Project Customer Service

Resume

Anjali Gupta

**** ******** ** ** ***#B*03 Contact:425-***-****

Redmond, WA 98052 Email:***************@*****.***

Professional Experience:

* ***** ** ********** ** Software Testing.

Worked in Plural Stack as a vendor from Akvelon in Mobile application December 2016 to October 2017.

Worked in Akvelon as a Software Tester in Mobile application from September 2016 to December 2016.

Worked in Deloitte as a vendor from Collabera Technologies from June 2015 to Jan 2016.

Worked in Yardi Software Pune as a Senior QA from February 2014 till January 2015.

Worked in TechMahindra Limited Pune for 3 Years as Software Test Engineer in Telecom domain from December 2010-February 2014

Scholastics

B.E. (Electronics & Communication)

Chamelidevi Institute of Technology & Management, Indore under R.G.P.V. University, Bhopal in 2010.

Secured 77.67% marks.

Experience Summary

1 Year of working Experience in Yardi Software Pune in Property Management domain as a senior QA.

3 Years of Experience in Software Testing with IT Telecom giant Tech Mahindra.

11 months of experience in Deloitte Hyderabad.

1 year of experience in Akvelon as Mobile application tester.

Strong knowledge about all the phases of Software testing life cycle and Defect life cycle.

Experience in web Based testing.

Experience in Automation Test Life cycle.

Technical Skills and Tools include – HTML, JavaScript, HPQC, SQL Server, QTP, JIRA, VSO and TFS.

Used QTP for automating the application in Tech Mahindra.

2 years of experience in Automating the application using QTP.

Gained extensive experience and expertise in Requirement Analysis, Functional Testing, Regression Testing and Defect Management.

Communication and co-ordination with large number of internal and external team members.

Thorough understanding of STLC/SDLC, support and maintenance processes.

Quick learner, excellent team player and having ability to meet tight deadlines and work under pressure.

Ability to take responsibility and make sure that issues are resolved on or before time.

Technical Summary

SKILLS

TOOLS

EXPERIENCE LEVEL

( in Years)

Languages

SQL

(basic knowledge of HTML, JavaScript, C#, JMeter)

4

Database

Oracle,SQL Server

4

Other Utilities

Documentation tools (Microsoft Word, Excel, Power Point)

4

Tools

QTP, HPQC,JIRA, Network Engineering Tool, RTC, RQM and RRC

4

Project Handled

1.December 2016– October 2017

Client :Group Health

Project Name : GHC Mobile application

Domain : Health Care

Testing : Manual Testing (System Testing, Regression Testing)

Test Tool : JIRA

Project Description:

Group Health Cooperative, now more commonly known as Group Health, is a Seattle, Washington based nonprofit healthcare organization. Group Health Mobile application is for both Android and IOS users. Patients who receive care at its medical centers are provided Web access to their medical records, secure emailing with doctors and nurses and the ability to fill prescriptions online that are mailed to homes without a shipping charge. User can check all the Urgent care and Medical center near to its Location. Through Group Health Application user can schedule an appointment or consult nurse.

Roles and Responsibilities in the project:

Working in STLC.

Working with IOS and android devices.

Designing and executing the test cases.

Performed testing on Live Environment.

Defect logging and tracking in JIRA.

Defect Re-testing, Regression Testing, Sanity Testing.

2.September 2016– October 2016

Client :Akvelon

Project Name : MyMetro

Domain : Telecom

Testing : Manual Testing (System Testing, Regression Testing)

Test Tool : JIRA

Project Description:

MyMetro is a Mobile application. It works on Android and IOS device. This free application is used for MetroPCS customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.

Roles and Responsibilities in the project:

Working in STLC.

Working with IOS and android devices.

Designing and executing the test cases.

Performed testing on Live Environment.

Defect logging and tracking in JIRA.

Defect Re-testing, Regression Testing, Sanity Testing.

3.June 2015 – Feb 2016

Client : Deloitte

Project Name : GTS Studio Audit Archive Tool

Domain : Audit

Testing : Functional Testing (System Testing, Regression Testing)

Test Tool : RTC, RQM, RRC

Project Description:

AAT is Audit Archive Tool of GTS, Involved in Archiving of the audit files. The Audit Archive Tool is a secure web-based application that facilitates the process of submitting, approving and retrieving electronic working paper archives. The Audit Archive Tool allows audit practitioners to archive their finalized AuditSystem 2 (“AS/2”) and

Engagement Management System (“EMS”) files in compliance with current DTT policies and ISA regulatory

requirements.

Roles and Responsibilities in the project:

Working in STLC.

Working in Web application.

Designing and executing the test cases.

Performed testing on Live Environment.

Defect logging and tracking.

