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Business Analyst / Project Manager

McKinney, Texas, United States
January 17, 2019

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214-***-**** *

Project Manager/Senior Business Analyst with over 20 years dedication to finance and sales products and systems. Strong leadership, organizational, and problem-solving skills. Ability to formulate proactive strategies and solutions that lead to improved overall systems performance and increased business profitability. Proven ability to design and implement process improvement and tool development solutions that enhance user experience, eliminate data errors, significantly decrease processing time and increase pricing accuracy.

DXC Technology, Plano TX

Ops and Business Services – Sr. Business Analyst/Project Manager July 2017 to Nov 2018

Developed and managed the monitoring roadmap, collaborating with the monitoring architect and the workplace and mobility offering managers

Managed a team of five developers using waterfall and agile methodologies to implement monitoring solutions and integrations:

oIntegrated SCOM (Service Center Operations Manager) to ServiceNow via SMARTS connector

oImplemented SCOM automation

oIntegrated Hypersoft monitoring to ServiceNow via API gateway

oImplemented OMS (Operations Management Suite) monitoring solution

Collaborated with internal and external clients to document scope and requirements, liaison between the customers and IT development team on designs and implementations

Facilitated project meetings, progress reporting, and communications

Consulted and assisted with user acceptance testing, training, and training materials

Supported global rollouts via demonstrations and training, supported production support after the rollout

Managed GDPR compliance project for workplace and mobility offerings

DXC / Hewlett Packard Enterprise / HP, Plano TX

CPQ (Configure Price Quote) - Sr Business Analyst April 2010 to July 2017

Collaborated with service offering teams to establish business requirements, and improved content for a more cohesive quoting process.

Created operational roadmaps through data and process analysis to determine system and user requirements for the migration of three new companywide systems.

Headed large scale initiative to improve functionality of sales models to support growth of new business line, including identifying business requirements definition, development, testing, implementation, and support for new and existing systems

Significantly shortened timeframes on technical projects by acting as liaison between business, operations, finance, information technology and sales.

Authored numerous documents, including Business Requirement Documents (BRD), Use Cases, Workflow diagrams and Process diagrams using Microsoft Word, Excel, and PowerPoint tools.

Supported the SAP implementation of COMPASS Solutioning including defining, managing, and testing requirements

Lead trainer for the global roll-out of the COMPASS Solutioning tool

Supported the global development of Server and Storage offerings into the EDS sales catalog

Provided system architecture consulting by recommending new system enhancements and development

Created and managed process documentation for the Solutioning catalog using Microsoft Office suite of tools

Hewlett Packard / Electronic Data Systems, Plano TX

Portfolio Economics/Economic Framework – Sr Business Analyst November 2005 to April 2010

Supported the global development of Workplace and Security offerings into the EDS sales catalog

Developed and maintained a service line/offering dashboard to track and report status of systems and process documentation for Workplace and Security offerings

Provided system architecture consulting by recommending new system enhancements and development

Lead requirement reviews for new Workplace and Security offerings and developed business requirements for the Order to Cash implementation

Developed and refined Portfolio Economics documentation used in the EDS CtO (concept to offer) process for new offerings and services globally

Created and managed process documentation for the Portfolio Economics Economic Framework team using Microsoft Office suite of tools

Portfolio Finance/Architecture Design – Project Analyst August 2000 to November 2005

Managed VRS (volume and rating billing system) Business Objects reporting project responsible for defining and managing scope, schedule, communication plan, risk and resource plan

Created and managed requirements gathering for VRS Business Objects reporting project

Designed and assisted in creation of billing reports

Developed security procedures for VRS Business Objects reporting

Created and published VRS report user documentation for EDS community

Consulted with business partner and key account contacts to define implementation and communications requirements

Created and lead system test execution plan for user acceptance testing for VRS reporting project

Supported business team defining billing requirements for the implementation of new billing system (ADC Singl.eView project)

Managed the planning, coordination and communication for the shutdown of retiring systems


Distributor Women’s Shoes Sept 1999 to Aug 2000

Managed store inventory levels to achieve highest rate of return on investment

Developed merchandise plans to maintain optimum inventory levels and turnover rates

Managed special projects, special reports, and analysis as needed

Partnered with buying unit to determine product selection

Electronic Data Systems, Plano TX

Credit Union Industry Group

Implementations Specialist / System Conversions-Mergers April 1998 to September 1999

Managed and coordinated conversion/merger of financial institution data, hardware, and ancillary products from an outside processor to EDS Premier system by implementing and completing projects within established timeframes

Defined scope, schedule, communication plan, resource plan and risk plan for system/data conversion

Analyzed and interpreted file layouts to prepare written specifications for conversion of data files

Utilized testing processes to verify the accuracy of data conversion

Coordinated with third party vendors to assure a smooth transition

Performed training activities for all levels within the converting organization prior to and after data conversion for new and existing customers

Tested new products for quality, functionality and market readiness

Analyzed use of system through efficiency studies and provided suggestions to credit union senior management regarding enhancements to operations and us of EDS Premier system

Electronic Data Systems Employees Federal Credit Union, Plano TX

Loan Officer/Loan Processor/Customer Service April 1990 to April 1998

Loan officer - reviewed and approved loan requests including personal loans, auto loans, TX home equity loans, stock secured loans, and other secured loan request

Loan Processor - processed loan documents for requests including completing loan papers and filing liens on collateral as needed

Customer Service Representative - Processed new account requests, set up CDs, set up IRAs, determined which checks to pay and which to return on the insufficient funds report, and other customer service duties. Performed various training activities for new employees

EDUCATION and Professional Certifications

University of Memphis, Memphis TN

Bachelor of Business Administration

Northwest Mississippi Junior College, Senatobia MS

Associate Degree of Business Administration

Oracle Big Machines CPQ platform – Yellow belt designation

HPE Spartans – White Belt certification specializing in Security offerings

DXC Spartans – White Belt ambassador of DXC portfolio knowledge

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