Customer Service Manager

KELLY FELCH

** ***** **** ******, *******, N.H. *3784, Phone 603-***-****, **********@*****.***

Summary of Qualifications

Experience well-connected recruiting professional with powerful listening and communication skills and the ability to build strong relationships with hiring managers. Recruitment of employees and volunteers in three counties.

Human resources professional with over 10 years of management and supervisory experience. Regularly encourage associates to take on more responsibility to further enhance their skillset and ensure future success. Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving. Work closely and effectively with employees at diverse levels as the liaison for human resource generalist affairs. Demonstrated commitment to leadership through positive contributions in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures.

Strengths

Dedicated Team Player Diligent Enthusiastic

Motivated Self Starter Solutions with Innovative Ideas Proven Leader

Effective Communicator Reliable Creative

Professional Experiences

Lake Sunapee Region VNA & Hospice 2017 – 2018

Recruiter & Volunteer Coordinator

Implemented an Applicant Tracking System and set up ( Clear Company).

Partnered with Directors to determine staffing needs.

Screening resumes, phone calls, and follow ups.

Arrangements for advertisements.

Performing in person interviews.

Established relationships with organizations and groups for recruitment sources.

Attended job fairs at Employment Security, The Red Cross, Colleges and more.

Kmart, West Lebanon, N.H. 2007 – 2017

Human Resources Manager

Coordinate all activities involved in the recruiting process including interviewing, negotiating, and schedule training sessions.

Present management-training programs covering policies, procedures, employee relations and retention, development, employment law, recruiting, recognition, and discipline programs.

Develop staffing plans, working schedules, budgets, payroll, and time lines.

Expert in Workforce Management (WFM), Peoplesoft, and Brassring.

Manage all human resource functions to hire, retain, and develop people to achieve store sales and customer service goals.

Implement and execute regular activities to create a happy working environment for employees.

Meldisco, Claremont, N.H.

Footwear Manager 2001 – 2007

Participated in receiving, check-in, and stocking of merchandise, prepared products for sale.

Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory. control, and merchandising standards.

Exceeded unit sales quota for 3 years running.

Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations.

Ensured the highest levels of customer service and satisfaction.

Education

Tahanto Regional High School, Boylston, Ma. 1989

H.S. Diploma

References

Shellie Brown – Community Health Service Director

Lake Sunapee Region VNA & Hospice, New London. N.H. 603-***-****

Mike Lezu – Store Manager

Kmart, West Lebanon, N.H. 252-***-****

Jason Sanders – Assistant Store Manager 603-***-****

Kmart, West Lebanon, Claremont, N.H., Bangor Me.

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