Customer Service Office Assistant

SYED RIZVI

** ******** **** **, *******, AB T*R *N8, Cell: 403-***-****

Email: ******@*****.***

January 17, 2019

Air Energi

Calgary

Re: Office Assistant

Canada Job ID: 267534

Attention: Human Resources

I am applying for the position of ‘Office Assistant’ as advertised on your webpage. Most of my work experience is about administration, finance, banking and customer service in various organizations I have worked for. Career steps showed me I am a good fit for this position as my interests, values and motivated skills tie into those required for this position.

It has been my dream to work for such a big organization like Air Energi. I am unemployed these days and am available from today onwards any day, any time for an interview and work. I am certain that I will be a valuable asset to your esteemed organization.

My attached resume will demonstrate my educational, training and diversified work experience in the field of Sales, finance, accounting, banking and customer service. Meeting deadlines, taking ownership and resolving issues, time management, working independently, reconciling accounts and balancing numbers is my speciality. I am proficient with Microsoft Word, Excel and outlook. I have also worked on software like SAP and QuickBooks. I will share more about my skills and accomplishments when meeting in person.

Looking forward to meeting with you to discuss your organizations’ goals and how I can help you achieve them in my capacity as a Office Assistant.

Sincerely,

Syed Rizvi

Cell: 403-***-****

Call any time from 09 AM to 09PM

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SYED RIZVI

98 Sherwood Road, NW, Calgary, AB T3R 0N8, Cell: 403-***-****

Email: ******@*****.***

An Experienced administrative, Sales, finance, banking and customer service professional with years of demonstrated ability in administration, finance, banking, and Customer Service.

Qualification:

Excellent time management skills

Proficient in Microsoft office : Word, Excel, Power point etc.

Proven attention to detail

Works independently or with minimal direction and Supervision

Excellent written and oral communication skills

Confident and decisive under stressful circumstances

Strong interpersonal skills and experience

Worked well under pressure and met required deadlines

Reputation for dependability, adaptability and honesty

Excellent work ethics and team work skills

KEY ACCOMPLISHMENTS:

Created Company’s accounting Manual of 200 pages for Al-Jubail Fertilizer Company

Wrote procedures for ISO 9000

Suggested parameters for Cost reduction and got implemented

Recommended and implemented making ‘Instant Tax Refunds’ to clients as they filed their taxes for 2015 tax season with GR Financial & Tax Services Ltd.

SALES ACHIEVEMENTS:

Winner for ‘Spring Sales Campaign 2013’ for the Airdrie branch ATB Financial and won the award

Winner for ‘2012 RRSP Sales Campaign’ for the Westwinds branch 2nd position in the Alberta, ATB Financial

Achieved service ‘Most Valuable Player’ award from TD Canada Trust for Q4 of 2008 for record sale of TD Visa

Earned ‘Customer Experience Star’ for Q1 of 2008, TD Canada Trust

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EMPLOYMENT:

Mar. 2014 to Sept. 2018 GR Financial & Tax Services Ltd.

Calgary

Office manager:

Was responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Reported to the Finance & Administration Manager. This included maintaining office services and efficiency, supervising office staff and maintaining office records with strict confidentiality.

Supervised staff and monitored the work of secretarial, clerical and administrative staff. Assigned them duties and checked their work

Organized meetings, prepared presentations, arranged appointments and resolved day to day office issues

Dealt with all relevant correspondence, complaints and queries

Prepared letters, internal memos, presentation and reports

Prepared and managed office budgets

Liaised with Suppliers, Clients and staff

Booked transport and accommodation for consultants, Engineers

Ordered stationery, office furniture and asset management

Implemented and maintained procedures/office administrative systems, designed filing system and ensured protection and security of files and records

Delegated tasks to junior employees

Ensured that health and safety policies are up to date and revise with staff

Also performed the following activities during the Tax season:

Created financial transactions and financial reports for clients. Classified transactions and comprehensive data input on Excel/spread sheets from source documents such as bank statements, invoices and receipts supplied by the clients. Recorded journal entries into accounting software QuickBooks. Performed the complete bookkeeping/accounting cycle and reconciled accounts to ensure their accuracy. Prepared bank reconciliation statements.

Prepared periodic Payroll for Corporate/Business Client’s staff from the time sheets and relevant information provided by the clients.

Efiled GST Returns for business/corporate clients

Efiled personal taxes T1 by actively listening to clients, discovered their financial and personal present status and prepared their taxes accordingly. Advised clients on tax cut and savings.

Replied to Review processing department of CRA on behalf of clients for their queries and sent required documentation to CRA.

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Sept. 2008 to Feb. 2014 ATB Financial

Airdrie & Calgary

As Personal Banking Specialist:

Provided right banking solution to clients, discovered their financial needs, presented solution, sold financial products and appreciated for their business

Actioned sales referrals and counseled walk-in clients, cross-sold banking products and services

Provided quality service and advised to clients on loan applications, deposit products, investments, identify referral opportunities, as appropriate

Developed and built customer relationships with other ATB departments, supported branch operations to meet customer service requirements and resolved issues or concerns

Ensured credit decisions and recommendations are in accordance with sound credit granting principles and are in accordance with ATB policies and procedure

Attended and actively participated in branch huddles and team meetings, Sales campaigns, and community related activities

Provided assistance and peer coaching to other staff members

Oct. 2006 to Sep. 2008 TD Canada Trust

Calgary

As Customer Service Representative:

Assisted clients with day to day banking and financial needs including cheque verification, deposits, withdrawals, bill payments, Travelers Cheques, Drafts, and Foreign Currencies etc.

Provided sound advice at every customer interaction to created a positive customer experience

Ensured customers problems are handled appropriately and escalated issues when necessary

Proven ability to provide excellent customer service and contribute to branch exceeding CEI

Assisted clients with day to day banking and financial needs including cheque verification, deposits, withdrawals, bill payments, Travelers Cheques, Drafts, and Foreign Currencies etc.

Provided high quality customer service in multiple languages

Trained new employees in upholding bank’s policies and procedures

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Recognized customer needs and identify opportunities to promote banks products and services

Referred customers to financial advisors and appropriate team members for mortgages, loans and investments

EDUCATION & TRAINING:

Earned a Bachelor degree in Commerce from UoK

Completed Cost and Management Accountant upto intermediate level

Served a one-year apprenticeship at Al-Jubail Fertilizer Co. Specific Duties: Training on SAP Financial Systems

Earned ‘Investment Funds in Canada’ Certificate from Institute of Canadian Bankers

EXTRA CURRICULAR ACTIVITIES:

I was a Cricket team player in my College and University and won ‘Man of the Match’ award numerous times.

I am a volunteer in my community mosque and organize activities, events from time to time

I was the President of Maizban Cricket Club in Al-Jubail, Saudi Arabia. I was also a member of the managing committee of the board of all the cricket teams in Saudi Arabia that was responsible for conducting the tournaments on annual basis in the country.

I am a regular volunteer in my community mosque and help them organize activities, events from time to time

I have a valid Driver’s Licence with no violations

LANGUAGES:

Proficient in English, Hindi/Urdu, can also speak Punjabi & Arabic

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