resource Manager – Web-development team

Clients

Digital River.

Duration

Since Feb-2009 – 2012

Responsibilities

Performed the role of People management or resource management for one the technical group at offshore for Digital River client. Web-developers for DR. The team-size was 30-35 consist of web-developers, UI designers and support executive.

Handling the responsibilities as mentioned below:

As a Project manager (Resource Manager) – From Client’s perspective (DR):

1.Recruitments for the project allocations at offshore

2.Maintaining inventory for resource billing cycle and perfom as a bridge between client’s HR system and Cybage’s HR system.

3.Understanding project requirements and right resources.

4.Ensuring project deliverables and timelines.

5.Working on team’s issues, concerns or any suggestions for better team environment or for better team health.

6.Making sure to follow all the CMMI-level 5 processes and to get it done from the team rigorously (SQA Audits, Configuration controlling, maintaining repository).

7.Handling half yearly appraisal system –cycle (October – performance appraisal and April – Monetary appraisal).

8.Reporting to higher management (DM, DH, VP) and also timely communication and updates to the higher management.

Technical work experience :

Project

Microsoft

Client

Digital River Inc. Eden Prairie, Minnesota, United States.

Role

Web Development /Project Lead

Duration

June 2010

Responsibilities

Launching new Mircrosoft stores, mainly student hero, windows 7 and other maintenance work. Leading and Managing team of 4 people. Understanding all the client requirement, designing the system and web development for the same.

Project

Symantec

Client

Digital River Inc. Eden Prairie, Minnesota, United States.

Digital River is world’s top ranking E-commerce implementation industry having prestigious clients like Symantec, Microsoft, Kodak, Philips and so many others.

Role

Web Development/ Project lead (Designation – Sr. Software Engineer)

Duration

Since Aug 06 – May 2010

Responsibilities

Symantec is a Digital Rivers one of the major revenue generating client.

While working for Symantec group for Digital River project, worked on various e-commerce enhancement for the Symantec client.

1.Worked on Download Improvement project – Where got the opportunity to learn how to improve the online sales of Symantec downloadable products, how to guide a user to download the products with highlighting required features in a online Store.

2.NAIP – Norton Account Integrated Process – This was the excellent opportunity got from Symantec to work on a project working where online accounts have been created for regular Norton accounts users. This project really focused so much on the business analysis view on how to maintain the online customers.

3.Site Optimization – This project gave experience on how to increase the performance of a store, how to make the web pages faster to load and give users quick results.

4.Apart from these projects, while regular maintenance work so much exposure received to work on loop holes of the websites, security injections & validation processes for payment gateways.

5.Leading India team for Symantec (10 team members), on technical and management front.

6.Helped organization to grow the business (increased team size to 6 mopre resources as billable )

Procit India LTD From February 2005-August 2006

Sr. Web Developer/ Tech team lead.

Project

Imail System

Client

Procit,, Quality Golf,CMHF, Interfoon (Netherlands)

Role

Web Developer

Duration

Feb 05 – Aug 06

Responsibilities

Imail is Procit’s own product developed and designed for the purpose of accessing emails, setting calendars and agenda via online across their all other customer around the all Europe. The system is designed with the help of ASP 3.0, Java-Script, SQL 2005 and also web technologies like HTML, DHTML,XML etc. Worked as a team lead for the team size of 4 and later was a administrator for the maintenance of the system throughout the years.

Project

Credit Management Service

Client

Intrum Justitia ( Amsterdam, the Nethelands )

Role

Web Development

Duration

Apr 05-June 05

Responsibilities

Credit Management System was a Web Application designed for one of the organization in Amsterdam, who collects the Royalty from the commercial organizations, who entertains the music of Netherlands artists. This was a challenging project of collecting these royalties. The system was developed in ASP3.0, Java Script and with backend SQL 2000. This project was managed and lead of team size of 4 people.

Project

Content Management System

Client

Lim/Lareb ( Amsterdam, the Nethelands )

Role

Web Developer ( Team Lead)

Duration

July 05-Nov 05

Responsibilities

The lim-project is a project that will be monitoring medication. This is done through surveys that can be filled in by patients. This is the web-Application having interaction with pharmacist and patient. The project consist of basic modules as follows:

1.CMS Environment

2.Patient Web Site

3.Survey Plugging

4.Pharmacist web site

5.Email Functionality. (Concern to follow up survey of medication)

This application was designed with the help of ASP3.0, SQL 2000. Also designed and generated various reports in SQL.

Project

Call Center Management Application-Gencall

Client

Gencall (Amsterdam/ Rotherdam, Nethelands )

Role

Web Developer

Duration

Dec 05-May 06

Responsibilities

Gencall is the Call Center web application used to FAQ, activity management, Call management and this is in Dutch/English languages. System is designed with ASP3.0, SQL 2000 and with the help of other web technologies.

Nishsoft software consultancy. Jun 04-January 05

Software engineer

Responsibilities

Worked as a Jr. Software Engineer, on technologies like VB6.0, MS-Access, Crystal Reports 8.0. Got opportunity to work with domestic customers. To learn and understand the software development and software life cycle.

EDUCATIONAL & PERSONAL CREDENTIALS

Masters In Computers Management (MCM); 59%

Pune University; 2004

B.Com.; 57%

Pune University; 2002

HIGHER SECONDARY CERTIFICATE; 42%

Maharashtra Board

SENIOR SECONDARY CERTIFICATE; 57%

Maharashtra Board

ADDITIONAL QUALIFICATION

M.A. (Rural Development)

IGNOU; 2011

Date of Birth: 01st April 1982

Languages Known: English, Hindi, Marathi.

Permanent Address: Flat no. C-25, Whispering Wind, Baner-Pashan link road, Pune411021

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