Customer Service Manager
Resume:
Profile
Sr Processor with **+ years Processing experience with expertise in Funding and
Document Preparation. Excellent organizational and customer service skills levels. Computer Skills
Microsoft Platform (Word, Office, Outlook, Excel), Encompass, CalyxPoint, DU/DO/LP, FHA Connection, Corelogic, The Work number, ECOA Regulation, RealQuest, DataTrac, DocuTrac.
Experience
SR PROCESSOR,CALIBER HOME LOANS; SAN DIEGO, CA 1/2015-5/2018 Pre-qualified and processed Conventional, FHA and VA loans for all 50 states.Worked with DU, LP and VA direct.
FINANCIAL SOLUTIONS/CREDIT COUNSELOR, USE CREDIT UNION; SAN DIEGO, CA - 2009-1/2015 Responsible for working with members on delinquent accounts for credit cards, automobiles and mortgage payments. Took payments over the phone or directed them to nearest branch. Worked up payment plans to bring members current. Prepared all board reports each month. Was the SME when the company went through a complete CORE system change and trained all departments on the new system. Responsible for posting all checks, transferring money and posting payments to member’s accounts. Prepared files for foreclosures and repossessions.
SR PROCESSOR, GM MORTGAGE CO., INC; SAN DIEGO, CA - 2001-2009 Pre-qualified and processed Conventional loans and utilizing DU/LP. Carried an average pipeline of 35 loans per month and funded on average of 20 loans per month. Brokered to many lenders while working with real estate agents, escrow and title companies. FUNDING MANAGER, SIGNATURE FUNDING; SAN DIEGO, CA 1998-2001 Ordered Conventional, FHA and VA docs and funded loans for brokers and correspondents. Trained 2 new Funders. Drafted a Training Manual for incoming new Doc Drawers and Funders for Conventional, FHA and VA loans. Gina M. Manson-Weber
1439 W Ardmore Ave Unit 1 Chicago IL 60660
***********@*****.***
OPERATIONS MANAGER, FLAGSTAR BANK; SAN DIEGO,CA 1994-1998 Managed 5 offices: (3) in California, (1) in Oregon, and (1) in Washington. Responsible for hiring Underwriters, Loan Officers, Processors and Funders. Responsible for training Broker and Correspondent Lender’s escrow and title. Flagstar was one of the first Lenders to have Brokers and Correspondent Lenders draw their own docs. Worked with LSSI in making them the company’s main doc company and held training classes with Brokers on ordering docs and funding. Brokers and Correspondent Lenders requested seminars on “How to read prelims”, since they were responsible for what reflected on final policy. Worked with Title Companies to create monthly seminars.
SR FUNDER, AMERISTAR; SAN DIEGO, CA 1992-1994
Drew docs, and reviewed docs for funding on Conventional, FHA and VA loans. Worked with Escrow and Title Companies to make sure loans funded in a timely matter. Followed up on post closing docs. Trained Junior Funders. Responsible for completing weekly reports for the company and for the Loan Officers. JR FUNDER, AMERISTAR; SAN DIEGO, CA 1990-1992
Worked with Senior Funders by ordering docs when needed. Reviewed docs for funding. Worked with Escrow and Title Companies. Followed up on post closing docs.
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