Defect Re-testing, Regression Testing, Sanity Testing.

Involved in identifying the test cases for Automation.

4. February 2014 till January 2015-

Client : Yardi Software

Project Duration : Feb 2014 – Jan 2015

Project Name : Advance Budgeting and Forecasting

Domain : Property Management

Testing : Functional Testing (System Testing, Regression Testing) and Automation Testing

Test Tool : Quality Center 10, SQL Server, QTP

Project Description:

Yardi Systems is the property management software leader for real estate clients worldwide. Yardi provides integrated property management software and investment management solutions for all real estate verticals allowing owners, managers, investors and other stakeholders access to information specific to their needs.

Roles and Responsibilities in the project:

Working in STLC.

Working in Web Based application.

Designing and executing the test cases.

Performed testing on Live Environment.

Defect logging and tracking.

Defect Re-testing, Regression Testing, Sanity Testing.

Involved in identifying the test cases for Automation.

Involved in Framework Execution.

5.March 2012 till February 2014

Project Duration : March 2012 to February 2014

Project Name : BT04 P&B-PIPER-DEV

Client : British Telecom, UK.

Software : Web Logic Server, Windows

Testing : Functional Testing (System Testing, Regression Testing)

Test Tool : Quality Center 10, JIRA, SQL Server

Project Description:

Piper is Physical Inventory Planning & eRecords System - BT’s customized version of Telcordia’s Network Engineer is a COTS product. This is used by BT for planning of Physical Telecom Network.

Roles and Responsibilities in the project:

Walkthrough /discussion with the designer.

Used QTP for automating the application.

Working in SDLC and STLC.

Designing and executing the test cases.

Used HPQC and JIRA for Test Management.

Performed testing on Live Environment.

Defect logging and tracking.

Defect Re-testing, Regression and Sanity Testing.

Experience in Automation test life cycle.

Involved in Identifying test cases for automation.

Analyzing script execution result.

Hands-on debugging automation script.

Experience in preparing script execution report.

3) Client Background:

BT Group is a global telecommunications Services Company headquartered in London, United Kingdom. It is one of the largest telecommunications services companies in the world and has operations in more than 170 countries. Through its BT Global Services division it is a major supplier of telecoms services to corporate and government customers worldwide. Its BT Retail division is a leading supplier of telephony and broadband.

6.January 2011 till February 2012

1) Project Duration : Jan 2011 till February 2012

Project Name : BT08 Customer service system

Client : British Telecom, UK.

Testing : Manual Testing.

CSS Tool : HPQC, EXTRA (CICS), Power Term

Project Description:

It is one of BT's largest legacy applications. It manages all aspects of PSTN including Order Management, Provisioning, Repairs, Networks and Billing.

The H2TRM team is the owner for maintaining/testing various environments for the CSS application to function smoothly which majorly involves testing various changes across environments and providing support to various testing phases and development environments.

Roles and Responsibilities in the project:

As a Test Analyst I contribute to the project by

Understanding the requirements of the release/project and preparing end to end procedure for handling different issues.

Quick identification, fixing and testing of environment related faults.

Handling environment related queries/issues raised by various customers.

Involved in providing EMP and EOI support in BT collocation centre as well as in Development of various Deliverable units related to different sub system.

Creation of Test Data for various test runs.

Creation of Test plan, Test strategy, Run plan documents.

Exposed to Regression Testing using QuickTest/Macros.

Preparation of test results/ test logs/test completion report.

Defect reporting, testing & closing the defects.

Liaison with internal (Design & Development Teams) and external parties (Delivery & Deployment, ASG, UCT Team) to implement test strategy.

Workshops/ Training programs attended

Completed ITP (Initial Training program) which includes introduction to C, DBMS, SQL, PL/SQL, Software Engineering and testing concepts.

Duration:1 months

Completed Externally Manual and Automation testing Course from Seed Infotech, Pune. Duration:6 months

Attended a workshop on Applied Management Skills and practices organized by CITM, Indore.

Certifications

Diploma in Software Testing

SEED Infotech Ltd., Indore in 2010.

Certification Course under Oracle 9i

SEED Infotech Ltd., Indore in 2010.

Personal Dossier

Date of Birth: 28th November, 1988

Visa Status: Authorized to work in US

Current Address: 15325 NE 9th PL Bellevue, WA - 98007

Permanent Address: 52, Anand Nagar, Behind Sapna Sangeeta, Indore – 452001

Linguistic Abilities: English and Hindi

Nationality: Indian

Declaration

I do here by State and declare that the above information furnished is correct to the best of my knowledge and belief and I am solemnly responsible for the above stated facts.

Place: Bellevue (Anjali Gupta)

Contact this candidate